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no anonymous login when there is data in username field (3 posts)

  • Started 4 years ago by John Engert
  • Latest reply 2 years ago from dspinelli19
  • John Engert Member

    We're attempting to login to a remote server via ftp. Username and password are both populated in the Fetch new connection dialog box. When we attempt to login, the remote server kicks back an error that no anonymous login allowed.
    On the same mac I was able to successfully connect to the same remote server via another FTP client using the same credentials entered in Fetch.
    Also tested the same user credentials on another mac running same version of Fetch and was able to successfully connect to the remote server.
    It's like the Fetch client on this partuclar machine is dropping the username when attempting a connection.
    I've deleted plist preference files and reinstalled Fetch. Didn't correct problem.

    Mac OS is 10.5.8
    Fetch is 5.3.1

    The user prefers the Fetch interface over the other FTP client. Not sure where else to turn at this point. Google search didn't result in any help.

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi John,

    We'd like to see the Fetch transcript from the copy of Fetch that cannot connect, and then the Fetch transcript from the copy of Fetch that can connect. Hopefully by comparing the two, we can figure out what is going on.

    So could you please do the following? On the Mac with the problem:

    * Quit Fetch.
    * Open Fetch again.
    * Try connecting to your server.
    * After you receive the error, go to the Window menu, and choose Fetch Transcript.
    * Copy the entire contents of the transcript window, and paste them into a reply to this message.

    Then repeat the above on the Mac that can connect without a problem, except copy the transcript after you connect successfully.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

  • dspinelli19 Member

    Ciao

    Posted 2 years ago #

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