Your best friend for file transfer.

Fetch application logoFetch

PDF (5 posts)

  • Started 2 years ago by Lisa
  • Latest reply 2 years ago from Lisa
  • Lisa Member

    I am saving my documents to Acrobat 4 but when I drop them on Fetch & the person on the other end retrieves them they are showing up as Acrobat 9. Is there a way to hold the old Acrobat file?

    Thanks

    Posted 2 years ago #

  • Jim Matthews Administrator

    It sounds like the person on the other end has Acrobat 9, which makes any .pdf file that she receives look like an Acrobat 9 file. Does the recipient have any trouble opening the files?

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Lisa Member

    No - actually we have the capability of reading Acrobat 9 - they do not. We have our settings though set to 4. If we send it through a different FTP program (Cyberduck) it works fine, we have only had the problem with Fetch. I didn't know if there was some setting w/in Fetch that automatically upgrades the pdf?

    Thanks!

    Posted 2 years ago #

  • Jim Matthews Administrator

    No, Fetch does not upgrade the PDF.

    Do you see different results if you set the Remote > Format menu to Binary before uploading?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Lisa Member

    I will try it & let you know.

    Posted 2 years ago #

Reply

  • Or nickname, if you prefer.
  • This will be kept confidential.
  • This is to ensure that you’re a person, not a spambot.