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One site very slow (11 posts)

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  • Started 11 years ago by Alison
  • Latest reply 11 years ago from Alison
  • Alison Member

    I'm connecting using Fetch to several FTP sites. I have to connect (ftp) to my own website using a non-standard port. It's a Redhat Linux server, and the nonstandard port is because it's a Mac. (I don't understand this, but never mind) This site is painfully slow, though other sites even on other continents are giving reasonable speed.

    My normal connection is by satellite internet, through a high speed modem/ router. It works like a DSL or cable modem connection, with the router acting as a proxy server. I thought I had something wrong with this setup, so I tried a dialup connection instead. The problem site is still slower than any other by a factor of ten or more.

    Are there any issues with Redhat Linux or non-standard ports? Or can anyone suggest something to try next? The webmaster is baffled too. He gets a good speed when he connects his windows box to that server.

    TIA

    Alison

    Posted 11 years ago #

  • Jim Matthews Administrator

    If this is the only site that you access at a non-standard port, and the other sites perform much better, I'd think that the issue is with the port number. Could you post a transcript from a session with the slow server?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • Alison Member

    Thanks, here's a transcript. I got to the huge speed of 200 Bytes/second during this transfer. That's faster then most.

    System Version = 0x910
    Connecting to www.stablerecordings.com port 351 (2/10/02 15:50:56)
    220 ProFTPD 1.2.4 Server (ProFTPD) [raq2009.uk2net.com]
    ADAT
    500 ADAT not understood.
    USER stable
    331 Password required for stable.
    PASS
    230 User stable logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/users/stable" is current directory.
    MACB ENABLE
    500 MACB not understood.
    CWD /web
    250 CWD command successful.
    PWD
    257 "/web" is current directory.
    PASV
    227 Entering Passive Mode (213,239,46,19,4,232).
    LIST
    150 Opening ASCII mode data connection for file list
    -rw-rw-r-- 1 184 151 2184 Oct 1 09:36 4square.html
    -rw-rw-r-- 1 184 151 3141 Oct 1 09:36 about_stable.html
    -rw-rw-r-- 1 184 151 2784 Oct 1 09:36 about_us.html
    -rw-rw-r-- 1 184 151 2059 Oct 1 09:36 afo.html
    -rw-rw-r-- 1 184 151 2515 Oct 1 09:36 ayr_eagles.html
    -rw-rw-r-- 1 184 151 928 Oct 1 09:36 bottom.html
    -rw-rw-r-- 1 184 151 2505 Oct 1 09:36 cable_king.html
    -rw-rw-r-- 1 184 151 2572 Oct 1 09:36 ciba.html
    -rw-rw-r-- 1 184 151 2167 Oct 1 09:36 ciba_granules.html
    -rw-rw-r-- 1 184 151 2321 Oct 1 09:36 contact_us.html
    -rw-rw-r-- 1 184 151 2095 Oct 1 09:36 flying_high.html
    -rw-rw-r-- 1 184 151 2431 Oct 1 09:36 ice_hockey.html
    -rw-rw-r-- 1 184 151 2139 Oct 1 09:36 ici_ardeer.html
    -rw-rw-r-- 1 99 151 764 Oct 1 09:36 index.html
    -rw-rw-r-- 1 184 151 2161 Oct 1 09:36 interactive.html
    -rw-rw-r-- 1 184 151 2215 Oct 1 09:36 land_and_water.html
    -rw-rw-r-- 1 184 151 4977 Oct 1 09:36 logo.swf
    -rw-rw-r-- 1 184 151 2580 Oct 1 09:36 magnum.html
    drwxrwsr-x 2 184 151 1024 Aug 8 10:44 movies
    -rw-rw-r-- 1 184 151 2099 Oct 1 09:36 multivac.html
    -rw-rw-r-- 1 184 151 17731 Oct 1 09:36 nav.swf
    -rw-rw-r-- 1 184 151 2653 Oct 1 09:36 over_and_out.html
    drwxrwsr-x 2 184 151 1024 Aug 8 10:48 photos
    -rw-rw-r-- 1 184 151 2162 Oct 1 09:36 promotion.html
    -rw-rw-r-- 1 184 151 2118 Oct 1 09:36 retail_video.html
    -rw-rw-r-- 1 184 151 2130 Oct 1 09:36 roche.html
    -rw-rw-r-- 1 184 151 2425 Oct 1 09:36 rugby.html
    -rw-rw-r-- 1 184 151 2640 Oct 1 09:36 sales.html
    -rw-rw-r-- 1 184 151 2175 Oct 1 09:36 sampler_cd.html
    -rw-rw-r-- 1 184 151 2752 Oct 1 09:36 sport.html
    drwxr-xr-x 2 15 151 1024 Oct 1 04:19 stats
    -rw-rw-r-- 1 184 151 2139 Oct 1 09:36 sticky_kids.html
    -rw-rw-r-- 1 184 151 2445 Oct 1 09:36 surf_king.html
    -rw-rw-r-- 1 184 151 2060 Oct 1 09:36 syntelate.html
    -rw-rw-r-- 1 184 151 2435 Oct 1 09:36 teknek.html
    -rw-rw-r-- 1 184 151 1496 Oct 1 09:36 top.html
    -rw-rw-r-- 1 184 151 2282 Oct 1 09:36 training.html
    -rw-rw-r-- 1 184 151 2198 Oct 1 09:36 tv_ads.html
    drwxrwsr-x 2 184 151 1024 Aug 8 10:49 tvscreen
    -rw-rw-r-- 1 184 151 2280 Oct 1 09:36 vista.html
    drwxrwsr-x 2 184 151 1024 Aug 8 10:50 wide_screen
    226 Transfer complete.
    SIZE about_stable.html
    213 3141
    MDTM about_stable.html
    213 20021001093602
    PASV
    227 Entering Passive Mode (213,239,46,19,4,233).
    RETR about_stable.html
    150 Opening ASCII mode data connection for about_stable.html (3141 bytes).
    226 Transfer complete.
    Download completed at 2/10/02 15:53:04 (state == RGET_RETRIEVING)
    QUIT
    221 Goodbye.

    Posted 11 years ago #

  • Alison Member

    Thanks, here's a transcript. I got to the huge speed of 200 Bytes/second during this transfer. That's faster then most.

    System Version = 0x910
    Connecting to www.stablerecordings.com port 351 (2/10/02 15:50:56)
    220 ProFTPD 1.2.4 Server (ProFTPD) [raq2009.uk2net.com]
    ADAT
    500 ADAT not understood.
    USER stable
    331 Password required for stable.
    PASS
    230 User stable logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/users/stable" is current directory.
    MACB ENABLE
    500 MACB not understood.
    CWD /web
    250 CWD command successful.
    PWD
    257 "/web" is current directory.
    PASV
    227 Entering Passive Mode (213,239,46,19,4,232).
    LIST
    150 Opening ASCII mode data connection for file list
    -rw-rw-r-- 1 184 151 2184 Oct 1 09:36 4square.html
    -rw-rw-r-- 1 184 151 3141 Oct 1 09:36 about_stable.html
    -rw-rw-r-- 1 184 151 2784 Oct 1 09:36 about_us.html
    -rw-rw-r-- 1 184 151 2059 Oct 1 09:36 afo.html
    -rw-rw-r-- 1 184 151 2515 Oct 1 09:36 ayr_eagles.html
    -rw-rw-r-- 1 184 151 928 Oct 1 09:36 bottom.html
    -rw-rw-r-- 1 184 151 2505 Oct 1 09:36 cable_king.html
    -rw-rw-r-- 1 184 151 2572 Oct 1 09:36 ciba.html
    -rw-rw-r-- 1 184 151 2167 Oct 1 09:36 ciba_granules.html
    -rw-rw-r-- 1 184 151 2321 Oct 1 09:36 contact_us.html
    -rw-rw-r-- 1 184 151 2095 Oct 1 09:36 flying_high.html
    -rw-rw-r-- 1 184 151 2431 Oct 1 09:36 ice_hockey.html
    -rw-rw-r-- 1 184 151 2139 Oct 1 09:36 ici_ardeer.html
    -rw-rw-r-- 1 99 151 764 Oct 1 09:36 index.html
    -rw-rw-r-- 1 184 151 2161 Oct 1 09:36 interactive.html
    -rw-rw-r-- 1 184 151 2215 Oct 1 09:36 land_and_water.html
    -rw-rw-r-- 1 184 151 4977 Oct 1 09:36 logo.swf
    -rw-rw-r-- 1 184 151 2580 Oct 1 09:36 magnum.html
    drwxrwsr-x 2 184 151 1024 Aug 8 10:44 movies
    -rw-rw-r-- 1 184 151 2099 Oct 1 09:36 multivac.html
    -rw-rw-r-- 1 184 151 17731 Oct 1 09:36 nav.swf
    -rw-rw-r-- 1 184 151 2653 Oct 1 09:36 over_and_out.html
    drwxrwsr-x 2 184 151 1024 Aug 8 10:48 photos
    -rw-rw-r-- 1 184 151 2162 Oct 1 09:36 promotion.html
    -rw-rw-r-- 1 184 151 2118 Oct 1 09:36 retail_video.html
    -rw-rw-r-- 1 184 151 2130 Oct 1 09:36 roche.html
    -rw-rw-r-- 1 184 151 2425 Oct 1 09:36 rugby.html
    -rw-rw-r-- 1 184 151 2640 Oct 1 09:36 sales.html
    -rw-rw-r-- 1 184 151 2175 Oct 1 09:36 sampler_cd.html
    -rw-rw-r-- 1 184 151 2752 Oct 1 09:36 sport.html
    drwxr-xr-x 2 15 151 1024 Oct 1 04:19 stats
    -rw-rw-r-- 1 184 151 2139 Oct 1 09:36 sticky_kids.html
    -rw-rw-r-- 1 184 151 2445 Oct 1 09:36 surf_king.html
    -rw-rw-r-- 1 184 151 2060 Oct 1 09:36 syntelate.html
    -rw-rw-r-- 1 184 151 2435 Oct 1 09:36 teknek.html
    -rw-rw-r-- 1 184 151 1496 Oct 1 09:36 top.html
    -rw-rw-r-- 1 184 151 2282 Oct 1 09:36 training.html
    -rw-rw-r-- 1 184 151 2198 Oct 1 09:36 tv_ads.html
    drwxrwsr-x 2 184 151 1024 Aug 8 10:49 tvscreen
    -rw-rw-r-- 1 184 151 2280 Oct 1 09:36 vista.html
    drwxrwsr-x 2 184 151 1024 Aug 8 10:50 wide_screen
    226 Transfer complete.
    SIZE about_stable.html
    213 3141
    MDTM about_stable.html
    213 20021001093602
    PASV
    227 Entering Passive Mode (213,239,46,19,4,233).
    RETR about_stable.html
    150 Opening ASCII mode data connection for about_stable.html (3141 bytes).
    226 Transfer complete.
    Download completed at 2/10/02 15:53:04 (state == RGET_RETRIEVING)
    QUIT
    221 Goodbye.

    Posted 11 years ago #

  • Jim Matthews Administrator

    Do you have any better luck on a longer file? Satellite links have very high latency -- the amount of time between sending a command and hearing a response -- because of the time it takes the signal to travel 20,000iles into space and back.

    Is there any possibility of connecting at the standard port number?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • Alison Member

    OK, the system seems much faster today, but the slow site is still mush slower thatn everything else.

    Here's a transcript of a session with two sites, slow one first, downloading similar sized files. I've had to blank stuff out of the second one as I'm under NDA. I used it as it's in another continent, it's a place I download from regularly, and it's consistently much faster than my home site.

    I'm told I have to connect via the specified port as I'm on a Mac, and the security software (SafeTP) will reject me from port 21. The port I'm using bypasses that.

    Fetch 4.0.2 System 0x922 Serial FETCHFL003-XN02-627N TR
    Connecting to www.stablerecordings.com port 351 (3/10/02 17:47:49)
    220 ProFTPD 1.2.4 Server (ProFTPD) [raq2009.uk2net.com]
    ADAT
    500 ADAT not understood.
    USER stable
    331 Password required for stable.
    PASS
    230 User stable logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/users/stable" is current directory.
    MACB ENABLE
    500 MACB not understood.
    CWD /web
    250 CWD command successful.
    CWD movies
    250 CWD command successful.
    PWD
    257 "/web/movies" is current directory.
    TYPE I
    200 Type set to I.
    SIZE oo.mov
    213 403006
    MDTM oo.mov
    213 20020808104405
    PASV
    227 Entering Passive Mode (213,239,46,19,6,150).
    RETR oo.mov
    150 Opening BINARY mode data connection for oo.mov (403006 bytes).
    226 Transfer complete.
    Download completed at 3/10/02 17:52:00 (state == RGET_RETRIEVING)
    QUIT
    221 Goodbye.
    Connecting to XX.XX.XX.XX port 21 (3/10/02 17:52:09)
    220 beta Microsoft FTP Service (Version 5.0).
    ADAT
    500 'ADAT This command is checking whether this server supports Kerberos or GSS security, see RFC 2228': command not understood
    USER astevenson
    331 Password required for astevenson.
    PASS
    230-Welcome to XXXXXX, Inc's Beta FTP site.

    230-All participants in the XXXXXX beta program are under strict NDA with

    230-XXXXXX Software, Inc. and can only discuss the beta software features,

    230-suggestions, and/or bugs on this list with XXXXXX employees.
    230 User astevenson logged in.
    SYST
    215 Windows_NT version 5.0
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    SITE DIRSTYLE
    550 Requested action not taken
    PWD
    257 "/" is current directory.
    CWD xxxxxx
    250 CWD command successful.
    PWD
    257 "/xxxxxx" is current directory.
    CWD NEW XXXXXXXX Library
    250 CWD command successful.
    PWD
    257 "/xxxxxx/NEW XXXXXXXX Library" is current directory.
    SIZE Mac XXXXXXXX Libraries.hqx
    213 467215
    MDTM Mac XXXXXXXX Libraries.hqx
    213 20020618130536
    PASV
    227 Entering Passive Mode (XX,XX,XX,XX,8,29).
    RETR Mac XXXXXXXX Libraries.hqx
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Download completed at 3/10/02 17:52:53 (state == RGET_RETRIEVING)
    QUIT
    221 Thank You and Keep Testing!!!

    Posted 11 years ago #

  • Jim Matthews Administrator

    I'm not familiar with SafeTP -- does it run on your Mac, or on the server? There's no reason the server should be able to tell a Mac FTP client from a PC FTP client (this is a corrolary to the joke that on the Internet no one knows you're a dog :)).

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • Alison Member

    It's on the server. It's some sort of security software. I'll talk to the server admin guy and see if he can shed some light on it.

    Alison

    Posted 11 years ago #

  • Alison Member

    More about SafeTP - it has to run on the server and the client. There's no Mac version, so that's why I use a different port.

    Alison

    Posted 11 years ago #

  • Jim Matthews Administrator

    Gotcha. I'm sorry that I don't have any other suggestions to offer; this slowness may just be a problem with contacting that server at the non-standard port.

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • Alison Member

    OK, thanks for looking at it anyway.

    I appreciate it.

    Alison

    Posted 11 years ago #

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