Fetch Softworks

Password error (14 posts)

• Started 17 years ago by philip
• Latest reply 17 years ago from Scott McGuire

• philip Member

  Fetch informs me that my password (to login to my server) is wrong. This seems weird to me since I can still login on my internetserver through internet (to check my account etc). I called 'telenet' (my internet provider) and they told me that I was using the right codes etc to do the upload.
  Anyone?

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi,

  Is Fetch filling out the password for you automatically (from the keychain), or are you typing it in manually?

  If Fetch is filling it in automatically, try typing the password in manually and see if that works. If it does, let us know and we'll tell you how to fix the keychain.

  If typing it in manually doesn't work, please do the following: after you try to connect and you get the error message, choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• philip Member

  Here it is. Btw, I thought it was a problem with my internet provider, so I tried uploading on a different account, thus using other codes. But still the same problem

  Fetch 5.2 (5C121) PowerPC running on Mac OS X 10.4.8 (8L127) PowerPC Dutch
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH5X001-H6JA-RQXJ T
  Connecting to user.telenet.be port 21 (Mac OS X firewall is off) (31-01-2007 17:16:40)
  Connecting to users.telenet.be port 21 (Mac OS X firewall is off) (31-01-2007 17:16:54)
  Connected to 195.130.132.85 port 21 (31-01-2007 17:16:54)
  220 Telenet-ops FTP Server
  USER a177591
  331 Password required for a177591.
  PASS
  530 Login incorrect.
  Update check skipped at 31-01-2007 17:17 (next check after 01-02-2007 07:33)

  Greetings

  Philip

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi Phillip,

  Thanks for the transcript. I don't see anything unusual going on.

  Would it be possible to post a transcript from one of the Macs where you can log in with the same username and password successfully?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• philip Member

  I uploaded with this very same mac. But I will try it on another persons mac asap

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi Phillip,

  I apologize, I misremembered your message and thought you'd said you'd tried it on another Mac, but I see you didn't.

  But you were able to log in through a web browser, is that correct?

  Have you been able to use Fetch with this server successfully on this Macintosh before?

  Thanks,

  Scott McGuire
  Fetch Softworks

  [This message has been edited by ScottMcGuire (edited 02-01-2007).]

  Posted 17 years ago #

• philip Member

  yes and yes

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi Phillip,

  Did the problem start when you upgraded to Fetch 5.2?

  Try downloading Fetch 5.0.5 from our website and seeing if you have the same problem with it. You can download it with this link:

  http://fetchsoftworks.com/mdownload.php?filename=Fetch_5.0.5.dmg

  You can keep both Fetch 5.0.5 and 5.2 on the same machine safely; just don't replace your copy of 5.2 by copy 5.0.5 to the Applications folder (copy it some place else).

  Thanks,

  Scott McGuire
  Fetch Softworks

  [This message has been edited by ScottMcGuire (edited 02-01-2007).]

  Posted 17 years ago #

• philip Member

  yes it did occur before. But I still uploaded the lower version and to try what you sayd and it didn't work. the same problem occurs.

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi Phillip,

  This is starting to sound like it may be a server problem.

  This may sound odd, but try this:

  Enter 195.130.132.86 into the hostname field, and then your username and password, and try connecting.

  Then try entering 195.130.132.85 into the hostname field (note that the last digit is different), and then your username and passowrd, and try connecting.

  Do either of those work?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• philip Member

  no

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi Phillip,

  I would try another FTP client, such as Interarchy, or Mac OS X's command-line client (open Terminal, and type ftp name-of-your-server), and see if you can connect successfully with one of them.

  If you cannot, then it is a server problem, and you should contact your Internet provider again.

  If they work when Fetch doesn't, please let us know.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• philip Member

  they don't work.
  Thank you for your assistence. I will contact my provider again.

  Greetings

  Philip

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi Phillip,

  Okay, then it is almost certainly a problem on the server.

  Good luck, and please let us know if we can be of further assistance.

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #