Fetch Softworks

Non-English characters (12 posts)

• Started 19 years ago by guest
• Latest reply 19 years ago from Jim Matthews

• guest Registered Member

  With Fetch 4.0.3, I cannot put files with names that include the Swedish characters ä, ö, å. The error message is that the "syntax" is wrong.
  This problem did not arise with Fetch 3 (same computer, system, FTP server, etc.)
  Is there a solution to this problem?

  Al Burke
  E-mail: editor@nnn.se

  Posted 19 years ago #

• Jim Matthews Administrator

  I would check to see whether the "Translate ISO characters" checkbox in the Misc. section of Preferences has a different setting in Fetch 4.0.3 than it does in 3.0.3.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 19 years ago #

• guest Registered Member

  Jim,

  Thanks for the tip, but it does not seem to apply. The only options for "Translate ISO Characters" in both versions are ON and OFF.
  The box is marked ON in both versions.

  Al Burke

  Posted 19 years ago #

• Jim Matthews Administrator

  Could you choose "Fetch Transcript" from the Window menu and post the contents after you get the error in Fetch 4.0.3, and after you successfully upload the same file in Fetch 3.0.3?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 19 years ago #

• guest Registered Member

  Jim,

  Here is the transcript for the most recent session, in which the file name "Förlagsbrevet" was rejected for "incorrect syntax".

  TYPE I
  200 Type set to I.
  PASV
  227 Entering Passive Mode (212,214,136,29,9,153).
  STOR Fo&#fffd;rlagsbrevet
  550 Fo&#fffd;rlagsbrevet: The filename, directory name, or volume label syntax is incorrect.
  ftp_store_setup: -30000 (state == RPUT_SETTING_UP)
  ABOR
  225 ABOR command successful.
  PWD
  257 "/clients/nnn.se/xspab/Backup" is current directory.

  Al

  Posted 19 years ago #

• Jim Matthews Administrator

  Could you also post the transcript from Fetch 3.0.3, uploading the same file?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 19 years ago #

• guest Registered Member

  Jim,

  Here is the transcript for the (successful) session with Fetch 3.0.1.

  226 Transfer complete.
  TYPE L 8
  200 Type set to L.
  PORT 217,208,183,84,241,126
  200 PORT command successful.
  STOR F%9arlagsbrevet
  150 Opening BINARY mode data connection for F%9arlagsbrevet.
  Upload complete at 2004-08-25 09.39.29
  226 Transfer complete.
  NOOP
  200 NOOP command successful.

  Al Burke

  Posted 19 years ago #

• Jim Matthews Administrator

  It looks like Fetch 3.0.3 has the "Encode file and folder names" option checked in the Upload section of Preferences. Does it work if you check that option in 4.0.3?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 19 years ago #

• guest Registered Member

  Jim,

  That option has been ON the whole time. So the answer is, no, it does not help.

  Al Burke

  Posted 19 years ago #

• Jim Matthews Administrator

  I'm very puzzled. When I turn on "Translate ISO Characters" and "Encode and decode file and folder names" in Fetch 4.0.3, and upload a file named Förlagsbrevet, I get the same transcript you are showing from Fetch 3.0.1:

  STOR F%9arlagsbrevet
  150 Opening BINARY mode data connection for 'F%9arlagsbrevet'.
  226 Transfer complete.

  The special character is encoded as %9a.

  Could you double-check that "Encode and decode file and folder names" is checked in the Upload section of Preferences?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 19 years ago #

• guest Registered Member

  Hello, there!

  Yes, it is (and has been) checked ON.

  Al Burke

  Posted 19 years ago #

• Jim Matthews Administrator

  I don't know how to explain why you are seeing different behavior. Do you have Timbuktu? If you do I could use that to look at the problem remotely. Please send email to bugs @ fetchsoftworks.com if you'd like to pursue that option.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 19 years ago #