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Password rejected (31 posts)

  • Started 4 years ago by Renee
  • Latest reply 2 years ago from Jim Matthews
  • Renee Member

    I am trying to add new info to my website and Fetch has rejected my password, I haven't changed any of my access information and now it's not allowing me access. PLEASE HELP!!! I need to get on!

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi,

    If you receive an error like this when trying to connect to a server that you've previously connected to successfully, usually this indicates a problem with the server. You should contact the company or person who runs the server to have them look into the problem.

    If they confirm that there is not a problem with the server, verify your hostname, username, and password with them, and then double-check what you've entered in the New Connection dialog or the shortcut.

    You may receive an error saying your password is incorrect even if the real problem is that you entered the incorrect hostname or username, or the server is experiencing problems.

    Fetch is not involved in deciding whether your password is correct or not; Fetch sends what you type as your password to the server, and either the server says the password is okay, and allows Fetch to connect; or the server rejects the password and sends back an error message, which Fetch then reports to you.

    Please let us know if you have further questions after talking to the people who run the server.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

  • sarah Member

    I have also NOT changed my password since the last time Fetch successfully connected.
    Last night, it would connect to one server, but not another. No error was given; it just tried connecting for a very, very long time.
    Today, I am getting the rejected password error - on BOTH of these separate servers.
    I even went in to the admin of one of the servers, changed my password, and then used the new password. Same error message.
    Fetch has been using the password stored in the keychain - so obviously the password is correct, as it has successfully connected hundreds of times using this same automatic password. I have tried entering them manually, too.
    I am currently emailing someone from one of these servers. It's funny that Fetch's answer is ALWAYS "it's either you or the server," because this person is uploading via FTP with no problem on his end.
    I am also able to successfully upload files via this site's admin page.
    So, here is what we know to be facts:
    1) My passwords are indeed correct.
    2) The server to which I am trying to upload is working perfectly, with no errors, no problems, no slowdowns whatsoever.
    What now?
    Thanks!

    Posted 3 years ago #

  • Scott McGuire Administrator

    Hi Sarah,

    We'd like some more information to help diagnose the problem. Could you please do the following?

    * Quit Fetch.
    * Open Fetch again.
    * Try connecting to your server.
    * After you receive the error, go to the Window menu, and choose Fetch Transcript.
    * Copy the entire contents of the transcript window, and paste them into a reply to this message.

    We'll take a look and see if we can figure out what's going on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 3 years ago #

  • sarah Member

    Thank you so much, Scott.
    FYI, I went through each suggestion on the FAQ article about this issue as well. Same.

    Fetch 5.6 (5F64) Intel running on Mac OS X 10.6.6 (10J567) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH55001-NVQW-9ZTY T
    Connecting to storeadmin.zapya.com port 21 (Mac OS X firewall is allowing connections) (2/11/11 5:39 PM)
    Connected to 74.81.173.236 port 21 (2/11/11 5:39 PM)
    220-FTP server ready.
    220-RATIOS ARE ENABLED FOR EVERYONE:
    220 to download 1 Mb, uploading 100000000 Mb of goodies is mandatory.
    USER waverush
    331 User waverush OK. Password required
    PASS
    Update check skipped at 2/11/11 5:41 PM (next check after 2/17/11 1:21 AM)
    530 Login authentication failed
    An FTP connection to “storeadmin.zapya.com” could not be opened because the server rejected the password. (Contact the server administrator to verify that you have the correct hostname, username, password, and authentication method.
    Server responded: “Login authentication failed”)

    Posted 3 years ago #

  • Scott McGuire Administrator

    Hi Sarah,

    Thanks for the transcript.

    We'd like you to try to connect to your server using the command line ftp client that's built into Mac OS X and see what happens.

    Here's what to do:

    * Open the Applications folder.
    * Open the Utilities folder.
    * Open the Terminal application.
    * At the prompt, type:

    ftp your-server-address

    * Replace "your-server-address" with the hostname (or IP address) for your server.
    * And then press the Return key.
    * Then the command-line ftp client will prompt you for "Name:"; type your username and press the Return key.
    * Then you will be prompted to enter your password; enter your password and press the Return key. (The letters you type won't appear on the screen, for privacy.)
    * You'll get a response from the server at this point. Please copy the response, and paste it into a reply to this message.
    * Then you can exit the command-line ftp client by typing "quit" (without the quotes).

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 3 years ago #

  • sarah Member

    Last login: Fri Feb 11 18:23:31 on ttys000
    sarah-pilatos-computer:~ sarahpilato$ ftp storeadmin.zapya.com
    Connected to storeadmin.zapya.com.
    220-FTP server ready.
    220-RATIOS ARE ENABLED FOR EVERYONE:
    220 to download 1 Mb, uploading 100000000 Mb of goodies is mandatory.
    Name (storeadmin.zapya.com:sarahpilato): waverush
    331 User waverush OK. Password required
    Password:

    421 Service not available, remote server timed out. Connection closed.
    ftp: Login failed
    ftp>

    Posted 3 years ago #

  • Scott McGuire Administrator

    Hi Sarah,

    Thanks for doing that.

    Since you got an error from the command line client as well as Fetch - two completely different programs that do not share any code - that shows that the problem is not with Fetch. So I really do believe it's a server issue that we cannot help you with, I'm sorry.

    Even though you have the correct username and password, for some reason the server is rejecting them. There is something misconfigured in your account on the server, and you need to talk to the server people again.

    You say that "this person is uploading via FTP with no problem on his end" - that does indicate that there is not an overall problem with the server. The other person's account does not have a problem. Unfortunately, it looks like your account does have a problem; there are problems that can affect just one person's account.

    Please let me know if you have further questions.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 3 years ago #

  • sarah Member

    This is happening with two completely different servers. They are unrelated. They do not do business together. Yet I'm getting the same error.

    How do two separate servers, on opposite ends of the country, both show the same error, because they both have the same problem, with just my account? Nothing has changed with my accounts on either of these servers. The only thing that has changed is FTP behavior.
    Once again, the server people are using MY account to upload. They are logging into my account, using FTP and in-site admin. In addition, like I said, I myself am SUCCESSFULLY able to upload files via this server's in-site admin, with my account.
    It is very clear that this is not a server problem.
    How do you explain the problem as being my account on BOTH of these servers, with only me - out of thousands - having the problem, and their in-site admins work perfectly? The servers are working fine.
    I did, however, also receive the same failure messages using FireFTP. The FTP apps are working fine.
    It seems to me that the problem is with my environment over here. Something has changed on my computer or with my network, although I have made no changes or installations lately, other than updates to existing programs.
    Do you have the knowledge to point me in a sort-of right direction, even if it's a guess? I am COMPLETELY confused here, and I really hope you can offer some helpful advice, rather than wash your hands of it because it's not your fault. In the meantime, I'm investigating with some people who know much more about this than I do, and I will update this thread with any results, to save another poor soul from going through what I'm going through.
    Thanks again.

    Posted 3 years ago #

  • Scott McGuire Administrator

    Hi Sarah,

    I realize that this problem is frustrating, and I will suggest some further things to try. However, please realize that our ability to sort it out is somewhat limited, since whatever is causing it is not under our control.

    It wasn't clear from your original message that the other person was using your account to upload; thank you for clarifying that.

    And often, when people say "I tried with two different servers," both servers turn out to be run by the same hosting provider; and you can see how two servers run by the same company might be having the same problem. Are these two servers definitely run by two completely different companies?

    The odd thing about this we are not aware of any network problem that would cause all servers that you connect to to return an "invalid login" message. There are definitely problems that can cause access to all FTP servers to be blocked, but those always take the form of being unable to connect to the server at all - you are able to connect to the servers, it's just that you are getting rejected once you do.

    Nevertheless, the next thing I would recommend trying would be to restart all your network equipment; it could be that some glitch in your cable/DSL modem or router is causing the problem.

    Here are the steps we recommend you follow:

    * Shut down your Mac.
    * Unplug your router or wireless base station (if you have one; a router is a device for sharing your Internet connection with multiple computers).
    * Unplug your cable/DSL modem.
    * Plug the cable/DSL modem back in, and wait about a minute for it to get completely started up.
    * Then plug the router or wireless base station back in, and wait another minute for it to start up.
    * Finally, start your Mac.

    Then try connecting to the servers again.

    Let us know what happens.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 3 years ago #

  • sarah Member

    SOLVED!

    I really appreciate your patience and help.

    I was not notified that the FTP host address was changed a week ago. They updated their servers, according to the person who has been helping me. It's Clips4Sale, so this should have affected thousands. I have no clue why I was the only one raising my voice, although most of them do not use FTP. I would love to complain about how ridiculous it is to not notify of a hostname change, but it will not accomplish anything. It was the guy who runs their Twitter account who noticed, in the Terminal readout you had me do, that the hostname was different.

    *sigh*

    Again, thank you so much for your patience. If anyone else is having this issue, and you've done everything I was told to do, ask your server people to confirm every single bit of information you use to log in, even if this SAME information has been successful for you up until now. I just can't get over not being told about an FTP name change!

    :-)

    Posted 3 years ago #

  • Scott McGuire Administrator

    Hi Sarah,

    You're welcome, and I'm glad to hear that your problem has been resolved. Thanks for letting us know.

    This isn't the first time we've heard of a server changing the hostname and not notifying people - so unfortunately, it does happen, difficult as it seems to believe!

    Please let us know if we can be of any further assistance.

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 3 years ago #

  • ARTY67 Member

    @Sarah and Scott

    I use Fetch on a 4- Mac LAN, which includes three OS X machines and my trusty old Power Mac 8600 (Mac OS 8.6).
    I have Tiger, Leopard, Panther, Snow Leopard and Lion available.

    Currently, I have 5 client sites up, plus my own site. The thing is, I can FTP from my OS X machines to only three of those, including my own. I CAN ftp to two other of those sites, but ONLY using my old Mac OS 8.6 machine. The sixth site I can no longer access at all, even from the old Mac, but the client might have changed his password

    I talked to people and got the same kind of thing that Sarah got; that they could access the 'faulty' accounts with no problem.

    It remains unexplainable, even more so given that I have success with certain machines and sites

    Good thing I keep older tech around!

    Posted 3 years ago #

  • Jim Matthews Administrator

    Hi ARTZY67,

    If you'd like to try troubleshoot the problem that keeps you from connecting to those two sites from a Mac OS X machine, please let us know.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • ARTY67 Member

    Thanks for your reply, Jim

    I assume you want to see the Fetch transcript for the failed OS X attempt
    Just a note; the servers that are failing are Bell Canada
    (Don't forget, I can only access Bell ftp on my Mac OS 8.6 machine)

    The successful servers are Uniserve and Healix Computing Solutions

    Another thing is that both my Uniserve DSL modem and my D-Link router
    have firewalls enabled... or so I'm led to believe... I can't access them since they
    have software only for Windows. Which reminds me; I have WinXP Pro sandboxed
    (via Virtual PC 7 for Mac) on my G4 Powerbook running Leopard.
    Now I'm wondering if that might be a solution with a Windows ftp client

    ------------------------------------------------------
    This is with firewall on
    ------------------------------------------------------
    Fetch 5.5.2 (5E703) Intel running on Mac OS X 10.6.8 (10K549) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCHED003-2Q2J-D331 T
    Connecting to 69.156.240.29 port 21 (Mac OS X firewall is limiting connections to specific applications) (11-11-25 7:26 PM)
    Connected to 69.156.240.29 port 21 (11-11-25 7:26 PM)
    220 Website FTP Server Ready
    USER novak-art.com
    331 Password required for novak-art.com.
    PASS
    530 Login incorrect.

    -----------------------------------------------
    This is with firewall off
    -----------------------------------------------
    Connecting to 69.156.240.29 port 21 (Mac OS X firewall is allowing connections) (11-11-25 7:31 PM)
    Connected to 69.156.240.29 port 21 (11-11-25 7:31 PM)
    220 Website FTP Server Ready
    USER novak-art.com
    331 Password required for novak-art.com.
    PASS
    530 Login incorrect.

    Posted 2 years ago #

  • Jim Matthews Administrator

    Hi,

    Could you also post a transcript from a successful login from your Mac OS 8.6 machine?

    Thanks,

    Jim Matthews
    Fetch Softworks

    p.s. You appear to be using a pirated serial number. You can enter a new serial number by holding down the Option key and choosing "Enter Serial Number..." from the Fetch menu.

    Posted 2 years ago #

  • ARTY67 Member

    Sorry about the serial... I could have sworn I had purchased the software

    Here's the data from my old Mac
    You'll note that both these sites run on the same server
    The dental site was fine last time I look

    Power Mac 8600 Mac OS 8.6

    novak dental_FAIL
    ----------------------------------------
    Fetch 4.0.3 System 0x860 Partial Serial FETCH55001-J2VA-9DBS T
    Connecting to 69.156.240.29 port 21 (11/26/11 3:50:50 PM)
    220 Website FTP Server Ready
    ADAT
    500 ADAT not understood
    USER novakdental.com
    331 Password required for novakdental.com
    PASS
    530 Login incorrect.

    ------------------------------------------
    novak art_OKAY

    Fetch 4.0.3 System 0x860 Partial Serial FETCH55001-J2VA-9DBS T
    Connecting to 69.156.240.29 port 21 (11/26/11 3:55:22 PM)
    220 Website FTP Server Ready
    ADAT
    500 ADAT not understood
    USER novak-art.com
    331 Password required for novak-art.com.
    PASS
    230 User novak-art.com logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 MACB not understood
    PWD
    257 "/" is current directory.

    Posted 2 years ago #

  • Jim Matthews Administrator

    It looks like you are entering a different password for novak-art.com on the Mac OS 8.6 machine than on the Mac OS X 10.6.8 machine. That's the first thing I'd check.

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • ARTY67 Member

    Actually the novakart site works on both machines
    Both his sites use the same password
    I double-checked

    It's the novak dental site that doesn't work now on either machine
    AND I just tried to access the dental site with Firefox and couldn't... possibly
    he took it down

    BTW, I talked to Bell in 2008, and they couldn't figure it out

    I just went to novakart on the Mac OS 8.6 machine and (somehow) got extra info:
    Fetch 4.0.3 System 0x860 Partial Serial FETCH55001-J2VA-9DBS T
    Connecting to 69.156.240.29 port 21 (11/26/11 5:45:17 PM)
    220 Website FTP Server Ready
    ADAT
    500 ADAT not understood
    USER novak-art.com
    331 Password required for novak-art.com.
    PASS
    230 User novak-art.com logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 MACB not understood
    PWD
    257 "/" is current directory.
    PASV
    227 Entering Passive Mode (69,156,240,29,70,115).
    LIST
    150 Opening ASCII mode data connection for file list
    drwx------   6 ftp      ftp          4096 Dec  6  2006 .
    drwx------   6 ftp      ftp          4096 Dec  6  2006 ..
    drwxr-xr-x   2 ftp      ftp          4096 Feb 22  2005 cgi-bin
    drwxr-xr-x   2 ftp      ftp          4096 Nov  3 20:52 logs
    drwxr-xr-x   2 ftp      ftp          4096 Feb 22  2005 private
    drwx--S---   4 ftp      ftp          4096 Dec 27  2006 public
    226 Transfer complete.
    PWD
    257 "/" is current directory.

    Edited 2 years ago #

  • Jim Matthews Administrator

    I'm glad to hear that you can now access the novak-art.com site from OS X.

    As for the site that won't show up in Firefox, it could be that the hosting company has taken it down. You'd have to talk to them about it.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • ARTY67 Member

    Actually, I CAN'T access the novak art site from OSX... only from the old machine.

    Yeah, I just learned that the novak dental site has been discontinued.
    He's retired from his practice.

    Thanks for your help

    Posted 2 years ago #

  • Jim Matthews Administrator

    Are you sure that you're using the same password for the novak-art.com site from the OS X machine as you are from the OS 8.6 machine?

    Posted 2 years ago #

  • ARTY67 Member

    Totally. It's his wife's (short) name and a simple 3-digit number.
    Been using it since 2006

    Posted 2 years ago #

  • Jim Matthews Administrator

    I would try connecting to novak-art.com from each Mac (OS X and OS 8.6), and each time typing the password (rather than letting the keychain fill it in).

    Posted 2 years ago #

  • ARTY67 Member

    I've done that many times over the years (including the last few days) but there's no reason to really do that since the old machine's Fetch shortcut gets me in.

    I have a third client on Bell, and could never access Bell ftp from my OS X machines

    Posted 2 years ago #

  • Jim Matthews Administrator

    Fetch is connecting to the same address, and sending the same commands, so it's hard to see what (other than the password) would indicate to the server that you're connecting from OS X rather than 8.6.

    Posted 2 years ago #

  • ARTY67 Member

    It looks like the password for novak-art is not the one I thought it was. I just tested that by creaing a new shortcut on the old mac, using the pass I had in my records, and yeah it failed. The 'official' shortcut works. I did some googling and can't find any password recovery software for Fetch.

    I might just leave well enough alone for now.
    Later, I can either see if the client remembers the pass or get him to set up a new one

    Posted 2 years ago #

  • Jim Matthews Administrator

    Here's the procedure for recovering a password from a shortcut in Fetch 4.0.3 (the version you have on your OS 8.6 machine):

    1) On the Mac OS 8.6 computer, find the "Fetch Shortcuts" file. It should be in the Preferences folder inside the System Folder.
    2) Copy the Fetch Shortcuts file to your OS X computer
    3) Run Fetch 5.0 or later on your OS X computer
    4) Use the Open command in the File menu to open the "Fetch Shortcuts" file from your 8.6 machine; this causes Fetch to move shortcut passwords into the Keychain
    5) In the Finder, choose Utilities from the Go menu
    6) Open the Keychain Access application
    7) Enter the hostname in the search field to find the password you are looking for, and open it
    8) Click the Show Password checkbox and enter your system password to reveal the FTP password

    I hope this helps,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • ARTY67 Member

    Okay, that worked!

    Thanks!

    Posted 2 years ago #

  • rollerson cheryl Member

    My password keeps getting rejected I never changed it why won't it work

    Posted 2 years ago #