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Password no longer works (4 posts)

  • Started 8 years ago by Greg
  • Latest reply 8 years ago from Scott McGuire
  • Greg Member

    Been a paid user of Fetch for well over a year now and suddenly my password no longer works. I run Mac OSX Tiger. Keychain access shows the password but I still cannot get into Fetch with it. I have not made any changes to anything. Should I trash Fetch and reinstall?!

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi,

    The problem is that you are trying to connect to a server that used to work and now you get an error, is that correct?

    We need some more information to figure out what the problem might be. After you try to connect and you get the error message, could you please choose Fetch Transcript from the Window menu, copy the contents of the transcript window, and paste them here? We'll take a look and try to figure out what's going on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • Greg Member

    Here it is. Thanks alot Scott.

    Fetch 5.0.5 (5A835) PowerPC running on Mac OS X 10.4 (8A428) PowerPC English
    StuffIt Engine 0x811, StuffIt SDK Version 9.0.1
    Partial serial FETCH5X001-D7ZN-LVGG T
    Connecting to giggletoys.com port 21 (OS X firewall is off) (2/23/06 9:38:06 AM)
    Connected to 207.56.103.145 port 21 (2/23/06 9:38:06 AM)
    220 FTP Service
    USER giggl2
    331 Password required for giggl2.
    PASS
    530 Login incorrect.

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi Greg,

    Thanks. Everything looks okay, except that the server doesn't recognize the password you're giving it.

    Does the password get entered automatically from the keychain? If so, what happens if you delete what the keychain enters, and you type it in yourself?

    If that doesn't work, the next step is to contact the server administrator/maintainer/owner and see if they can figure out why the server is refusing your password. It doesn't look like a Fetch problem.

    Sorry not to have an instant answer for you...

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

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