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no longer can upload files (19 posts)

  • Started 5 years ago by myrrhart
  • Latest reply 5 years ago from myrrhart
  • myrrhart Member

    I am using Mac OS X.4, Dreamweaver MX, and had the site successfully loaded on a host that went out of business. I changed hosts, got new passwords to connect with Fetch from the host, GoDaddy.
    Now, I can connect, and the files seem to upload. But when I check my site it says that the files were incorrectly uploaded, and nothing appears. Doing it again and clicking refresh doesn't help.

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi,

    A usual cause of this sort of problem is that you have uploaded your website files inside a folder that they should not be inside. For instance, if your files are on your Macintosh inside a folder like this:

    My Website (folder)
       index.html
       contact.html
       Images (folder)

    You need to upload all the files that are inside the "My Website" folder, but not the "My Website" folder itself - so instead of just selecting the "My Website" folder to Put in Fetch, open it up and put all the files that are inside it instead.

    Let us know if this helps or not.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • myrrhart Member

    The text part of my web site I "put" file by file. I have four art folders that I have always been able to drag to the box, and they have uploaded all right. I am reluctant to do these file by file, because I believe they will lose their connection to the pages they belong to.

    It is very puzzling to do something that worked on the old server but now doesn't.

    Posted 5 years ago #

  • myrrhart Member

    I just now uploaded my index page, I thought without the 3 pictures, and it uploaded with 2 of the three present!

    Posted 5 years ago #

  • myrrhart Member

    I just tried uploading the Gallery page, that is linked to the "Gallery" button on the index page, and got an "Ooops" error message.

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi,

    No, to be clear, the files that are in the four art folders should be left in those folders, and you should upload the four art folders as is. You are correct that if you took the files out of those folders, they would lose their connections to the pages they belong to.

    What I was trying to say is that you should not upload the folder that those four folders are inside - that is, don't upload their "parent" folder. Just open up the folder holding all your website files, and upload/put all of the contents that you find there (but leave files inside subfolders inside the subfolders).

    Please let me know if what I said still wasn't clear, and I'll try again!

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • myrrhart Member

    Scott--

    I did not, not, not try to upload the parent folder. So something else is wrong.

    --Trudy Myrrh

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi Trudy,

    Okay.

    The next thing to try is to try opening the copy of your website on your Mac's hard drive in Safari and see if it displays properly outside of Dreamweaver. Just drag the index.html file icon to the Safari icon. Does the website work properly if you do that?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • myrrhart Member

    Scott--

    YES! I dragged it to the Safari alias icon and it came right up. Can you explain why (briefly)?

    So, when I have NEW stuff to upload, what do I do?

    --Trudy Myrrh

    Posted 5 years ago #

  • myrrhart Member

    After I tried dragging the icon as you suggested and got good results, I went to the menu bar where I have my URL bookmarked, and it has the same troubles as before. OOPS!

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi Trudy,

    Dragging the file's icon to Safari did not actually upload anything; it just showed you the copies of your files as they are stored on your Macintosh. This did not change the copies of the files that are on the web server, which is what is displayed when you open the URL for your website.

    So the question is, why does your website work correctly on your Mac, but not after you upload it?

    Unfortunately, this can be difficult to diagnose remotely, but if you can please do the following, I will take a look and see if I have any suggestions.

    * Quit Fetch, if it's running.
    * Open Fetch again.
    * Connect to your server.
    * Go to the View menu, and choose Refresh File List.
    * In the Fetch window, double-click on the "artwork2008" folder. (If there is no such folder, skip this step.)
    * Go to the View menu, and choose Refresh File List.
    * Go to the Window menu, and choose Fetch Transcript.
    * Copy the entire contents of the transcript window, and paste them into a reply to this message.

    This information will help me see what files are on your server and how they are organized, so that hopefully I can see what might be preventing files from displaying properly.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • myrrhart Member

    I followed your directions. Fetch has no "view" menu, so went to Safari. It has no "Refresh file", so I chose "Reload Page". Back to Fetch, the only artwork listed was the big artwork file. Clicking on it gave me:

    Fetch 4.0.3 System 0x1049 Serial FETCHFL001-A4C9-K5G1 TR
    Connecting to 72.167.131.95 port 21 (5/14/08 9:40:38 AM)
    220 Microsoft FTP Service
    USER myrrhart
    331 Password required for myrrhart.
    PASS
    230 User myrrhart logged in.
    SYST
    215 Windows_NT
    PWD
    257 "/myrrhart" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    SITE DIRSTYLE
    200 MSDOS-like directory output is off
    PWD
    257 "/myrrhart" is current directory.
    PWD
    257 "/myrrhart" is current directory.
    PASV
    227 Entering Passive Mode (72,167,131,95,13,80).
    LIST
    125 Data connection already open; Transfer starting.
    drwxrwxrwx 1 owner group 0 May 8 11:19 _db_backups
    -rwxrwxrwx 1 owner group 12984 May 12 22:04 ActivityArchive_T.html
    drwxrwxrwx 1 owner group 0 May 12 22:33 artwork
    -rwxrwxrwx 1 owner group 2472 Aug 29 2006 gdform.asp
    -rwxrwxrwx 1 owner group 72 May 8 11:25 google44039f7b3bf90b7e.html
    -rwxrwxrwx 1 owner group 7586 May 13 10:53 index.html
    drwxrwxrwx 1 owner group 0 May 13 2:17 stats
    -rwxrwxrwx 1 owner group 2890 Aug 29 2006 welcome.html
    226 Transfer complete.
    CWD artwork
    250 CWD command successful.
    PWD
    257 "/myrrhart/artwork" is current directory.
    PASV
    227 Entering Passive Mode (72,167,131,95,13,83).
    LIST
    125 Data connection already open; Transfer starting.
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    -rwxrwxrwx 1 owner group 39029 May 12 22:09 SEMsm_insectwing2.jpg
    -rwxrwxrwx 1 owner group 33412 May 12 22:09 SEMsm_lettucesd.jpg
    -rwxrwxrwx 1 owner group 33513 May 12 22:09 SEMsm_marguerite_pln.jpg
    -rwxrwxrwx 1 owner group 35287 May 12 22:09 SEMsm_moss.jpg
    -rwxrwxrwx 1 owner group 33206 May 12 22:09 SEMsm_pollen.jpg
    -rwxrwxrwx 1 owner group 28831 May 12 22:09 SEMsm_poppySds.jpg
    -rwxrwxrwx 1 owner group 27584 May 12 22:09 SEMsm_sandstone1.jpg
    -rwxrwxrwx 1 owner group 33637 May 12 22:09 SEMsm_sandstone2.jpg
    -rwxrwxrwx 1 owner group 13227 May 12 22:09 SF_Canessa.jpg
    -rwxrwxrwx 1 owner group 9419 May 12 22:09 SF_Fwy.jpg
    -rwxrwxrwx 1 owner group 26137 May 12 22:09 SF_NoeVly.jpg
    -rwxrwxrwx 1 owner group 46884 May 12 22:09 SF-Ctr.Fwy.I.jpg
    -rwxrwxrwx 1 owner group 56367 May 12 22:09 tile_activities.jpg
    -rwxrwxrwx 1 owner group 6867 May 12 22:09 tile_activities.txt.jpg
    -rwxrwxrwx 1 owner group 42080 May 12 22:09 tile_article.jpg
    -rwxrwxrwx 1 owner group 5408 May 12 22:09 tile_article2.txt.jpg
    -rwxrwxrwx 1 owner group 30843 May 12 22:09 tile_bio.jpg
    -rwxrwxrwx 1 owner group 4416 May 12 22:09 tile_bio_txt.jpg
    -rwxrwxrwx 1 owner group 49690 May 12 22:09 tile_facets.jpg
    -rwxrwxrwx 1 owner group 6726 May 12 22:09 tile_facets.txt.jpg
    -rwxrwxrwx 1 owner group 39330 May 12 22:09 tile_price.jpg
    -rwxrwxrwx 1 owner group 4904 May 12 22:09 tile_price.txt.jpg
    -rwxrwxrwx 1 owner group 38526 May 12 22:09 tile_resume.jpg
    -rwxrwxrwx 1 owner group 4807 May 12 22:09 tile_resume.txt.jpg
    -rwxrwxrwx 1 owner group 4536 May 12 22:29 TimeMind_T.html
    -rwxrwxrwx 1 owner group 16527 May 12 22:29 Travel_California_T.html
    -rwxrwxrwx 1 owner group 15573 May 12 22:29 Travels_EelSalvador2.html
    -rwxrwxrwx 1 owner group 18254 May 12 22:29 Travels_El_Salvador.html
    -rwxrwxrwx 1 owner group 22994 May 12 22:29 Travels_T.html
    -rwxrwxrwx 1 owner group 12813 May 12 22:09 YLEM-Forum.jpg
    -rwxrwxrwx 1 owner group 12813 May 12 22:09 z_bathing_beauty.jpg
    -rwxrwxrwx 1 owner group 19446 May 12 22:09 z_HalfWayHouse.jpg
    -rwxrwxrwx 1 owner group 40709 May 12 22:09 z-parking.jpg
    -rwxrwxrwx 1 owner group 51136 May 12 22:09 z-samauri.jpg
    226 Transfer complete.
    PWD
    257 "/myrrhart/artwork" is current directory.

    Posted 5 years ago #

  • myrrhart Member

    Scott--

    Also, when I sign on to Fetch, the old server (out of business) info comes up. I have to go to "Recent Connections" to reset. Is this relevant information?

    --Trudy

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi Trudy,

    The fact that the old server info comes up when you start Fetch is not related to this problem, but I can tell you how to fix that once we address the webpage problem.

    Sorry, my instructions above were for Fetch 5, which does have a View menu; I didn't realize you were using Fetch 4. Bug regardless, your transcript includes the information I needed to see.

    The problem appears to be that you are uploading all your files, except the index.html file, into the "artwork" folder. This is not what you want to do; your webpage is not set up to look for files there. It expects files like the gallery page, and folders like "artwork2008", to be in the same folder as the index.html page.

    So, after connecting to your server, you should upload the rest of your webpage files and folders to the same location as the index.html file; do not drag them to the "artwork" folder to upload them, or do not open the artwork folder and then start uploading files.

    Please let me know if this makes sense, and if it helps.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • myrrhart Member

    Scott--

    Thank you!

    I have no idea how the other files got into the artwork folder, but I will upload them separately FIRST.

    Do I use "Get" to get this erroneous folder off my site?

    --Trudy

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi Trudy,

    "Get" would download the entire folder to your Macintosh. So you only want to do that if you want to have a backup of the folder, just in case, before deleting it from the server.

    To remove the folder from the server, you would select it in Fetch, then go to the Remote menu, and choose "Delete Directory or File". But deleting files and folders on the server is not undoable (FTP servers don't have the equivalent of the Mac Trash can), so you should make sure there is nothing you need in that folder before deleting it.

    My advice would be to first make sure your website is up and running properly before you delete the unnecessary folder. However, you may discover that you do not have enough space in your account on the server to have two copies of your website there; in that case, you may have no choice but to delete the erroneous folder first.

    Please let me know if you have further questions.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • myrrhart Member

    Scott--

    Yes! the web site loads!

    One final thing - you were going to tell me how to get Fetch to remember my current settings.

    Thanks so much!

    --Trudy Myrrh

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi Trudy,

    I'm glad to hear the website is working now!

    To have Fetch 4.0.3 automatically start filled out with the information for your new server, you need to do two things - first, create a shortcut (like a bookmark in a web browser) for your server, and then second, set that shortcut as your "default shortcut."

    Here are step by step instructions:

    * Fill out the New Connection dialog with the information for your new server.
    * Check the "Add to Keychain" checkbox beneath the password field.
    * Click OK.
    * After Fetch connects successfully, go to the Customize menu, and choose New Shortcut.
    * A new window appears. Change the text in the "Name" field if you think a different name would help you more easily identify this shortcut later on. Do not change any of the other information.
    * Click OK.
    * Go to the Fetch menu, and choose Preferences.
    * Click the General tab.
    * Click the "Default Shortcut" pop-up menu, and choose the name of the shortcut you just created.
    * Click OK.

    The next time you open Fetch or tell Fetch to open a New Connection, Fetch will automatically fill out the New Connection dialog with the information for your new server.

    Please let us know if you have any further questions.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • myrrhart Member

    Scott--

    Thanks again for all your help. I think this case is closed!

    --Trudy

    Posted 5 years ago #

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