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OS10.1.5 - connect fine, but can't upload files (9 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 12 years ago by Sam Lowry
  • Latest reply 12 years ago from Jim Matthews
  • Sam Lowry Member

    I appear to have the problem listed on the homepage, only I don't have Norton Personal Firewall or Internet Security. I am connected through a router, but no firewall. I'm able to upload with WS_FTP on my Win98se machine without a problem. Using Fetch 4.02. If I try to upload a file- the dog keeps on running forever. Nothing else seems to change. How do I figure this out?- Thanks!

    <<· Some users have reported problems uploading files after installing Norton Personal Firewall or Norton Internet Security on Mac OS X: the files were created on the server, but were empty. Users in this situation are advised to remove the "NortonPrivacyControl" folder from the StartupItems folder of the Library folder in their home directory. >>

    Posted 12 years ago #

  • Jim Matthews Administrator

    Could you post the contents of the Fetch Transcript window after you have that problem? Also, could you post the transcript from WS_FTP?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 12 years ago #

  • Jim Matthews Administrator

    Could you post the contents of the Fetch Transcript window after you have that problem? Also, could you post the transcript from WS_FTP?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 12 years ago #

  • dpruett Member

    I need to jump in here because the same symptoms seem to be occurring to me. These happen to me on two separate ISP servers. I am using Mac OS 10.2 and Fetch 4.02. I am running on a braod band connection through a router.

    I am trying to upload a large web page with hundreds of small html files. I have "automatic" set but I have tried it with "raw data" and "text". Looking at the status it always defaults to "text" when in "automatic". The symptom is that the transfer completes, but Fetch does not get a transfer complete message and sits there waiting. I have to abort the transfer. When I do, and look at the directory on the server using "View File List" or looking at the Fetch Transcript the file is on the server with the correct number of bytes. Here is a sample of the transcript. Note that after the last ABORT I tried to switch directories and got into some kind of state where Fetch could not see any directories at all. I disconnected, reconnected and verified that all the files were correctly sent.

    Fetch 4.0.2 System 0x1020 Serial FETCHFL001-CXVQ-ETG5 TR
    Connecting to home.houston.rr.com port 21 (9/3/02 7:57:53 PM)
    220-
    220- Welcome to the Road Runner PHP FTP server!
    220-
    220- Note: (if you see a 10061 or no login prompt below)
    220- DOS "ftp" command is not compatible with firewall
    220- software,routers,or any connection sharing software/hardware.
    220-
    220- Note: (if you see Anonymous access denied below, this means
    220- you typed in ftp://home.xxx.xxx.com , this is wrong, you need
    220- to specify your PHPNAME in the url. For instance if your php
    220- directory is mytwins, try ftp://mytwins@home.xxx.xxx.com.)
    220-
    220 tw2.homecom.com FTP server (BSDI Version 7.00LS) ready.
    ADAT
    500 'ADAT This command is checking whether this server supports Kerberos or GSS security, see RFC 2228': command not understood.
    USER drahpruett
    331 Password required for drahpruett.
    PASS
    230 User drahpruett logged in, access restrictions apply.
    SYST
    215 UNIX Type: L8 Version: BSD-200005
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood.
    PWD
    257 "/" is current directory.
    PASV
    227 Entering Passive Mode (207,211,212,55,238,25)
    LIST
    150 Opening ASCII mode data connection for '/bin/ls'.
    total 218
    -rw-r--r-- 1 drahpruett www 64000 Sep 2 23:35 35thGeorgia.doc
    -rw-r--r-- 1 drahpruett www 32441 Sep 2 23:36 35thGeorgia.html
    -rw-r--r-- 1 drahpruett www 4906 Sep 3 00:22 35thGeorgiaCompanyF.html
    drwxr-xr-x 2 drahpruett www 512 Sep 2 23:17 img
    drwxr-xr-x 2 drahpruett www 512 Sep 2 23:18 pi01
    drwxr-xr-x 2 drahpruett www 512 Sep 3 20:46 ps01
    -rw-r--r-- 1 drahpruett www 5676 Sep 3 20:56 ps01_003.htm
    226 Transfer complete.
    DELE ps01_003.htm
    250 DELE command successful.
    PWD
    257 "/" is current directory.
    PASV
    227 Entering Passive Mode (207,211,212,55,239,5)
    STOR ps01_003.htm
    150 Opening ASCII mode data connection for 'ps01_003.htm'.
    ABOR
    226 Transfer complete.
    225 ABOR command successful.
    CWD img
    250 CWD command successful.
    PWD
    257 "/img" is current directory.
    PASV
    227 Entering Passive Mode (207,211,212,55,241,18)
    LIST
    150 Opening ASCII mode data connection for '/bin/ls'.
    total 16
    -rw-r--r-- 1 drahpruett www 1817 Sep 2 23:17 granite.jpg
    -rw-r--r-- 1 drahpruett www 889 Sep 2 23:17 i_addr.gif
    -rw-r--r-- 1 drahpruett www 971 Sep 2 23:17 i_email.gif
    -rw-r--r-- 1 drahpruett www 900 Sep 2 23:17 i_home.gif
    -rw-r--r-- 1 drahpruett www 893 Sep 2 23:17 i_phone.gif
    -rw-r--r-- 1 drahpruett www 888 Sep 2 23:17 i_photo.gif
    -rw-r--r-- 1 drahpruett www 908 Sep 2 23:17 i_top.gif
    226 Transfer complete.
    CWD /
    250 CWD command successful.
    PWD
    257 "/" is current directory.
    PASV
    227 Entering Passive Mode (207,211,212,55,241,34)
    LIST
    150 Opening ASCII mode data connection for '/bin/ls'.
    total 218
    -rw-r--r-- 1 drahpruett www 64000 Sep 2 23:35 35thGeorgia.doc
    -rw-r--r-- 1 drahpruett www 32441 Sep 2 23:36 35thGeorgia.html
    -rw-r--r-- 1 drahpruett www 4906 Sep 3 00:22 35thGeorgiaCompanyF.html
    drwxr-xr-x 2 drahpruett www 512 Sep 2 23:17 img
    drwxr-xr-x 2 drahpruett www 512 Sep 2 23:18 pi01
    drwxr-xr-x 2 drahpruett www 512 Sep 3 20:46 ps01
    -rw-r--r-- 1 drahpruett www 5676 Sep 3 21:07 ps01_003.htm
    226 Transfer complete.
    PASV
    227 Entering Passive Mode (207,211,212,55,241,86)
    STOR ps01_002.htm
    150 Opening ASCII mode data connection for 'ps01_002.htm'.
    226 Transfer complete.
    Upload complete at 9/3/02 8:01:45 PM
    PASV
    227 Entering Passive Mode (207,211,212,55,241,99)
    STOR ps01_001.htm
    150 Opening ASCII mode data connection for 'ps01_001.htm'.
    226 Transfer complete.
    Upload complete at 9/3/02 8:01:50 PM
    PASV
    227 Entering Passive Mode (207,211,212,55,241,158)
    STOR ps01_004.htm
    150 Opening ASCII mode data connection for 'ps01_004.htm'.
    226 Transfer complete.
    Upload complete at 9/3/02 8:02:08 PM
    PASV
    227 Entering Passive Mode (207,211,212,55,241,208)
    STOR ps01_005.htm
    150 Opening ASCII mode data connection for 'ps01_005.htm'.
    226 Transfer complete.
    Upload complete at 9/3/02 8:02:22 PM
    PASV
    227 Entering Passive Mode (207,211,212,55,241,238)
    STOR ps01_006.htm
    150 Opening ASCII mode data connection for 'ps01_006.htm'.
    226 Transfer complete.
    Upload complete at 9/3/02 8:02:29 PM
    PASV
    227 Entering Passive Mode (207,211,212,55,242,6)
    STOR ps01_007.htm
    150 Opening ASCII mode data connection for 'ps01_007.htm'.
    226 Transfer complete.
    Upload complete at 9/3/02 8:02:33 PM
    PASV
    227 Entering Passive Mode (207,211,212,55,242,37)
    STOR ps01_008.htm
    150 Opening ASCII mode data connection for 'ps01_008.htm'.
    226 Transfer complete.
    Upload complete at 9/3/02 8:02:40 PM
    PASV
    227 Entering Passive Mode (207,211,212,55,242,50)
    STOR ps01_009.htm
    150 Opening ASCII mode data connection for 'ps01_009.htm'.
    ABOR
    226 Transfer complete.
    CWD img
    225 ABOR command successful.
    TYPE I
    250 CWD command successful.
    ftp_retrieve: -30000 (state == GET_RETRIEVING)
    CWD img
    200 Type set to I.
    PWD
    550 img: No such file or directory.
    TYPE A
    257 "/img" is current directory.
    ftp_list: -30000 (state == GETTING_LIST)
    CWD /
    200 Type set to A.
    PWD
    250 CWD command successful.
    TYPE A
    257 "/" is current directory.
    ftp_list: -30000 (state == GETTING_LIST)
    CWD /
    200 Type set to A.
    PWD
    250 CWD command successful.
    TYPE A
    257 "/" is current directory.
    ftp_list: -30000 (state == GETTING_LIST)
    QUIT
    200 Type set to A.
    Connecting to home.houston.rr.com port 21 (9/3/02 8:07:23 PM)
    220-
    220- Welcome to the Road Runner PHP FTP server!
    220-
    220- Note: (if you see a 10061 or no login prompt below)
    220- DOS "ftp" command is not compatible with firewall
    220- software,routers,or any connection sharing software/hardware.
    220-
    220- Note: (if you see Anonymous access denied below, this means
    220- you typed in ftp://home.xxx.xxx.com , this is wrong, you need
    220- to specify your PHPNAME in the url. For instance if your php
    220- directory is mytwins, try ftp://mytwins@home.xxx.xxx.com.)
    220-
    220 tw2.homecom.com FTP server (BSDI Version 7.00LS) ready.
    ADAT
    500 'ADAT This command is checking whether this server supports Kerberos or GSS security, see RFC 2228': command not understood.
    USER drahpruett
    331 Password required for drahpruett.
    PASS
    230 User drahpruett logged in, access restrictions apply.
    SYST
    215 UNIX Type: L8 Version: BSD-200005
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood.
    PWD
    257 "/" is current directory.
    PASV
    227 Entering Passive Mode (207,211,212,55,245,177)
    LIST
    150 Opening ASCII mode data connection for '/bin/ls'.
    total 288
    -rw-r--r-- 1 drahpruett www 64000 Sep 2 23:35 35thGeorgia.doc
    -rw-r--r-- 1 drahpruett www 32441 Sep 2 23:36 35thGeorgia.html
    -rw-r--r-- 1 drahpruett www 4906 Sep 3 00:22 35thGeorgiaCompanyF.html
    drwxr-xr-x 2 drahpruett www 512 Sep 2 23:17 img
    drwxr-xr-x 2 drahpruett www 512 Sep 2 23:18 pi01
    drwxr-xr-x 2 drahpruett www 512 Sep 3 20:46 ps01
    -rw-r--r-- 1 drahpruett www 4229 Sep 3 21:08 ps01_001.htm
    -rw-r--r-- 1 drahpruett www 4227 Sep 3 21:08 ps01_002.htm
    -rw-r--r-- 1 drahpruett www 5676 Sep 3 21:07 ps01_003.htm
    -rw-r--r-- 1 drahpruett www 5297 Sep 3 21:09 ps01_004.htm
    -rw-r--r-- 1 drahpruett www 3708 Sep 3 21:09 ps01_005.htm
    -rw-r--r-- 1 drahpruett www 3713 Sep 3 21:09 ps01_006.htm
    -rw-r--r-- 1 drahpruett www 3895 Sep 3 21:09 ps01_007.htm
    -rw-r--r-- 1 drahpruett www 3892 Sep 3 21:09 ps01_008.htm
    -rw-r--r-- 1 drahpruett www 3047 Sep 3 21:12 ps01_009.htm
    226 Transfer complete.
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    QUIT
    221 Goodbye.

    Posted 12 years ago #

  • Jim Matthews Administrator

    dpruett: Your problem sounds different in that some of your transfers are working. Intermittent failures like that are hard to troubleshoot, since the source of the problem is something that comes and goes. One workaround is to use the Mirror Folder command to upload folders of files. If a transfer stops with an error running the mirror operation again lets you pick up where you left off.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 12 years ago #

  • dpruett Member

    I will try what you suggest; however, the error is not intermittent. The upload fails on the same files every time.

    Posted 12 years ago #

  • dpruett Member

    I tried what you suggested. The transfer stops at the same file it stops in with just a transfer directory and contents command and then continues. It looks like it will stop at many of the files. FYI, the information in the right hand portion of the Fetch window is the following for the first file it has problems with:

    Status
    Putting file ...

    file
    ps01_003.htm
    Text file
    5,817 bytes

    Transfer
    5,835 bytes

    Note that the file sixe is 5676 bytes

    Posted 12 years ago #

  • Jim Matthews Administrator

    You might try uploading the files in question to the incoming directory of ftp.fetchsoftworks.com; leave the User ID and Password fields blank when you connect and ignore the "Permission denied" message when you enter the incoming directory.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 12 years ago #

  • Jim Matthews Administrator

    p.s. the change in file size is due to the conversion of line endings.

    Posted 12 years ago #

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