Your best friend for file transfer.

Fetch application logoFetch

new upload does not show up on site (10 posts)

  • Started 3 years ago by Libby Clem
  • Latest reply 2 years ago from Lucy
  • Libby Clem Member

    I have uploaded new information for my site a few times, I have deleted all of the files and started from scratch, I checked to make sure that I was uploading them to the correct location (I went to the Fetch menu Go - Home - then put the files again), I have cleared my cache, and when I go to my site the old information is still there. The site works fine the way that it is however, none of my new information is there.
    I tried everything that I could find on the message board here and am still having trouble with this. Please, please help! I have never had trouble like this before.
    Thanks,
    Libby

    Posted 3 years ago #

  • Scott McGuire Administrator

    Hi Libby,

    We'd like some more information to help figure out what's going on.

    First, what is the address of your website?

    Second, please do the following:

    * Quit Fetch, if it's running.
    * Open Fetch again.
    * Connect to your server.
    * Go to the View menu, and choose Refresh.
    * Then go to the Window menu, and choose Fetch Transcript.
    * Copy the entire contents of the transcript window, and paste them into a reply to this message.

    We'll take a look and see if we can advise.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 3 years ago #

  • Libby Clem Member

    The site is www.osrbikes.com

    Here is the transcript:
    Fetch 5.6 (5F64) Intel running on Mac OS X 10.6.6 (10J567) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Expires 4/12/11 T
    Connecting to www.osrbikes.com port 21 (Mac OS X firewall is allowing connections) (3/29/11 8:21 AM)
    Connected to 67.20.90.121 port 21 (3/29/11 8:21 AM)
    220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
    220-You are user number 6 of 1000 allowed.
    220-Local time is now 06:21. Server port: 21.
    220-This is a private system - No anonymous login
    220-IPv6 connections are also welcome on this server.
    220 You will be disconnected after 15 minutes of inactivity.
    USER oldschp6
    331 User oldschp6 OK. Password required
    PASS
    230-User oldschp6 has group access to: oldschp6◇◇
    230 OK. Current restricted directory is /
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is your current location
    PWD
    257 "/" is your current location
    TYPE A
    200 TYPE is now ASCII
    PASV
    227 Entering Passive Mode (67,20,90,121,162,6)
    Making data connection to 67.20.90.121 port 41478
    LIST -al
    150 Accepted data connection
    drwx--x--- 18 oldschp6 12 4096 Mar 28 11:04 .
    drwx--x--- 18 oldschp6 12 4096 Mar 28 11:04 ..
    -rw------- 1 oldschp6 oldschp6 401 Mar 25 10:18 .bash_history
    -rw-r--r-- 1 oldschp6 oldschp6 145 Mar 25 10:11 .bashrc
    -rw------- 1 oldschp6 oldschp6 18 Mar 25 06:59 .contactemail
    drwxr-xr-x 5 oldschp6 oldschp6 4096 Mar 25 07:21 .cpanel
    -rw-r--r-- 1 oldschp6 oldschp6 12 Mar 25 10:21 .dns
    -rw------- 1 oldschp6 oldschp6 14 Mar 25 06:59 .lastlogin
    drwx------ 2 oldschp6 oldschp6 4096 Mar 25 10:02 .trash
    drwxr-xr-x 3 oldschp6 oldschp6 4096 Mar 25 06:59 BackupNow
    -rw-r--r-- 1 oldschp6 oldschp6 9783 Mar 28 11:08 Contact_Us.html
    drwxr-xr-x 2 oldschp6 oldschp6 4096 Mar 28 10:50 Contact_Us_files
    -rw-r--r-- 1 oldschp6 oldschp6 7609 Mar 28 11:08 EBAY.html
    drwxr-xr-x 2 oldschp6 oldschp6 4096 Mar 28 10:51 EBAY_files
    drwxr-xr-x 4 oldschp6 oldschp6 4096 Mar 28 10:51 Engine_Package_1.
    drwxr-xr-x 2 oldschp6 oldschp6 4096 Mar 28 10:51 Media
    drwxr-xr-x 6 oldschp6 oldschp6 4096 Mar 28 10:57 OSR_NEWS
    drwxr-xr-x 4 oldschp6 oldschp6 4096 Mar 28 11:01 Photos
    drwxr-xr-x 4 oldschp6 oldschp6 4096 Mar 28 11:03 Race_Parts
    drwxr-xr-x 3 oldschp6 oldschp6 4096 Mar 28 11:03 Scripts
    -rw-r--r-- 1 oldschp6 oldschp6 8086 Mar 28 11:20 Welcome.html
    drwxr-xr-x 2 oldschp6 oldschp6 4096 Mar 28 11:03 Welcome_files
    -rw-r--r-- 1 oldschp6 oldschp6 14038 Mar 28 11:20 Who_is_OSR.html
    drwxr-xr-x 2 oldschp6 oldschp6 4096 Mar 28 11:04 Who_is_OSR_files
    lrwxrwxrwx 1 0 0 25 Mar 25 10:11 access-logs -> /var/log/domlogs/oldschp6
    -rw-r--r-- 1 oldschp6 oldschp6 362944 Mar 28 10:17 assets.http:--www.osrbikes.com.plist
    -rw-r--r-- 1 oldschp6 oldschp6 3233 Mar 28 11:09 feed.xml
    -rw-r--r-- 1 oldschp6 oldschp6 319 Mar 28 11:09 index.html
    drwxr-xr-x 2 oldschp6 oldschp6 4096 Mar 25 10:11 public_ftp
    drwxr-xr-x 20 oldschp6 oldschp6 4096 Mar 25 10:16 public_html
    drwxr-xr-x 7 oldschp6 oldschp6 4096 Mar 27 10:43 tmp
    226-Options: -a -l◇
    226 31 matches total
    CWD /
    250 OK. Current directory is /
    PWD
    257 "/" is your current location
    PASV
    227 Entering Passive Mode (67,20,90,121,219,134)
    Making data connection to 67.20.90.121 port 56198
    LIST -al
    150 Accepted data connection
    drwx--x--- 18 oldschp6 12 4096 Mar 28 11:04 .
    drwx--x--- 18 oldschp6 12 4096 Mar 28 11:04 ..
    -rw------- 1 oldschp6 oldschp6 401 Mar 25 10:18 .bash_history
    -rw-r--r-- 1 oldschp6 oldschp6 145 Mar 25 10:11 .bashrc
    -rw------- 1 oldschp6 oldschp6 18 Mar 25 06:59 .contactemail
    drwxr-xr-x 5 oldschp6 oldschp6 4096 Mar 25 07:21 .cpanel
    -rw-r--r-- 1 oldschp6 oldschp6 12 Mar 25 10:21 .dns
    -rw------- 1 oldschp6 oldschp6 14 Mar 25 06:59 .lastlogin
    drwx------ 2 oldschp6 oldschp6 4096 Mar 25 10:02 .trash
    drwxr-xr-x 3 oldschp6 oldschp6 4096 Mar 25 06:59 BackupNow
    -rw-r--r-- 1 oldschp6 oldschp6 9783 Mar 28 11:08 Contact_Us.html
    drwxr-xr-x 2 oldschp6 oldschp6 4096 Mar 28 10:50 Contact_Us_files
    -rw-r--r-- 1 oldschp6 oldschp6 7609 Mar 28 11:08 EBAY.html
    drwxr-xr-x 2 oldschp6 oldschp6 4096 Mar 28 10:51 EBAY_files
    drwxr-xr-x 4 oldschp6 oldschp6 4096 Mar 28 10:51 Engine_Package_1.
    drwxr-xr-x 2 oldschp6 oldschp6 4096 Mar 28 10:51 Media
    drwxr-xr-x 6 oldschp6 oldschp6 4096 Mar 28 10:57 OSR_NEWS
    drwxr-xr-x 4 oldschp6 oldschp6 4096 Mar 28 11:01 Photos
    drwxr-xr-x 4 oldschp6 oldschp6 4096 Mar 28 11:03 Race_Parts
    drwxr-xr-x 3 oldschp6 oldschp6 4096 Mar 28 11:03 Scripts
    -rw-r--r-- 1 oldschp6 oldschp6 8086 Mar 28 11:20 Welcome.html
    drwxr-xr-x 2 oldschp6 oldschp6 4096 Mar 28 11:03 Welcome_files
    -rw-r--r-- 1 oldschp6 oldschp6 14038 Mar 28 11:20 Who_is_OSR.html
    drwxr-xr-x 2 oldschp6 oldschp6 4096 Mar 28 11:04 Who_is_OSR_files
    lrwxrwxrwx 1 0 0 25 Mar 25 10:11 access-logs -> /var/log/domlogs/oldschp6
    -rw-r--r-- 1 oldschp6 oldschp6 362944 Mar 28 10:17 assets.http:--www.osrbikes.com.plist
    -rw-r--r-- 1 oldschp6 oldschp6 3233 Mar 28 11:09 feed.xml
    -rw-r--r-- 1 oldschp6 oldschp6 319 Mar 28 11:09 index.html
    drwxr-xr-x 2 oldschp6 oldschp6 4096 Mar 25 10:11 public_ftp
    drwxr-xr-x 20 oldschp6 oldschp6 4096 Mar 25 10:16 public_html
    drwxr-xr-x 7 oldschp6 oldschp6 4096 Mar 27 10:43 tmp
    226-Options: -a -l◇
    226 31 matches total

    Thanks so much!
    Libby

    Posted 3 years ago #

  • Libby Clem Member

    I also uninstalled my registered version of Fetch and then downloaded and installed it again (again, something to try)...I still have not entered the serial number, but I did not think that would have anything to do with this problem.
    Libby

    Posted 3 years ago #

  • Scott McGuire Administrator

    Hi Libby,

    No, this has nothing to do with your Fetch installation or Fetch registration. The problem appears to be that you are uploading your new website files into the wrong folder on your server.

    Your updated website files need to go into the "public_html" folder, but it looks like you're putting them in your Home folder instead.

    Here's what you should try:

    * Delete the files you just uploaded in your Home folder, since they are in the wrong place and all they're doing is taking up space on your server. However, there are some files and folders in the home folder you should not delete because they aren't part of your website. Only delete the files that belong to your website, which are:

    Contact_Us.html
    Contact_Us_files
    EBAY.html
    EBAY_files
    Engine_Package_1.
    Media
    OSR_NEWS
    Photos
    Race_Parts
    Scripts
    Welcome.html
    Welcome_files
    Who_is_OSR.html
    Who_is_OSR_files
    assets.http:--www.osrbikes.com.plist
    feed.xml
    index.html

    * Next, double-click on the public_html folder to open it.

    * Upload your website to the public_html folder.

    Let us know if that doesn't fix the problem.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 3 years ago #

  • Libby Clem Member

    Thank you so much! Everything is up and running perfectly. I do feel like a bit of an idiot, have used this many times and never done this before. Libby

    Posted 3 years ago #

  • Scott McGuire Administrator

    Hi Libby,

    You're welcome, and I'm glad to hear you're all set.

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 3 years ago #

  • Lucy Member

    Hi There,

    I have run my website through Fetch for a couple of years now. Today I decided to revamp the whole thing so I went into Fetch and deleted everything (including 'trash' folder etc) and have been struggling to get the new site up since. Up until just now the 404 error has been showing up - until I made my own public_html folder and uploaded everythign in there.

    I think i'm slowly making headway as little parts of it now show up... but it's mostly a mess. Could you help me at all?
    It would be greatly appreciated

    if it's any indication of what might be missing/wrong - opening Fetch there are four folders up;
    .cpanel
    .trash
    public_ftp
    public_html

    and within the public html folder is my index.html file and the rest of the website folders..

    www.lucyjeanroleff.com

    Posted 2 years ago #

  • Jim Matthews Administrator

    Hi,

    Your site looks good from here. Are you still seeing any problems?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Lucy Member

    Thanks Jim.

    I just fixed it last night! :) must have just tweaked something.

    Thanks very much

    Posted 2 years ago #

Reply

  • Or nickname, if you prefer.
  • This will be kept confidential.
  • This is to ensure that you’re a person, not a spambot.