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mac os 10.2.4-6 and uploading trouble/ firewall settings? (10 posts)

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  • Started 11 years ago by jessamyn
  • Latest reply 11 years ago from jiseler
  • jessamyn Member

    when I made the update from mac 10.2.2 to 10.2.4, I experienced a lot of trouble with the modem right away, i.e. difficulty staying connected, very slow connection speeds, etc. after many hours on the phone to apple, earthlink, and fetch, and now the updates 10.2.5 and 10.2.6, I am running much faster and more consistently; I have no trouble downloading, surfing, emailing, etc. the one thing that remains a problem (this is now the 3rd or 4th month) is that I can't upload anything no matter what I try. this includes very very small jpegs (20 k) both using fetch and internet explorere. apple keeps telling me it's earthlink, earthlink tells me it's apple, and in the meantime I'm going nuts and unable to update my website, etc (I'm a photographer, and need to be able to send photographs to many different servers).
    when I download an image using fetch, everything runs as normal and I get the image in under 30 seconds. when I try to upload one, the little blue circle doesn't move and the time left never changes from 0:00. after 5-10 minutes of nothing being sent a message appears: "server response: data connection: client unresponsive: giving up." I am able to update and access this same server from any other computer. perhaps it is in my firewall/ proxy settings? if I try to change anything to "proxy", I am told that the server can't open the data connection, and I don't know enough about this stuff to keep fiddling without any guidance.
    any advice at all would be most appreciated.

    Posted 11 years ago #

  • Jim Matthews Administrator

    I don't think it's a problem with your proxy settings, so I would leave those alone. The most common cause of this problem in my experience has been incorrect modem flow control settings (those settings are usually made in the modem init string or connect script). I haven't seen this as much lately because Apple provides correct scripts for its internal modems.

    What model of Mac are you using, and are you using an internal modem?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • jessamyn Member

    whoops, yes, I neglected to mention that I'm using an eMac and the internal modem/ dial-up. one thing that earthlink had me do when I was running 10.2.4 was switch the modem version from 92 (which is what it is) to the v. (90 or even v. 34. I have switched back to v. 92 after updating to 10.2.6 and that seems to be fine.
    I don't know too much about flow control settings... or really anything. everyone I speak to about this says, yes, it's a problem with your apple, but apple refuses to help me.
    so, any help here is very much appreciated.
    thanks.

    Posted 11 years ago #

  • jessamyn Member

    OK so the latest is that I've tried again to upload to the fetch server as well as my own, and still nothing happens for about five minutes, the fetch dog runs and runs, and then I am disconnected from the internet with the error messages "the connection was terminated because the other side was not responding" and "open transport error number - 3155". I don't get disconnected any other time. I've tried everything I can think of, called everyone a million times, and checked and rechecked my preferences, in fetch and my system.

    Posted 11 years ago #

  • Jim Matthews Administrator

    Have you tried using v.90 or v.34 since upgrading to 10.2.6?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • jessamyn Member

    yup. I've tried both v.'s and nothing changes (except the connection seems a bit slower). the firewall is off, and I don't think I should be messing with proxies. but I have noticed that on websites that require a secure connection (fedex shipping, my bank's site, any credit card purchase) it's very slow and frequently the server times out, etc. maybe this has something to do with it? my computer can't create and maintain a secure connection?
    argh. apple is telling me that I have to either buy their new archive and update osx 10.2 install cd, hire someone to do that for me, or do a clean install (which is just too much for me to think about right now). I continue to think that I'd rather use my roommate's PC to upload than to shell out more money or erase all of my info; but boy does that frustrate me!

    Posted 11 years ago #

  • Jim Matthews Administrator

    It sounds like the modem is sensitive to the data being transmitted (secure sessions and image uploads both involve sending random-seeming data). I don't have a better suggestion than downgrading to 10.2.2 or waiting for the next 10.2.x release.

    Sorry,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • jiseler Member

    I was having a similar problem, and would like to share my solution.
    I was running OSX 10.2.3 and my ISP told my I should disable the "error correction and compression" checkbox in the modem settings of the Network system preferences, because that was a bug that would randomly log me off from my ISP. I did that, and thereafter ran into the same upload problems you cite.
    I have since upgraded to 10.2.6 and have turned the "error correction and compression" setting back on, activated the "allow passive FTP" setting in the proxy settings of my Network prefs, as well as in the Fetch prefs, and everything seems to be working OK. The system upgrade seems to have fixed my disconnection problems, but I'm withholding judgement on whether that problem truly went away, since I just upgraded today.
    Perhaps this suggestion will help you also.

    Posted 11 years ago #

  • jessamyn Member

    wow! your solution worked! I am so happy - thank you for sharing.
    although I'm a little nervous getting excited about it working after a few test runs, it seems to be going smoothly so far. I enabled the error correction and compression and checked "use passive ftp mode" in my system prefs - and that seemed to do the trick. when I checked "use passive ftp mode" in fetch's preferences, it couldn't open the data connection for some reason; but without it checked, the problem SEEMs to be solved.
    so, thanks again for the hint, and hopefully that will be that.
    jessamyn

    Posted 11 years ago #

  • jiseler Member

    Glad to be of assistance. It's always something simple. The hard part is figuring out what the "something simple" is. Good luck

    Posted 11 years ago #

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