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missing folder? (2 posts)

  • Started 4 years ago by John D. McCarthy
  • Latest reply 4 years ago from Scott McGuire
  • John D. McCarthy Member

    Dear Sir/Madam,

    This morning, I used Fetch 5.5.2 to try to download a folder, call it Folder A, which had been previously uploaded into a "WWW" folder using Fetch 5.5.2.

    When I opened up the WWW folder, Folder A was nowhere to be found.

    I called my computer technician. He looked at the directory and said that Folder A was there.

    I then tried again using Fugu. Folder A was there.

    I then fiddled around with Fetch 5.5.2, my preferred ftp program, clicking on the various buttons at the top of the Fetch window. Eventually, for some strange reason Folder A appeared.

    This is very strange behavior. My computer technician had no explanation for it. So, I thought I should talk to you.

    Should I be concerned about this behavior? What steps should I take to try to ensure that this does not happen again?

    Sincerely,

    Dr. John D. McCarthy

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi John,

    I don't think this is something you should be concerned about, but thank you for contacting us.

    Fetch sometimes caches (stores) file lists locally in order to speed up their display. While it is designed to notice changes to file lists and get a fresh list when there are changes, on rare occasions the algorithm Fetch uses makes a mistake and shows you an out-of-date file list, which may not include all your files and folders. My guess is this may have been the problem you were experiencing.

    One thing to do in these situations is to go to the View menu, and choose Refresh, which will tell Fetch to get a fresh copy of the file list from the server. The missing files and folders should show up when you do that.

    You can also turn off the file list caching feature, so that Fetch always gets a fresh file list from the server, by doing the following:

    * Open Fetch.
    * Go to the Fetch menu, and choose Preferences.
    * Click the Miscellaneous tab.
    * Click the "Ignore file list cache" checkbox to put a check next to it.
    * Close the Preferences window.

    The display of long file lists may be slowed down if you turn the file list cache off, but if your file lists are relatively short, you probably won't notice a difference.

    So to make sure this didn't happen again, you can disable the feature. If you run into the problem again despite that, let us know and we'll investigate.

    Please let us know if you have additional questions.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

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