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OSX (8 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 12 years ago by jduarte
  • Latest reply 12 years ago from Jim Matthews
  • jduarte Member

    I purchased a copy of fetch 4.0 & it worked great in OS9 (This copy of Fetch is version 4.0, released May 1, 2001). Now that I run under X, I am having trouble opening the application. I get the following error: The application “Fetch 4.0” could not be launched because of a shared library error: “”<fatcarbon 1.3?<fatcarbon 1.3><><>”.

    I purchased the copy in Aug 2001, do I need to upgrade?

    Posted 12 years ago #

  • Jim Matthews Administrator

    Yes, Mac OS X 10.1 broke Fetch 4.0 so you need Fetch 4.0.1. You can download it from http://fetchsoftworks.com. It's a free upgrade from 4.0 -- the same serial number works on both.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 12 years ago #

  • kmrabie Member

    i have the same problem. how can i get a serial number for my site liscenced copy?

    Posted 12 years ago #

  • Jim Matthews Administrator

    Fetch 4.0.1 should automatically pick up the serial number from 4.0. If it doesn't you should be able to get the serial number by running 4.0 in Classic (select Fetch 4.0, choose Get Info..., check the run in Classic box) and choosing "About Fetch" from the Apple menu.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 12 years ago #

  • kmrabie Member

    i got 4.0 to run properly in the classic environment, but the serial number doesn't work for 4.0.1 (i have a copy liscenced to a university). even so, the demo of 4.0.1 will connect to the server, but will never get my file list.
    any suggestions for either problem?

    Posted 12 years ago #

  • Jim Matthews Administrator

    The serial number should work -- make sure you enter the same name as shown in the About Fetch box for 4.0.

    I would recommend unchecking the "Use Internet Config" box in the General section of Preferences and checking the "Use passive mode transfers (PASV)" box in the Firewall section of Preferences.

    Jim Matthews
    Fetch Softworks

    Posted 12 years ago #

  • kmrabie Member

    i got 4.0.1 to work properly, but my serial number just doesn't work. any more suggestions?
    thanks.

    Posted 12 years ago #

  • Jim Matthews Administrator

    Email your order number or serial number to serial@fetchsoftworks.com and I'll look up the correct name and number.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 12 years ago #

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