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OPENING .SITX DOCS ON REMOTE SERVER (4 posts)

  • Started 7 years ago by geomanmn
  • Latest reply 7 years ago from Scott McGuire
  • geomanmn Member

    OK, I'm writing copy blocks in Quark. Then compressing them in Stuffit DropStuff and they become .sitx documents. I then PUT them, using Fetch, on the server of the company for whom I'm writing the copy in the folder that bears my name. They go right in, and appear to be fine, but the folks over there can't open any of the files. HELP!!! This copy is due today, and I'm running out of ideas!

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    Usually you cannot open StuffIt (.sitx) files on an FTP server. The company needs to download them from the server and decompress them on their computers.

    If they've got Macintoshes, they can easily get StuffIt Expander if they don't have it already. If they are Windows users, Allume offers a StuffIt Expander for Windows; or, you may want to consider uploading the files as Zip files instead, which is a more common format on Windows. Fetch 5 can automatically zip the files for you on upload, or you can use the Create Archive feature of Mac OS X 10.3 or later to compress files as Zip files.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • geomanmn Member

    They have macs, and I'm quite sure they have and are using Expander. But I e-mailed your reply to them anyway. Using the instructions you gave to another guy about re-downloading Fetch, I did so and have tried another send to them. If that doesn';t work, I'm stymied! Maybe I should re-download Stuffit Deluxe too, and try again. Guess I can always attach the original Quark docs to an e-mail and send them, but I'd rather do it "right".....any other slants/ideas would be welcome. Thanks, Scott!

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    Maybe they have an older StuffIt than you do? If theirs are several versions older than yours, they might not be able to open your StuffIt files because of that. I'd recommend they download the latest version of StuffIt Expander, install it, and try again.

    You should also try downloading one of the files you uploaded, and see if you can open it successfully. If you can't, something may be going wrong with the upload. If that turns out to be the case, let us know and we can investigate further.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

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