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MS Office file downloads (4 posts)

  • Started 5 years ago by Mark Mougel
  • Latest reply 5 years ago from Scott McGuire
  • Mark Mougel Member

    Has anyone encountered file corruption when downloading .docx and .xlsx file formats? These are the latest versions of Word and Excel formats. Our website tech support guy can't find any server caused issues.

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi Mark,

    Fetch 5.3.1 and earlier had a problem where they would uncompress .docx and .xlsx files (because they are really zip files). My guess is this may be what is happening to you.

    This problem is fixed in Fetch 5.5 and later; you may want to consider upgrading, as it has other benefits as well. Note that it may not be a free upgrade for you, however. For more details about upgrading, see http://fetchsoftworks.com/fetch/upgrade .

    You can also work around the problem in Fetch 5.3.1 by disabling automatic decoding using the following steps:

    * Go to the Fetch menu, and choose Preferences.
    * Click the Download tab.
    * Uncheck the "Allow automatic decoding of downloaded files" checkbox.

    Note that this will also disabled automatic decoding of StuffIt and Zip files.

    Please let us know if you're still having problems after trying one of these two solutions, or if you have other questions.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Edited 5 years ago #

  • Mark Mougel Member

    Hi, Scott. I had a hunch that the problem might lie in my older version of Fetch, and upgraded to 5.5.2 in between my post and your response. I ran a test upload and download, and sure enough, you were right. Thanks so much for your prompt response to my problem.

    Mark

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi Mark,

    You're welcome, and thanks for purchasing the Fetch upgrade! I'm glad to hear it fixed the problem.

    Just in case you're wondering, here are the major new things in Fetch 5.5:

    * Improved Edit command — you can now edit any kind of file using any application and the changes will automatically be saved back to the server
    * Added automatic resume of stalled or failed uploads
    * Added Quick Look support for previewing files on servers (Mac OS X 10.5 and later only)
    * Made Get Info quicker by not calculating folder sizes until you ask for them
    * Redesigned Recent Folders menu to improve readability and display of folder hierarchy
    * Changed file list to remember the last sorting choice

    But we made lots of other small changes and fixes too, you can find the entire list at http://fetchsoftworks.com/fetch/release-notes and jump down to the Fetch 5.5 section.

    Please let us know if you have any further questions.

    Best,

    Scott McGuire
    Fetch Softworks

    Edited 5 years ago #

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