Fetch Softworks

Mac OS error -2147408863 (2 posts)

• Started 13 years ago by Leigh Pomeroy
• Latest reply 13 years ago from Scott McGuire

• Leigh Pomeroy Member

  When attempting to enter a new shortcut I get the message that the shortcut cannot be saved because of Mac OS error -2147408863. Can't find any reference to this error online. Anyone know what the problem is?

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Leigh,

  This error indicates a problem with the Mac OS X keychain, which Fetch uses to securely store the passwords for your shortcuts and recent connections.

  Please do the following to check for and repair problems with the keychain:

  * Quit Fetch, if it's running.
  * Open the Keychain Access application, which is in the Utilities folder inside your Applications folder.
  * Go to the Keychain Access menu, and choose Preferences.
  * Click on the "First Aid" tab.
  * Make sure both "Synchronize login keychain password" and "Set login keychain as default" are checked.
  * Then go to the Keychain Access menu, and choose Keychain First Aid.
  * In the password field of the Keychain First Aid window, enter your Mac OS X admin password (this should be the same as your Mac OS X login password).
  * Click the Repair radio button.
  * Click the Start button.
  * Once it's done, close the Keychain First Aid window.
  * Restart your Macintosh.

  Then try creating a new shortcut in Fetch again.

  Let us know if you're still having problems after doing this.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #