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My customers can't access my site (6 posts)

  • Started 2 years ago by joan
  • Latest reply 2 years ago from Jim Matthews
  • joan Member

    This is what's happening on their end:

    It seems, by connecting to "74.126.93.147" I am already logged in to the ftp server (no user name or password required) but not connected to the host. Finally, each time when I try to reload the ftp page my browser eventually freezes..

    Please advise.

    On my end, everything seems fine. More than one remote person is having the same problem with my site, even though the are using the correct host, user and passerword information.

    Posted 2 years ago #

  • Jim Matthews Administrator

    Thanks for contacting us. As I understand it, you can connect to the server with Fetch, but your customers can't connect using the "FTP Today" web FTP client (which is hosted at 74.126.93.147). Is that correct?

    Have your customers tried using Fetch?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • joan Member

    Jim:

    Yes, a customer in the UK tried to log on with Fetch (in addition to the US-based client who tried to use FTP today) and was not able to do so.

    Best,
    Joan

    Posted 2 years ago #

  • Jim Matthews Administrator

    I would ask your UK customer to choose "Fetch Transcript" from the Window menu after failing to connect, and then sending you the contents of that window. I'd like to see that transcript, and compare it to one from your computer after a successful login.

    Alternatively, you could send us the login information (hostname, username and password) and we could try to duplicate the problem. You could send that to us at http://fetchsoftworks.com/fetch/feedback .

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • joan Member

    Thanks Jim

    I feel a bit awkward asking my new client to go to any trouble, so I'll send the login information to you at the address you suggested.

    Best,

    Joan

    Posted 2 years ago #

  • Jim Matthews Administrator

    Thanks, I'll look for your note and get back to you by email.

    Posted 2 years ago #

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