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now i can't remove (2 posts)

  • Started 5 years ago by lulumars
  • Latest reply 5 years ago from Scott McGuire
  • lulumars Member

    I now am unable to remove a file. I take it off by deleting it from fetch but it still shows on my site. Any suggestions?

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi,

    I assume that Fetch did not give you an error when you deleted the file.

    You can verify that it has in fact been deleted by connecting to the server in Fetch, going to the folder on the server that contains the file, going to the View menu, and choosing Refresh. (This forces Fetch to ask the server to list the contents of the folder again).

    If the file reappears when you refresh the file list, the server did not do the correct thing when Fetch asked it to delete the file. If the file reappears in the Fetch file list after you deleted it, let us know, and we can investigate further.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

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