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password issues, not safe to send (10 posts)

  • Started 5 years ago by Hollysfetch
  • Latest reply 5 years ago from Scott McGuire
  • Hollysfetch Member

    Update: I switched to the sftp and I was able to upload my files, however, my images don't appear. there's the placemarker, but there's only empty boxes with a little blue questions mark. I uploaded and reuploaded and still no change. Any ideas?

    Hi, I've been using Fetch for a long time now and found it very easy...until today. For some reason when I go to log on I get this message.
    "If you do not disconnect, your password will be sent over the network in the clear,"

    I've read some other posts and was able to log onto your ftp.fetchworks.com fine.
    I am unable to log onto either of my server accounts. I get the same message.
    I upgraded to the newest version 5.3 and this seems to have happened between that and a system reboot. I'm on a Mac G5.
    h

    [This message has been edited by Hollysfetch (edited 02-23-2009).]

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi,

    First, Fetch will always display the warning "If you do not disconnect, your password will be sent over the network in the clear," when connecting to a server using plain FTP. Plain FTP does not encrypt passwords.

    If you plan to continue using FTP, you can turn off this warning by unchecking the "Warn before sending password insecurely" checkbox in the Security pane of the Fetch Preferences.

    However, if your server supports a more secure connection that does encrypt passwords - such as SFTP or FTP with TLS/SSL (FTPS) - it's better to use the secure connection. And it sounds like your server does support SFTP, so that's good.

    The warning is more useful if you normally use a secure connection, and want to be warned when you accidentally use a less secure one.

    In regards to the images not appearing on your webpage, if you send us a link to the webpage, we'll take a look and see if we have any suggestions.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • Hollysfetch Member

    Hi and sorry for taking so long.

    Here's the page I'm having trouble with.
    http://www.sandiego-scbwi.org/scbwiillustrators.htm

    The other images were placed awhile ago and I had no problems. I just can't upload any images now.
    Where in fetch 4 is the option to use a secured FTP, I used 4 for a long time and never had the warning come and tell me I was sending unencrypted files.

    Holly

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi Holly,

    Fetch 4 doesn't have any secure FTP options - adding secure FTP was one of the big improvements in Fetch 5. So if you want to use secure FTP (and we recommend that you do), you'll need to use Fetch 5.

    I took a look at your webpage and I don't see anything wrong with the webpage itself, so I think the problem must be that the images are not in the correct location on the server.

    When you connect to the server, and look at the file list, do you see "ducks in reeds.jpg" in the same list as "DJLM cover.jpg"? That is, can you see both without opening a different folder?

    Or are all your new images inside a folder?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • Hollysfetch Member

    Hi and thanks for the reply.

    The images are in the same area as all the other images on the site. I even tried changing the names, creating a whole new image and using it, using an image I've posted on other sites and nothing shows up.
    Then I tried using an image that I had on the same page in a different space, and that is already located on the FTP site and that came up. So, I'm having a problem with images that are uploaded now, but not a month ago.

    I have tried both 4 and 5 and neither work for images. I'm going to try using uploading to a site that I created in Rapidweaver which has I've used it's FTP with and see if anything shows there.

    I did have to have my computer rebooted with some older versions after I downloaded the new version of Quicktime and it freaked out my finder. Seems after that, the FTP stopped working correctly.

    Any thoughts are sooo appreciated!

    Holly

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi Holly,

    Could you please do the following? This will give me more information about how things are organized and stored on your server, and may help me figure out what's going on.

    * Quit Fetch.
    * Open Fetch 5.
    * Connect to your server.
    * Go to the folder containing your images.
    * Go the View menu, and choose Refresh.
    * Go to the Window menu, and choose Fetch Transcript.
    * Copy the entire contents of the transcript window, and paste them into a reply to this message.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • Hollysfetch Member

    Hi Scott, I'm embarrassed to say my images aren't in a special folder.
    Here's the info you requested.
    Fetch 5.3 (5D161) PowerPC running on Mac OS X 10.4.11 (8S165) PowerPC English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH5X001-GP6R-G3MR T
    Connecting to sandiego-scbwi@sandiego-scbwi.org port 22 (3/3/09 5:14:21 PM)
    SSH2_FXP_INIT 3
    SSH2_FXP_REALPATH 1, .
    /home/sandiego-scbwi
    SSH2_FXP_STAT 2, /home/sandiego-scbwi
    SSH2_FXP_OPENDIR 3, /home/sandiego-scbwi
    SSH2_FXP_READDIR 4
    drwxr-x--x 6 sandiego-scbwi sandiego-scbwigrp 4096 Mar 2 22:56 .
    drwxr-xr-x 1117 root root 40960 Mar 3 03:37 ..
    drwxr-xr-x 2 sandiego-scbwi sandiego-scbwigrp 4096 Aug 8 2007 infobots
    lrwxrwxrwx 1 sandiego-scbwi sandiego-scbwigrp 19 Aug 8 2007 www
    -rw------- 1 sandiego-scbwi sandiego-scbwigrp 427 Aug 8 2007 .viminfo
    drwxrwxr-x 2 sandiego-scbwi sandiego-scbwigrp 4096 Aug 8 2007 test
    -rw------- 1 sandiego-scbwi sandiego-scbwigrp 416 Nov 8 2007 .bash_history
    lrwxrwxrwx 1 root root 51 Mar 2 02:26 access-log-previous.gz
    drwx------ 2 sandiego-scbwi sandiego-scbwigrp 4096 Mar 23 2008 mail
    -rw-r--r-- 1 sandiego-scbwi sandiego-scbwigrp 370 Oct 18 2007 .redirect
    -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp 510 Aug 8 2007 sent-mail
    -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp 0 Aug 8 2007 Trash
    drwxrwxr-x 4 sandiego-scbwi sandiego-scbwigrp 4096 Aug 8 2007 SCBWI Website
    SSH2_FXP_READDIR 5
    SSH2_FXP_CLOSE 6
    SSH2_FX_OK 6
    SSH2_FXP_REALPATH 7, /home/sandiego-scbwi/www
    /home/www/sandiego-scbwi
    SSH2_FXP_STAT 8, /home/www/sandiego-scbwi
    SSH2_FXP_OPENDIR 9, /home/www/sandiego-scbwi
    SSH2_FXP_READDIR 10
    drwxrws--x 17 sandiego-scbwi sandiego-scbwigrp 4096 Mar 2 23:43 .
    drwxr-xr-x 530 root root 24576 Mar 3 03:37 ..
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    drwxrwsr-x 2 sandiego-scbwi sandiego-scbwigrp 4096 Apr 3 2003 Scripts
    drwxrwsr-x 2 sandiego-scbwi sandiego-scbwigrp 4096 Apr 3 2003 Store
    drwxr-x--x 2 sandiego-scbwi sandiego-scbwigrp 4096 Feb 13 2006 cgi-bin
    drwxr-x--x 2 sandiego-scbwi sandiego-scbwigrp 4096 Mar 13 2003 guest
    drwxrwsr-x 2 sandiego-scbwi sandiego-scbwigrp 4096 Sep 10 2007 images
    drwxrwsr-x 2 sandiego-scbwi sandiego-scbwigrp 4096 Sep 16 13:27 photos
    drwxrwsr-x 2 sandiego-scbwi sandiego-scbwigrp 4096 Apr 3 2003 secure
    drwxr-sr-x 3 sandiego-scbwi sandiego-scbwigrp 4096 May 21 2006 stats
    drwxrwsr-x 9 sandiego-scbwi sandiego-scbwigrp 4096 May 3 2005 stats_OLD
    drwxr-sr-x 2 sandiego-scbwi sandiego-scbwigrp 4096 Mar 20 2005 stats_back
    drwxrwsr-x 2 sandiego-scbwi sandiego-scbwigrp 4096 Apr 3 2003 uploads
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    -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp 13312 Sep 4 2003 Thumbs.db
    -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp 2500 Apr 2 2003 404.HTM
    -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp 6923 Oct 28 2005 layout.jpg
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    -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp 11470 Nov 6 2007 Vloh.htm
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    -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp 1812 Apr 20 2005 mail.png
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    -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp 13022 Jan 21 17:59 scbwiauthors.htm
    -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp 12615 Nov 6 2007 scbwiauthorvisits.htm
    -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp 16909 Nov 20 18:37 scbwibasicinfo.htm
    -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp 28042 Feb 6 23:39 scbwiconferences.htm
    -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp 14578 Nov 2 19:25 scbwicontact.htm
    -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp 14381 Mar 2 23:40 scbwiillustrators.htm
    -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp 18714 Dec 12 18:56 scbwimeetings.htm
    -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp 18546 Nov 6 2007 scbwimembership.htm
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    -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp 1918 Aug 12 2007 text1.swf
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    -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp 11638 Nov 6 2007 CJElliott.htm
    drwxrwsr-x 3 sandiego-scbwi sandiego-scbwigrp 4096 Oct 11 2007 damico
    -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp 12133 Jan 7 19:26 opp.htm
    -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp 99598 Oct 21 2007 Writing for Children II.pdf
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    -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp 50843 Oct 25 2007 Fire Ash Cleanup.pdf
    -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp 32718 Nov 1 2007 about_03.jpg
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    -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp 3223 Nov 6 2007 button30.swf
    -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp 3222 Feb 6 23:39 button30.swf.png
    -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp 99895 Nov 30 2007 Writing for Children II for SCBWI.pdf
    SSH2_FXP_READDIR 11
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    -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp 11818 Jun 30 2008 JancieY.htm
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    -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp 57378 Oct 15 15:06 shapiro.jpg
    -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp 491921 Nov 1 22:53 conference registration09.pdf
    -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp 3297 Nov 2 19:25 button12.swf.png
    -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp 131131 Nov 6 22:19 joychuucsd2.jpg
    -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp 3896 Nov 6 22:20 button2.swf.png
    -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp 3470 Feb 23 17:59 button28.swf.png
    -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp 37803 Dec 12 18:54 roxyy2008.jpg
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    -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp 97619 Jan 21 17:59 DJLM cover.jpg
    -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp 98875 Jan 21 17:59 Holly Bloom.jpg
    -rw-r----- 1 sandiego-scbwi sandiego-scbwigrp 109183 Mar 2 23:06 BrittanynotCameron.jpg
    -rw-r----- 1 sandiego-scbwi sandiego-scbwigrp 131386 Mar 2 23:06 BrittanynotCameron2.jpg
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    -rw-r----- 1 sandiego-scbwi sandiego-scbwigrp 227337 Mar 2 23:06 DustysBearyTalesBK72dpi.jpg
    -rw-r----- 1 sandiego-scbwi sandiego-scbwigrp 269373 Mar 2 23:06 Godblessourhome.jpg
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    SSH2_FXP_READDIR 12
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    SSH2_FX_OK 13
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    /home/www/sandiego-scbwi
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    drwxr-xr-x 530 root root 24576 Mar 3 03:37 ..
    drwxrwsr-x 2 sandiego-scbwi sandiego-scbwigrp 4096 Jan 5 2004 SCBWI Website
    drwxrwsr-x 2 sandiego-scbwi sandiego-scbwigrp 4096 Apr 3 2003 Scripts
    drwxrwsr-x 2 sandiego-scbwi sandiego-scbwigrp 4096 Apr 3 2003 Store
    drwxr-x--x 2 sandiego-scbwi sandiego-scbwigrp 4096 Feb 13 2006 cgi-bin
    drwxr-x--x 2 sandiego-scbwi sandiego-scbwigrp 4096 Mar 13 2003 guest
    drwxrwsr-x 2 sandiego-scbwi sandiego-scbwigrp 4096 Sep 10 2007 images
    drwxrwsr-x 2 sandiego-scbwi sandiego-scbwigrp 4096 Sep 16 13:27 photos
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    drwxr-sr-x 3 sandiego-scbwi sandiego-scbwigrp 4096 May 21 2006 stats
    drwxrwsr-x 9 sandiego-scbwi sandiego-scbwigrp 4096 May 3 2005 stats_OLD
    drwxr-sr-x 2 sandiego-scbwi sandiego-scbwigrp 4096 Mar 20 2005 stats_back
    drwxrwsr-x 2 sandiego-scbwi sandiego-scbwigrp 4096 Apr 3 2003 uploads
    lrwxrwxrwx 1 sandiego-scbwi sandiego-scbwigrp 30 May 12 2005 webstats
    drwxr-x--x 3 sandiego-scbwi sandiego-scbwigrp 4096 Mar 13 2003 wwwboard
    -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp 13312 Sep 4 2003 Thumbs.db
    -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp 2500 Apr 2 2003 404.HTM
    -rw-rw-r-- 1 sandiego-scbwi sandiego-scbwigrp 6923 Oct 28 2005 layout.jpg
    lrwxrwxrwx 1 sandiego-scbwi sandiego-scbwigrp 3 Aug 8 2007 www
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    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi Holly,

    Thanks for the transcript.

    Just to clarify, actually, I was not suggesting that you put your images in a special folder. In fact, it's not necessary if you don't want them to be in a folder.

    The reason I asked is because often when people have problems with their images not appearing, the problem is that they have put them inside a folder, but the links on the webpage are not set to look for the images in a folder. So the links don't work.

    So whether you put them in a folder or not is totally up to you; it's just that you need to make sure the links are set up to look inside a folder, or not, depending on whether the images are inside a folder, or not.

    However, that doesn't appear to be the problem here. Looking at the transcript, I think this may be a problem of permission settings on the files. I see that the newly uploaded images have different permission settings than the rest of the files on the server. I'm not sure why this is happening - it's probably something the server is doing, not you - but I think it's preventing the images from being viewed on the web.

    We can confirm this hypothesis if you try the following:

    * Connect to your server.
    * In the Fetch window, select one of the image files that is appearing as a blank box on your website.
    * Click the Get Info button in the toolbar.
    * Click the triangle next to the "Ownership and Permissions" to display the permissions pane of the info window.
    * Make sure the "Read" checkboxes under "Group" and "Others" are both checked (I think you'll find they are unchecked).
    * Click the Apply button in the info window.
    * Go to your website's page in Safari.
    * Go to the View menu and choose Reload Page.

    Is the image displayed on the webpage now? Let me know, and then we can discuss how to proceed based on the results.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • Hollysfetch Member

    Mr. McGuire, YOU are my HERO!

    I did reset the permissions and images started to show up!
    Don't know why this is the case, and if I have to change them every time...it's better than a blank box.

    So, you think my server is doing this? I still have to try my Rapidweaver sites, they're on a different server.

    Thanks for sticking with me to get a solution. I so appreciate your time!

    Holly

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi Holly,

    You're very welcome. I'm glad to hear it sounds like we found the cause of the problem.

    You can set permissions on a bunch of files at once by selecting them all, and then doing Get Info. Any changes you make will be applied to all the files then. Sorry, I probably should have mentioned that before.

    Yes, this is a server issue. Fetch doesn't set the permissions when it uploads files; so the files will get whatever the server's default permissions settings are. It's kind of odd for a web server to be setting the permissions like yours is, since they are not settings that work well with websites, as we've seen.

    So you should contact the folks who run the server and ask them to look into the default permissions files get after they're uploaded using FTP. If they try to tell you it's Fetch's fault, tell them you spoke to us and we said that Fetch does not attempt to set the permissions at all on upload; the files get the server's default.

    If you have any questions after talking to them - or any other questions - please let us know.

    Thanks,

    Scott McGuire
    Fetch Softworks

    [This message has been edited by ScottMcGuire (edited 03-04-2009).]

    Posted 5 years ago #

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