Your best friend for file transfer.

Fetch application logoFetch

New Connect. Hostname/Password rejected (5 posts)

  • Started 9 years ago by chrisdat
  • Latest reply 9 years ago from chrisdat
  • chrisdat Member

    Hi, I can contact my site at catalog.com no problem using my hostname dattilofamily.com, username and password outside of Fetch. Catalog.com says to try catalog.com for my hostname and than my username and password. All combinations with ftp do not work. Catalog.com is a huge host - I'm hoping someone can tell me what I'm doing wrong.

    Posted 9 years ago #

  • Jim Matthews Administrator

    According to their website you should enter:

    Hostname: www.dattilofamily.com
    Username: your web site username
    Password: your web site password

    Does that work? If not, could you choose "Fetch Transcript" from the Winodw menu and post the contents?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

  • chrisdat Member

    Here is my Fetch Transcript - like I mentioned everything works fine outside of Fetch, but I always get login incorrect.

    Fetch 5.0.4 (5A785) running on Mac OS X 10.4.2 (8C46) English
    StuffIt Engine 0x811, StuffIt SDK Version 9.0.1
    Expires 10/25/2005 T
    Connecting to www.dattilofamily.com port 21 (10/11/05 4:34:01 PM)
    Connected to 209.217.33.208 port 21 (10/11/05 4:34:01 PM)
    220 ProFTPD 1.2.10 Server (ProFTPD) [209.217.33.208]
    USER dattil36
    331 Password required for dattil36.
    PASS
    530 Login incorrect.
    Update check skipped at 10/11/2005 04:34 PM (next check after 10/16/2005 02:50 PM)

    Thanks for helping me with this.

    Posted 9 years ago #

  • Jim Matthews Administrator

    The server is saying that you're entering the wrong password for the dattil36 account. You will need to take this up with catalog.com, since it is their server that is blocking your access.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

  • chrisdat Member

    Thanks, they finally realized they had two passwords set for me, they reset it and I'm in. No problems directly logging in, just when I used FTP. Thanks for your help.

    Posted 9 years ago #

Reply

  • Or nickname, if you prefer.
  • This will be kept confidential.
  • This is to ensure that you’re a person, not a spambot.