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New to fetch - attempting to connect (5 posts)

  • Started 7 years ago by Shalet Abraham
  • Latest reply 7 years ago from Scott McGuire
  • Shalet Abraham Member

    Hi there! I am new to all of this - we currently have a website but I would like to update it using software on my computer. Right now the fetch dog just runs and runs and does not connect.
    Here is the ping:
    Ping has started ...

    PING bendaec.com (64.202.163.182): 56 data bytes
    64 bytes from 64.202.163.182: icmp_seq=0 ttl=42 time=85.841 ms
    64 bytes from 64.202.163.182: icmp_seq=1 ttl=42 time=83.250 ms
    64 bytes from 64.202.163.182: icmp_seq=2 ttl=42 time=83.326 ms
    64 bytes from 64.202.163.182: icmp_seq=3 ttl=42 time=84.316 ms
    64 bytes from 64.202.163.182: icmp_seq=4 ttl=42 time=85.431 ms
    64 bytes from 64.202.163.182: icmp_seq=5 ttl=42 time=84.877 ms
    64 bytes from 64.202.163.182: icmp_seq=6 ttl=42 time=86.237 ms
    64 bytes from 64.202.163.182: icmp_seq=7 ttl=42 time=84.436 ms
    64 bytes from 64.202.163.182: icmp_seq=8 ttl=42 time=84.440 ms
    64 bytes from 64.202.163.182: icmp_seq=9 ttl=42 time=83.861 ms

    --- bendaec.com ping statistics ---
    10 packets transmitted, 10 packets received, 0% packet loss
    round-trip min/avg/max/stddev = 83.250/84.602/86.237/0.955 ms

    And here is the trace route:
    Traceroute has started ...

    traceroute to bendaec.com (64.202.163.182), 64 hops max, 40 byte packets
    1 10.0.1.1 (10.0.1.1) 112.507 ms 1.430 ms 3.659 ms
    2 bc1681.bendcable.com (216.228.168.1) 16.679 ms 10.867 ms 19.920 ms
    3 216.228.160.67 (216.228.160.67) 19.007 ms 9.153 ms 12.027 ms
    4 66.62.56.5 (66.62.56.5) 20.514 ms 22.572 ms 22.373 ms
    5 slc1-core-01.360.net (66.62.5.1) 38.309 ms 38.574 ms 37.116 ms
    6 pdx1-core-01.360.net (66.62.3.10) 38.293 ms 39.884 ms 100.679 ms
    7 pdx1-edge-01.360.net (66.62.4.195) 38.879 ms 38.139 ms 37.936 ms
    8 pos10-3.peera-sttlwa.ip.grouptelecom.net (66.59.190.41) 43.570 ms 41.495 ms 41.759 ms
    9 * * *
    10 so-3-2-0.mpr3.sjc2.us.above.net (64.125.28.182) 64.931 ms 65.396 ms 63.799 ms
    11 so-0-0-0.mpr2.sjc2.us.above.net (64.125.27.246) 64.660 ms 75.471 ms 63.460 ms
    12 so-6-0-0.mpr1.lax9.us.above.net (64.125.27.206) 73.252 ms 71.843 ms 72.342 ms
    13 so-4-0-0.mpr1.phx2.us.above.net (64.125.27.198) 75.130 ms 76.335 ms 76.010 ms
    14 64.124.113.58.godaddy.com (64.124.113.58) 75.903 ms 77.232 ms 76.481 ms
    15 ip-64-202-161-53.secureserver.net (64.202.161.53) 86.624 ms 82.972 ms 83.934 ms
    16 ip-64-202-160-1.secureserver.net (64.202.160.1) 84.746 ms 95.991 ms 83.537 ms
    17 * * ip-64-202-160-1.secureserver.net (64.202.160.1) 84.407 ms !X
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    64 * * *

    Thanks for your help!

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    We'd like some more information to help diagnose the problem.

    After you try to connect and the Fetch dog runs for a while, could you please choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message? We'll take a look and see if we can figure out what's going on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • Shalet Abraham Member

    Originally posted by ScottMcGuire:

    Hi,

    We'd like some more information to help diagnose the problem.

    After you try to connect and the Fetch dog runs for a while, could you please choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message? We'll take a look and see if we can figure out what's going on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • Shalet Abraham Member

    Here you go:

    Fetch 5.1.1 (5B388) Intel running on Mac OS X 10.4.8 (8L2127) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Expires 01/15/2007 T
    Connecting to ftp.bendaec.com port 21 (OS X firewall is off) (12/31/06 9:32:34 PM)
    Update check started at 12/31/2006 09:33 PM
    Update check skipped at 12/31/2006 09:34 PM (next check after 01/09/2007 09:19 AM)
    Connecting to www.bendaec.com port 21 (OS X firewall is off) (12/31/06 9:58:27 PM)
    Connecting to www.bendaec.com port 21 (OS X firewall is off) (12/31/06 10:17:34 PM)
    Connecting to www.bendaec.com port 21 (OS X firewall is off) (12/31/06 10:27:36 PM)
    Connecting to www.bendaec.com port 21 (OS X firewall is off) (1/1/07 7:44:42 AM)

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi Shalet,

    It looks like it's a problem with the server; it's refusing connections.

    You should contact the folks who run the server and provide the webspace for you, and have them look into the problem.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

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