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new DSL causing connection problems (2 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 11 years ago by moodygal
  • Latest reply 11 years ago from Jim Matthews
  • moodygal Member

    hello -
    we used to have a dial up and had no problems using fetch to update our web site. when I would open fetch, a new connection menu would automatically appear.
    we just go DSL on Saturday and now, the new connection menu does not appear (I have to drag down from "file") AND when I enter my info (IP address, user ID, and password) I get the message: "Error. There is no host by that name."

    help! our web site is still up and working - I just can't access it!

    thanks -

    Posted 11 years ago #

  • Jim Matthews Administrator

    If you choose Preferences... from the Customize menu, click on the Misc. tab, and check the "Show New Connection dialog at startup" box Fetch should start showing you the New Connection window automatically.

    As for the connection problem, could you post the contents of the Fetch Transcript window after you get that error message? Choose "Fetch Transcript" from the Window menu to open the Fetch Transcript window.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

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