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Password rejcted (2 posts)

  • Started 4 years ago by Mike
  • Latest reply 4 years ago from Jim Matthews
  • Mike Member

    Hi,

    I need to upload some video files and I keep getting a password rejected prompt.
    I've checked my hosting side and I don't think that's where the problem is. I'm able to
    surf the web and send and receive e-mail. I may have changed my password but I don't
    remember. Can you help me get connected as quickly as possible?

    Thanks,
    Mike

    Posted 4 years ago #

  • Jim Matthews Administrator

    Hi,

    Fetch sends the password you type to the server; it's the server that decides whether or not it's correct. So you should double-check with your hosting company to make sure you are entering the correct Hostname, Username and Password -- an error in any of those can show up as an incorrect password error.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 4 years ago #

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