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password issues, not safe to send (10 posts)

Started 15 years ago by Hollysfetch
Latest reply 15 years ago from Scott McGuire

Hollysfetch Member

Update: I switched to the sftp and I was able to upload my files, however, my images don't appear. there's the placemarker, but there's only empty boxes with a little blue questions mark. I uploaded and reuploaded and still no change. Any ideas?

Hi, I've been using Fetch for a long time now and found it very easy...until today. For some reason when I go to log on I get this message.
"If you do not disconnect, your password will be sent over the network in the clear,"

I've read some other posts and was able to log onto your ftp.fetchworks.com fine.
I am unable to log onto either of my server accounts. I get the same message.
I upgraded to the newest version 5.3 and this seems to have happened between that and a system reboot. I'm on a Mac G5.
h

[This message has been edited by Hollysfetch (edited 02-23-2009).]

Posted 15 years ago #
Scott McGuire Administrator

Hi,

First, Fetch will always display the warning "If you do not disconnect, your password will be sent over the network in the clear," when connecting to a server using plain FTP. Plain FTP does not encrypt passwords.

If you plan to continue using FTP, you can turn off this warning by unchecking the "Warn before sending password insecurely" checkbox in the Security pane of the Fetch Preferences.

However, if your server supports a more secure connection that does encrypt passwords - such as SFTP or FTP with TLS/SSL (FTPS) - it's better to use the secure connection. And it sounds like your server does support SFTP, so that's good.

The warning is more useful if you normally use a secure connection, and want to be warned when you accidentally use a less secure one.

In regards to the images not appearing on your webpage, if you send us a link to the webpage, we'll take a look and see if we have any suggestions.

Thanks,

Scott McGuire
Fetch Softworks

Posted 15 years ago #
Hollysfetch Member

Hi and sorry for taking so long.

Here's the page I'm having trouble with.
http://www.sandiego-scbwi.org/scbwiillustrators.htm

The other images were placed awhile ago and I had no problems. I just can't upload any images now.
Where in fetch 4 is the option to use a secured FTP, I used 4 for a long time and never had the warning come and tell me I was sending unencrypted files.

Holly

Posted 15 years ago #
Scott McGuire Administrator

Hi Holly,

Fetch 4 doesn't have any secure FTP options - adding secure FTP was one of the big improvements in Fetch 5. So if you want to use secure FTP (and we recommend that you do), you'll need to use Fetch 5.

I took a look at your webpage and I don't see anything wrong with the webpage itself, so I think the problem must be that the images are not in the correct location on the server.

When you connect to the server, and look at the file list, do you see "ducks in reeds.jpg" in the same list as "DJLM cover.jpg"? That is, can you see both without opening a different folder?

Or are all your new images inside a folder?

Thanks,

Scott McGuire
Fetch Softworks

Posted 15 years ago #
Hollysfetch Member

Hi and thanks for the reply.

The images are in the same area as all the other images on the site. I even tried changing the names, creating a whole new image and using it, using an image I've posted on other sites and nothing shows up.
Then I tried using an image that I had on the same page in a different space, and that is already located on the FTP site and that came up. So, I'm having a problem with images that are uploaded now, but not a month ago.

I have tried both 4 and 5 and neither work for images. I'm going to try using uploading to a site that I created in Rapidweaver which has I've used it's FTP with and see if anything shows there.

I did have to have my computer rebooted with some older versions after I downloaded the new version of Quicktime and it freaked out my finder. Seems after that, the FTP stopped working correctly.

Any thoughts are sooo appreciated!

Holly

Posted 15 years ago #
Scott McGuire Administrator

Hi Holly,

Could you please do the following? This will give me more information about how things are organized and stored on your server, and may help me figure out what's going on.

* Quit Fetch.
* Open Fetch 5.
* Connect to your server.
* Go to the folder containing your images.
* Go the View menu, and choose Refresh.
* Go to the Window menu, and choose Fetch Transcript.
* Copy the entire contents of the transcript window, and paste them into a reply to this message.

Thanks,

Scott McGuire
Fetch Softworks

Posted 15 years ago #
Hollysfetch Member

Hi Scott, I'm embarrassed to say my images Here's the info you requested.
Fetch 5.3 (5D161) PowerPC running on Mac StuffIt Engine 0x820, StuffIt SDK Version Partial serial FETCH5X001-GP6R-G3MR T
Connecting to sandiego-scbwi@sandiego-scbwi.org SSH2_FXP_INIT 3
SSH2_FXP_REALPATH 1, .
/home/sandiego-scbwi
SSH2_FXP_STAT 2, /home/sandiego-scbwi
SSH2_FXP_OPENDIR 3, /home/sandiego-scbwi
SSH2_FXP_READDIR 4
drwxr-x--x 6 sandiego-scbwi sandiego-scbwigrp drwxr-xr-x 1117 root root 40960 Mar drwxr-xr-x 2 sandiego-scbwi sandiego-scbwigrp lrwxrwxrwx 1 sandiego-scbwi sandiego-scbwigrp -rw------- 1 sandiego-scbwi sandiego-scbwigrp drwxrwxr-x 2 sandiego-scbwi sandiego-scbwigrp -rw------- 1 sandiego-scbwi sandiego-scbwigrp lrwxrwxrwx 1 root root drwx------ 2 sandiego-scbwi sandiego-scbwigrp -rw-r--r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp drwxrwxr-x 4 sandiego-scbwi sandiego-scbwigrp SSH2_FXP_READDIR 5
SSH2_FXP_CLOSE 6
SSH2_FX_OK 6
SSH2_FXP_REALPATH 7, /home/sandiego-scbwi/www
SSH2_FXP_STAT 8, /home/www/sandiego-scbwi
SSH2_FXP_OPENDIR 9, /home/www/sandiego-scbwi
drwxrws--x 17 sandiego-scbwi sandiego-scbwigrp drwxr-xr-x 530 root root 24576 Mar drwxrwsr-x 2 sandiego-scbwi sandiego-scbwigrp drwxrwsr-x 2 sandiego-scbwi sandiego-scbwigrp drwxrwsr-x 2 sandiego-scbwi sandiego-scbwigrp drwxr-x--x 2 sandiego-scbwi sandiego-scbwigrp drwxr-x--x 2 sandiego-scbwi sandiego-scbwigrp drwxrwsr-x 2 sandiego-scbwi sandiego-scbwigrp drwxrwsr-x 2 sandiego-scbwi sandiego-scbwigrp drwxrwsr-x 2 sandiego-scbwi sandiego-scbwigrp drwxr-sr-x 3 sandiego-scbwi sandiego-scbwigrp drwxrwsr-x 9 sandiego-scbwi sandiego-scbwigrp drwxr-sr-x 2 sandiego-scbwi sandiego-scbwigrp drwxrwsr-x 2 sandiego-scbwi sandiego-scbwigrp lrwxrwxrwx 1 sandiego-scbwi sandiego-scbwigrp drwxr-x--x 3 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp lrwxrwxrwx 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp drwxrwsr-x 3 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp SSH2_FXP_READDIR 11
-rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp drwxr-s--- 2 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-r----- 1 sandiego-scbwi sandiego-scbwigrp -rw-r----- 1 sandiego-scbwi sandiego-scbwigrp -rw-r----- 1 sandiego-scbwi sandiego-scbwigrp -rw-r----- 1 sandiego-scbwi sandiego-scbwigrp -rw-r----- 1 sandiego-scbwi sandiego-scbwigrp -rw-r----- 1 sandiego-scbwi sandiego-scbwigrp -rw-r----- 1 sandiego-scbwi sandiego-scbwigrp -rw-r----- 1 sandiego-scbwi sandiego-scbwigrp -rw-r----- 1 sandiego-scbwi sandiego-scbwigrp -rw-r----- 1 sandiego-scbwi sandiego-scbwigrp -rw-r----- 1 sandiego-scbwi sandiego-scbwigrp -rw-r----- 1 sandiego-scbwi sandiego-scbwigrp -rw-r----- 1 sandiego-scbwi sandiego-scbwigrp SSH2_FXP_READDIR 12
SSH2_FXP_CLOSE 13
SSH2_FX_OK 13
SSH2_FXP_REALPATH 14, /home/www/sandiego-scbwi
SSH2_FXP_STAT 15, /home/www/sandiego-scbwi
SSH2_FXP_OPENDIR 16, /home/www/sandiego-scbwi
drwxrws--x 17 sandiego-scbwi sandiego-scbwigrp drwxr-xr-x 530 root root 24576 Mar drwxrwsr-x 2 sandiego-scbwi sandiego-scbwigrp drwxrwsr-x 2 sandiego-scbwi sandiego-scbwigrp drwxrwsr-x 2 sandiego-scbwi sandiego-scbwigrp drwxr-x--x 2 sandiego-scbwi sandiego-scbwigrp drwxr-x--x 2 sandiego-scbwi sandiego-scbwigrp drwxrwsr-x 2 sandiego-scbwi sandiego-scbwigrp drwxrwsr-x 2 sandiego-scbwi sandiego-scbwigrp drwxrwsr-x 2 sandiego-scbwi sandiego-scbwigrp drwxr-sr-x 3 sandiego-scbwi sandiego-scbwigrp drwxrwsr-x 9 sandiego-scbwi sandiego-scbwigrp drwxr-sr-x 2 sandiego-scbwi sandiego-scbwigrp drwxrwsr-x 2 sandiego-scbwi sandiego-scbwigrp lrwxrwxrwx 1 sandiego-scbwi sandiego-scbwigrp drwxr-x--x 3 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp lrwxrwxrwx 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp drwxrwsr-x 3 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp SSH2_FXP_READDIR 18
-rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp drwxr-s--- 2 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp -rw-r----- 1 sandiego-scbwi sandiego-scbwigrp -rw-r----- 1 sandiego-scbwi sandiego-scbwigrp -rw-r----- 1 sandiego-scbwi sandiego-scbwigrp -rw-r----- 1 sandiego-scbwi sandiego-scbwigrp -rw-r----- 1 sandiego-scbwi sandiego-scbwigrp -rw-r----- 1 sandiego-scbwi sandiego-scbwigrp -rw-r----- 1 sandiego-scbwi sandiego-scbwigrp -rw-r----- 1 sandiego-scbwi sandiego-scbwigrp -rw-r----- 1 sandiego-scbwi sandiego-scbwigrp -rw-r----- 1 sandiego-scbwi sandiego-scbwigrp -rw-r----- 1 sandiego-scbwi sandiego-scbwigrp -rw-r----- 1 sandiego-scbwi sandiego-scbwigrp -rw-r----- 1 sandiego-scbwi sandiego-scbwigrp SSH2_FXP_READDIR 19
SSH2_FXP_CLOSE 20
SSH2_FX_OK 20 aren't in a special folder.
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Posted 15 years ago #
Scott McGuire Administrator

Hi Holly,

Thanks for the transcript.

Just to clarify, actually, I was not suggesting that you put your images in a special folder. In fact, it's not necessary if you don't want them to be in a folder.

The reason I asked is because often when people have problems with their images not appearing, the problem is that they have put them inside a folder, but the links on the webpage are not set to look for the images in a folder. So the links don't work.

So whether you put them in a folder or not is totally up to you; it's just that you need to make sure the links are set up to look inside a folder, or not, depending on whether the images are inside a folder, or not.

However, that doesn't appear to be the problem here. Looking at the transcript, I think this may be a problem of permission settings on the files. I see that the newly uploaded images have different permission settings than the rest of the files on the server. I'm not sure why this is happening - it's probably something the server is doing, not you - but I think it's preventing the images from being viewed on the web.

We can confirm this hypothesis if you try the following:

* Connect to your server.
* In the Fetch window, select one of the image files that is appearing as a blank box on your website.
* Click the Get Info button in the toolbar.
* Click the triangle next to the "Ownership and Permissions" to display the permissions pane of the info window.
* Make sure the "Read" checkboxes under "Group" and "Others" are both checked (I think you'll find they are unchecked).
* Click the Apply button in the info window.
* Go to your website's page in Safari.
* Go to the View menu and choose Reload Page.

Is the image displayed on the webpage now? Let me know, and then we can discuss how to proceed based on the results.

Thanks,

Scott McGuire
Fetch Softworks

Posted 15 years ago #
Hollysfetch Member

Mr. McGuire, YOU are my HERO!

I did reset the permissions and images started to show up!
Don't know why this is the case, and if I have to change them every time...it's better than a blank box.

So, you think my server is doing this? I still have to try my Rapidweaver sites, they're on a different server.

Thanks for sticking with me to get a solution. I so appreciate your time!

Holly

Posted 15 years ago #
Scott McGuire Administrator

Hi Holly,

You're very welcome. I'm glad to hear it sounds like we found the cause of the problem.

You can set permissions on a bunch of files at once by selecting them all, and then doing Get Info. Any changes you make will be applied to all the files then. Sorry, I probably should have mentioned that before.

Yes, this is a server issue. Fetch doesn't set the permissions when it uploads files; so the files will get whatever the server's default permissions settings are. It's kind of odd for a web server to be setting the permissions like yours is, since they are not settings that work well with websites, as we've seen.

So you should contact the folks who run the server and ask them to look into the default permissions files get after they're uploaded using FTP. If they try to tell you it's Fetch's fault, tell them you spoke to us and we said that Fetch does not attempt to set the permissions at all on upload; the files get the server's default.

If you have any questions after talking to them - or any other questions - please let us know.

Thanks,

Scott McGuire
Fetch Softworks

[This message has been edited by ScottMcGuire (edited 03-04-2009).]

Posted 15 years ago #

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password issues, not safe to send (10 posts)

Hollysfetch Member

Scott McGuire Administrator

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Hollysfetch Member

Scott McGuire Administrator

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