Fetch Softworks

Password rejected (2 posts)

• Started 4 months ago by Renee
• Latest reply 4 months ago from Scott McGuire

• Renee Member

  I am trying to add new info to my website and Fetch has rejected my password, I haven't changed any of my access information and now it's not allowing me access. PLEASE HELP!!! I need to get on!

  Posted 4 months ago #

• Scott McGuire Administrator

  Hi,

  If you receive an error like this when trying to connect to a server that you've previously connected to successfully, usually this indicates a problem with the server. You should contact the company or person who runs the server to have them look into the problem.

  If they confirm that there is not a problem with the server, verify your hostname, username, and password with them, and then double-check what you've entered in the New Connection dialog or the shortcut.

  You may receive an error saying your password is incorrect even if the real problem is that you entered the incorrect hostname or username, or the server is experiencing problems.

  Fetch is not involved in deciding whether your password is correct or not; Fetch sends what you type as your password to the server, and either the server says the password is okay, and allows Fetch to connect; or the server rejects the password and sends back an error message, which Fetch then reports to you.

  Please let us know if you have further questions after talking to the people who run the server.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 4 months ago #