Fetch Softworks

Password problems HELP URGENT!! (14 posts)

• Started 16 years ago by SassyP
• Latest reply 16 years ago from Scott McGuire

• SassyP Member

  I am on an Intel Mac using OSX 10.4.11.

  I have stuck with Fetch v4.0.3 because I had a few problems with the new one.

  I am having a problem logging on to one of my usual ftp sites (I have a shortcut for it).

  Every time I try it says "Password error. Authentication failed".

  I am absolutely certain the PW is correct because I can log on using other ftp programs.

  I have even gone into my website and changed the PW to make sure it is correct, but still no joy.

  Please help - I am trying to update my website asap.

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  If the password is saved with the shortcut, have you tried retyping the password instead of using the saved one?

  If you send us a transcript of your attempt to connect, we might be able to see if there is some other problem besides the password.

  To do this, after you try to connect and you get the error message, choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message?

  We'll take a look and see if we have any insight. (Your password is not included in the transcript.)

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• SassyP Member

  Thanks Scott. I have been retyping the password each time.

  Here is the transcript:

  Fetch 4.0.3 System 0x1049 Serial FETCHFL001-D0E9-M90A TR
  Connecting to ftp.beadbuffet.co.uk port 21 (9/1/08 21:57:32)
  220-Matrix FTP server ready.
  220-This is a private system - No anonymous login
  220-IPv6 connections are also welcome on this server.
  220 Please note: files for your website must be stored under the htdocs directory.
  USER beadbuffet.co.uk
  331 User beadbuffet.co.uk OK. Password required
  PASS
  530 Authentication failed, sorry

  Seems crazy as I use this connection all the time for my website. I have used fetch today for other connections and it has worked fine. I am not that techie-minded, so hopefully you can unravel it as I am on to a loser! ;-)

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  I'm sorry for the delay in replying.

  Thanks for the transcript. The only thing that looks unusual is the username you are using.

  Are you sure that you should be entering "beadbuffet.co.uk" as your username? It's very unusual (although not impossible) for a username to include periods and be so similar to the hostname you're using.

  You said that you can connect successfully to the same site with other FTP programs, is that correct?

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• SassyP Member

  Yes, that is correct. I can use Cyberduck to connect using the username and password, I just prefer to use fetch.

  The username etc was supplied by the site I use to publish my website.

  I have been using the connection info for about 6 months and all has been ok up until now.

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  I have to admit I'm a bit puzzled. Could you please try connecting using the built in FTP command line, and sending us the output? Then I can compare that with the Fetch transcript, and maybe we'll be able to figure out what's going on.

  Here are instructions for that:

  * Open the Applications folder.
  * Open the Utilities folder.
  * Open the Terminal application.
  * At the prompt, type:

  ftp your-server-address

  * Replace "your-server-address" with the hostname for your server.
  * And then press the Return key.
  * Then the command-line ftp client will prompt you for "Name:"; type your username and press the Return key.
  * Then you will be prompted to enter your password; enter your password and press the Return key. (The letters you type won't appear on the screen, for privacy.)
  * You'll get a response from the server at this point. Please copy the response, and paste it into a reply to this message.
  * Then you can exit the command-line ftp client by typing "quit" (without the quotes).

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• SassyP Member

  I have done as you asked, but cannot seem to get it to prompt as you mentioned. All that happens is a window appears that says:

  Last login: Mon Jan 14 14:12:17 on ttyp1
  Welcome to Darwin!
  sarah-perretts-computer:~ sarahperrett$ ftp.beadbuffet.co.uk
  -bash: ftp.beadbuffet.co.uk: command not found
  sarah-perretts-computer:~ sarahperrett$

  It does not ask for username or pw or anything and everything I do it says 'command not found'. I tried 2 other menu options (New Command and Connect to Server), they did not work either.

  What am I doing wrong?

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  You need to type:

  ftp ftp.beadbuffet.co.uk

  "ftp" is the command you are giving, and "ftp" is also part of your hostname, so you need to type it in both places.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• SassyP Member

  Sorry - me being thick!

  OK, this is what came up:

  Last login: Mon Jan 14 14:15:11 on ttyp1
  Welcome to Darwin!
  sarah-perretts-computer:~ sarahperrett$ ftp ftp.beadbuffet.co.uk
  Connected to ftp.beadbuffet.co.uk.
  220-Matrix FTP server ready.
  220-This is a private system - No anonymous login
  220-IPv6 connections are also welcome on this server.
  220 Please note: files for your website must be stored under the htdocs directory.
  Name (ftp.beadbuffet.co.uk:sarahperrett): beadbuffet.co.uk
  331 User beadbuffet.co.uk OK. Password required
  Password:
  530 Authentication failed, sorry
  ftp: Login failed.
  ftp>

  Oh dear!

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  Thanks. As you see, the results with the command-line FTP client are the same as with Fetch. However, Fetch and the command-line FTP client are completely unrelated; they do not share code or data.

  So this suggests (I'm sorry to say) that one piece of information - the hostname, username, or password - that you're entering into both of them is not quite right.

  You said that you can connect successfully using Cyberduck. Could you please do the following?

  * Open Cyberduck,
  * Connect to the same server using Cyberduck.
  * In Cyberduck, go to the View menu and choose "Toggle Log Drawer." This will show Cyberduck's transcript in a drawer beneath the file list.
  * Select the contents of the log drawer, copy them, and paste them into a reply to this message.

  And I'll take a look to see if I can spot the difference.

  Thanks,

  Scott McGuire
  Fetch Softworks

  [This message has been edited by ScottMcGuire (edited 01-14-2008).]

  Posted 16 years ago #

• SassyP Member

  Ok, I have done this but under view the only similar option is 'Toggle Bookmark Drawer' and it won't let me copy the contents, but they are as follows:

  ftp.beadbuffet.co.uk (FTP)
  beadbuffet.co.uk
  ftp://ftp.beadbuffet.co.uk/

  Thanks for all the time you are spending on this. Hope it is not something I have done wrong. I have gone into my web account and re-checked my password - it is correct.

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  I think only the newest versions of Cyberduck have the "Toggle Log Drawer" option, so you may have a slightly older version.

  But before you try to update Cyberduck, what happens if you do the following in Cyberduck? Instead of using the bookmark, click the Open Connection button, and then type in all your information - the hostname, username, and password. Even if Cyberduck fills things out for you automatically, type them all yourself, replacing what Cyberduck automatically filled in. Can you connect successfully?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• SassyP Member

  Yes, done that and it connects no problem.

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  I did some investigation and it turns out that if Cyberduck finds your password in the keychain, it will use the password from the keycahin, even if you type in a new password, replacing what was automatically filled out.

  So, my best guess as to what's happening - and yes, I realize you said you've double-checked your password several times - is that you are entering the incorrect password into Fetch and the command-line FTP. However, the correct password is stored in your keychain, so Cyberduck is finding it and using it, and that's why Cyberduck works and the others don't.

  (By the way, passwords are case-sensitive. If you entered any upper-case letters when you created your password, you need to type upper-case letters into Fetch for the password to be recognized.)

  Here's how we can verify that theory:

  * Open the Keychain Access application, which is in the Utilities folder inside your Applications folder.
  * In the list of keychain entries, look for an entry whose Name is ftp.beadbuffet.co.uk and whose Kind is "Internet password". You can enter "beadbuffet" into the search field in the upper right of the keychain window to narrow the list.
  * Display the entry's details by double-clicking on the entry.
  * Click the "Show password" checkbox, and when prompted, enter your keychain password (should be the same as your Mac OS X admin password or login password) to see the password for ftp.beadbuffet.co.uk.
  * Compare what the keychain shows as your password with what you've been typing. Are they different? (Remember, capitalization counts.) If so, the one listed in the keychain window is the correct password. Try using it, instead of the password you have been using, in Fetch.

  If, on the other hand, the password listed in the keychain is the same as the one you've been typing, I'm afraid I'm pretty much out of ideas.

  Please let me know if you have questions about the above, and what you find out.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #