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.mov file uploads as .mov.bin (5 posts)

  • Started 7 years ago by soniak
  • Latest reply 7 years ago from Scott McGuire
  • soniak Member

    Trying to upload a QT file to replace an existing file of the same name, it upload as Name.mov.bin

    I remember this happening before, but cannot remember what the workaround was. Can someone advise?

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    We'd like some more information to help diagnose the problem.

    After you upload the file and it gets the wrong name, could you please choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them here? We'll take a look and try to figure out what's going on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • soniak Member

    I'm reluctant to expose this particular transcript to a public forum. Can I have an alternative? Thx

    Posted 7 years ago #

  • soniak Member

    I just re-uploaded the file and chose Raw Data instead of Automatic and that solved it.

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    Glad to hear that fixed the problem. Please let us know if you have further questions.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

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