Fetch Softworks

PDF (5 posts)

• Started 12 years ago by Lisa
• Latest reply 12 years ago from Lisa

• Lisa Member

  I am saving my documents to Acrobat 4 but when I drop them on Fetch & the person on the other end retrieves them they are showing up as Acrobat 9. Is there a way to hold the old Acrobat file?

  Thanks

  Posted 12 years ago #

• Jim Matthews Administrator

  It sounds like the person on the other end has Acrobat 9, which makes any .pdf file that she receives look like an Acrobat 9 file. Does the recipient have any trouble opening the files?

  Jim Matthews
  Fetch Softworks

  Posted 12 years ago #

• Lisa Member

  No - actually we have the capability of reading Acrobat 9 - they do not. We have our settings though set to 4. If we send it through a different FTP program (Cyberduck) it works fine, we have only had the problem with Fetch. I didn't know if there was some setting w/in Fetch that automatically upgrades the pdf?

  Thanks!

  Posted 12 years ago #

• Jim Matthews Administrator

  No, Fetch does not upgrade the PDF.

  Do you see different results if you set the Remote > Format menu to Binary before uploading?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 12 years ago #

• Lisa Member

  I will try it & let you know.

  Posted 12 years ago #