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Need help with suffix mapping (9 posts)

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  • Started 12 years ago by gorenstein
  • Latest reply 12 years ago from Jim Matthews
  • gorenstein Member

    I am moving a large number of files froma Mac server to a Windows server. Suffix mapping is set up and working, but is exhibiting a strange behavior.

    If I transfer individual files (or multiple files) from a Mac folder to a Windows directory, there's no problem.

    If I drag an entire Mac folder, however, suffix mapping is not applied to the contents of the folder.

    Is there a work-around?

    Posted 12 years ago #

  • Jim Matthews Administrator

    What problem are you observing? There shouldn't be any difference between uploading multiple files and uploading an entire folder.

    What upload format are you using?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 12 years ago #

  • gorenstein Member

    I am using "Automatic" format.

    The problem is this: If I drag a Mac folder into Fetch, the folder is created on the host server, and the files are uploaded, but no suffix mapping takes place. If, on the other hand, I drag files (not folders), suffix mapping works correctly.

    I have tried this using Fetch's suffix mapping and the Internet control panel's, and the effect is the same.

    Posted 12 years ago #

  • gorenstein Member

    I am using "Automatic" format.

    The problem is this: If I drag a Mac folder into Fetch, the folder is created on the host server, and the files are uploaded, but no suffix mapping takes place. If, on the other hand, I drag files (not folders), suffix mapping works correctly.

    I have tried this using Fetch's suffix mapping and the Internet control panel's, and the effect is the same.

    Posted 12 years ago #

  • Jim Matthews Administrator

    What specifically is not happening when you drag an entire folder? Are image files corrupted?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 12 years ago #

  • gorenstein Member

    Let's say I have a Mac folder that contains a subfolder. And that subfolder has 3 MS Word documents and a Powerpoint document in it.

    If I open the subfolder and select all the documents and drag them into Fetch, they arrive on the host computer with the proper suffixes (.doc and .ppt, respectively). Thus a file named "MyDoc" on the Mac, correctly becomes "MyDoc.doc" on the host.

    If, on the other hand, I open the main folder and drag the subfolder into Fetch, the subfolder is created on the host computer, and all the files in the subfolder are transferred to the subfolder on the host. BUT none of the suffixes are applied to the files. So a file named "MyDoc" on the Mac stays "MyDoc" on the host instead of "MyDoc.doc"

    So, by dragging FILES, suffixes are correctly appended to the file names. By dragging FOLDERS, suffixes are not applies to the file contents of the folerd.

    Posted 12 years ago #

  • Jim Matthews Administrator

    Thank you for the crystal-clear explanation! You've discovered a bug in Fetch, and I will make sure it is fixed for the next release.

    Thanks again,

    Jim Matthews
    Fetch Softworks

    Posted 12 years ago #

  • gorenstein Member

    I just wish the bug had been discovered and fixed BEFORE I had to transfer the 12,000 files in 4,000 folders!

    Posted 12 years ago #

  • Jim Matthews Administrator

    Ouch! Again, I'm grateful for your reporting this problem. If you would like to test a copy of Fetch with the bug fixed send an email to support@fetchsoftworks.com.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 12 years ago #

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