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Permission Denied for upload (11 posts)

  • Started 5 years ago by leigh
  • Latest reply 11 months ago from drew
  • leigh Member

    HI, I am trying to upload a folder with "tif" files in it to my client. I've never had problems before but, suddenly it's saying "permission denied". I have Fetch 5.5 and MAC OS 10.5.7

    Is there any way to resolve this??

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi,

    The "permissions denied" message comes from the server you're trying to upload the files to.

    Sometimes servers say "permission denied" when they don't like the name of one of the files or folders you're trying to upload. Do the folder or any of the files have spaces, extra periods (other than the one before "tif" at the end), or ampersands in them? If so, try renaming the folder or files to remove those, and upload again.

    Another thing to check is to make sure that there is enough space on the server to upload the files; sometimes servers that are out of space unhelpfully claim "permission denied."

    If neither of those suggestions help, we'd like to see a Fetch transcript, which may give us more information about why you're getting that error. Please do the following:

    * Quit Fetch.
    * Open Fetch again.
    * Connect to the server.
    * Try uploading again.
    * After you receive the error, go to the Window menu, and choose Fetch Transcript.
    * Copy the entire contents of the transcript window, and paste them into a reply to this message.

    We'll take a look and see if we have any advice.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • leigh Member

    Thanks so much for getting back to me so quickly,

    I went through and looked at the folder and file names. Everything checks out. Here is a copy of the transcript... in the meantime, I am waiting to hear back about any space issues on their server.

    Thanks

    Fetch 5.5 (5E596) Intel running on Mac OS X 10.5.7 (9J61) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH55001-5K65-5JTW T
    Connecting to mediaftp.rogers.com port 21 (Mac OS X firewall is allowing connections) (25/06/09 7:29 PM)
    Connected to 209.112.44.56 port 21 (25/06/09 7:29 PM)
    220-#########################################################################
    220-# WARNING: By using this system, you agree to comply with RCI corporate #
    220-# policies governing accessing and using the companys IT sys- #
    220-# tems and data. To protect this system from unauthorized use #
    220-# and to ensure that the system is functioning properly, acti- #
    220-# vities on this system are monitored and recorded and are su- #
    220-# bject to audit. Unauthorized access or use of this system is #
    220-# prohibited and could be subject to disciplinary actions as #
    220-# well criminal and/or civil penalties. #
    220-#########################################################################
    220
    USER rmwrite
    331 Please specify the password.
    PASS
    230 Login successful.
    SYST
    550 Permission denied.
    PWD
    257 "/"
    MACB ENABLE
    550 Permission denied.
    PWD
    257 "/"
    TYPE A
    200 Switching to ASCII mode.
    PASV
    227 Entering Passive Mode (209,112,44,56,209,253)
    Making data connection to 209.112.44.56 port 53757
    LIST
    150 Here comes the directory listing.
    226 Directory send OK.
    CWD Shumate
    550 Failed to change directory.
    MKD Shumate
    550 Permission denied.
    ftp_mkdir: 2,-30000 (state == RPUT_MAKING_DIR)
    PWD
    257 "/"
    Retrieved 0 items from file list cache, stored 25/06/09 7:29 PM
    Update check skipped at 25/06/09 7:29 PM (next check after 26/06/09 8:56 AM)

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi,

    Thanks for the transcript. Based on that, it doesn't look like the problem is that you're out of space.

    It looks like either there's a problem with the server, causing it to give bogus "permission denied" errors, or that you need to be in a different folder on the server (many servers do not allow files to be uploaded to the "root" folder, which is what you appear to be looking at). Since there aren't any other folders listed, though, it might be that either they are missing (again, a problem with the server), or the only way to get to them is by entering something in the Initial folder field before connecting.

    Regardless, it looks like you need to talk to your client or the people who run their server and describe the problem to them - it looks like there's been some configuration change or problem on the server, and only they can sort it out.

    Please let us know if you have further questions after talking to them.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • leigh Member

    Ok, thanks so much. I will look into it and see.

    I appreciate your time looking into this for me.

    Posted 5 years ago #

  • Keith Member

    I am getting permission denied. What gives?
    Fetch 5.5.2 (5E703) Intel running on Mac OS X 10.6 (10A432) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH55001-JTF2-BKHB T
    Connecting to ftp.drkkesler.com port 21 (Mac OS X firewall is allowing connections) (9/11/09 1:07 PM)
    Connected to 216.14.208.109 port 21 (9/11/09 1:07 PM)
    220 ProFTPD 1.3.2rc3 Server (Main FTP Server) [::ffff:216.14.208.109]
    USER drkkesler
    331 Password required for drkkesler
    PASS
    230 User drkkesler logged in
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is the current directory
    MACB ENABLE
    500 MACB not understood
    PWD
    257 "/" is the current directory
    Retrieved 21 items from file list cache, stored 9/11/09 12:54 PM
    CWD laughinggoatstudio.com
    250 CWD command successful
    PWD
    257 "/laughinggoatstudio.com" is the current directory
    Retrieved 6 items from file list cache, stored 9/11/09 12:54 PM
    TYPE I
    200 Type set to I
    PORT 192,168,1,10,194,149
    200 PORT command successful
    STOR freeman.zip
    550 freeman.zip: Permission denied
    ftp_store_setup: 2,-30004 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30004 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 0
    Error setting up upload of freeman.zip, will retry (attempt #1)
    PWD
    257 "/laughinggoatstudio.com" is the current directory
    PORT 192,168,1,10,194,150
    200 PORT command successful
    STOR freeman.zip
    550 freeman.zip: Permission denied
    ftp_store_setup: 2,-30004 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30004 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 1
    Error setting up upload of freeman.zip, will retry (attempt #2)
    PWD
    257 "/laughinggoatstudio.com" is the current directory
    PORT 192,168,1,10,194,151
    200 PORT command successful
    STOR freeman.zip
    550 freeman.zip: Permission denied
    ftp_store_setup: 2,-30004 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30004 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 2
    Error setting up upload of freeman.zip, will retry (attempt #3)
    PWD
    257 "/laughinggoatstudio.com" is the current directory
    PORT 192,168,1,10,194,152
    200 PORT command successful
    STOR freeman.zip
    550 freeman.zip: Permission denied
    ftp_store_setup: 2,-30004 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30004 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 3
    ABOR
    226 Abort successful

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi Keith,

    The errors are coming from the server; Fetch is asking the server to put a file in the "laughinggoatstudio.com" and the server is saying "you can't do that." So it's out of Fetch's control; the question is why the server is giving you an error.

    Have you uploaded files to the "laughinggoatstudio.com" folder successfully before? Or did you just create it, and are now trying to upload to it?

    If you just created it and are trying to upload to it, my guess is the server may be giving you errors because it doesn't like periods in the names of folders. You should try renaming the folder and see if that fixes the problem. (Unfortunately, it's possible the server will give you an error when you try to rename it as well.)

    If that's not the case - you've uploaded to this folder successfully in the past - then there's some problem with the server, and you should contact the folks who run the server and ask them to look into why you're getting permissions errors when you try to upload to it now.

    Please let us know if you have further questions.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

  • Jack Member

    The solution is to right click on the file in Fetch, click on Get Info, then select the "write" permission boxes. That's it. Jack

    Posted 2 years ago #

  • drew Member

    Permission denied:

    Fetch 5.6 (5F64) Intel running on Mac OS X 10.6.8 (10K549) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH55001-S6KG-FHD6 T
    Connecting to ftp2.ftptoyoursite.com port 21 (Mac OS X firewall is allowing connections) (7/29/13 1:49 PM)
    Connected to 98.129.229.120 port 21 (7/29/13 1:49 PM)
    220 ::ffff:172.17.2.182 FTP server ready
    USER dbasinger3
    331 Password required for dbasinger3
    PASS
    230 User dbasinger3 logged in
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is the current directory
    PWD
    257 "/" is the current directory
    TYPE A
    200 Type set to A
    PASV
    227 Entered Passive Mode (98,129,229,120,34,66)
    Making data connection to 98.129.229.120 port 8770
    LIST -al
    150 Opening ASCII mode data connection for file list
    drwxrwx--- 5 vstevensuser vstevensuserg 4096 Jul 26 08:50 .
    drwxrwx--- 5 vstevensuser vstevensuserg 4096 Jul 26 08:50 ..
    drwxrwx--- 4 vstevensuser vstevensuserg 4096 Jul 26 08:50 lib
    drwxrwx--- 2 vstevensuser vstevensuserg 4096 Jul 29 08:13 logs
    drwxrwx--- 4 vstevensuser vstevensuserg 4096 Jul 26 08:50 web
    226 Transfer complete
    CWD web
    250 CWD command successful
    PWD
    257 "/web" is the current directory
    Retrieved 2 items from file list cache, stored 7/29/13 1:36 PM
    CWD content
    250 CWD command successful
    PWD
    257 "/web/content" is the current directory
    PASV
    227 Entered Passive Mode (98,129,229,120,155,172)
    Making data connection to 98.129.229.120 port 39852
    LIST -al
    150 Opening ASCII mode data connection for file list
    drwxrwx--- 18 vstevensuser vstevensuserg 4096 Jul 26 08:51 .
    drwxrwx--- 4 vstevensuser vstevensuserg 4096 Jul 26 08:50 ..
    -rw-r----- 1 vstevensuser vstevensuserg 3118 Apr 26 17:39 .htaccess
    -rw-r----- 1 vstevensuser vstevensuserg 17816 Apr 26 17:39 LICENSE.txt
    -rw-r----- 1 vstevensuser vstevensuserg 4340 Apr 26 17:39 README.txt
    drwxr-x--- 10 vstevensuser vstevensuserg 4096 Apr 26 17:39 administrator
    drwxrwx--- 2 vstevensuser vstevensuserg 4096 Apr 26 17:39 bin
    drwxrwx--- 3 vstevensuser vstevensuserg 4096 Jul 26 09:02 cache
    drwxrwx--- 2 vstevensuser vstevensuserg 4096 Apr 26 17:39 cli
    drwxrwx--- 17 vstevensuser vstevensuserg 4096 Jul 29 09:05 components
    -rw-r----- 1 vstevensuser vstevensuserg 3262 Jul 26 08:51 configuration.php
    drwxrwx--- 6 vstevensuser vstevensuserg 4096 Jul 29 07:48 images
    drwxrwx--- 2 vstevensuser vstevensuserg 4096 Apr 26 17:39 includes
    -rw-rwxr-- 1 vstevensuser vstevensuserg 1544 Apr 26 17:39 index.php
    -rw-rwxr-- 1 vstevensuser vstevensuserg 1886 Apr 26 17:40 joomla.xml
    drwxrwx--- 4 vstevensuser vstevensuserg 4096 Apr 26 17:39 language
    drwxrwx--- 4 vstevensuser vstevensuserg 4096 Apr 26 17:39 layouts
    drwxrwx--- 11 vstevensuser vstevensuserg 4096 Jul 26 09:15 libraries
    drwxrwx--- 2 vstevensuser vstevensuserg 4096 Apr 26 17:39 logs
    drwxrwx--- 16 vstevensuser vstevensuserg 4096 Apr 26 17:39 media
    drwxrwx--- 33 vstevensuser vstevensuserg 4096 Jul 29 07:45 modules
    drwxrwx--- 13 vstevensuser vstevensuserg 4096 Apr 26 17:39 plugins
    -rw-r----- 1 vstevensuser vstevensuserg 865 Apr 26 17:39 robots.txt.dist
    drwxr-x--- 6 vstevensuser vstevensuserg 4096 Jul 26 09:02 templates
    drwxr-x--- 2 vstevensuser vstevensuserg 4096 Jul 29 07:34 tmp
    -rw-r----- 1 vstevensuser vstevensuserg 1715 Apr 26 17:39 web.config.txt
    226 Transfer complete
    CWD templates
    250 CWD command successful
    PWD
    257 "/web/content/templates" is the current directory
    Retrieved 5 items from file list cache, stored 7/29/13 1:36 PM
    CWD tx_zenith
    250 CWD command successful
    PWD
    257 "/web/content/templates/tx_zenith" is the current directory
    Retrieved 18 items from file list cache, stored 7/29/13 1:36 PM
    CWD css
    250 CWD command successful
    PWD
    257 "/web/content/templates/tx_zenith/css" is the current directory
    PASV
    227 Entered Passive Mode (98,129,229,120,192,141)
    Making data connection to 98.129.229.120 port 49293
    LIST -al
    150 Opening ASCII mode data connection for file list
    drwxr-xr-x 3 vstevensuser vstevensuserg 4096 Jul 26 09:02 .
    drwxr-xr-x 10 vstevensuser vstevensuserg 4096 Jul 26 09:02 ..
    -rw-r--r-- 1 vstevensuser vstevensuserg 32 Jul 26 09:02 index.html
    -rw-r--r-- 1 vstevensuser vstevensuserg 38095 Jul 26 09:04 k2.css
    -rw-r--r-- 1 vstevensuser vstevensuserg 21607 Jul 26 09:04 responsive.css
    drwxr-xr-x 2 vstevensuser vstevensuserg 4096 Jul 26 09:02 styles
    -rw-r--r-- 1 vstevensuser vstevensuserg 2777 Jul 26 09:02 system.css
    -r--r--r-- 1 vstevensuser vstevensuserg 35655 Jul 29 07:34 template.css
    -rw-r--r-- 1 vstevensuser vstevensuserg 84037 Jul 26 09:04 typography.css
    226 Transfer complete
    CWD styles
    250 CWD command successful
    PWD
    257 "/web/content/templates/tx_zenith/css/styles" is the current directory
    Retrieved 4 items from file list cache, stored 7/29/13 1:36 PM
    PASV
    227 Entered Passive Mode (98,129,229,120,184,237)
    Making data connection to 98.129.229.120 port 47341
    STOR green.css
    550 green.css: Permission denied
    ftp_store_setup: 2,-30004 (state == PUT_SETTING_UP)
    retry_failed_operation derr = 2, -30004 retry_state = PUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 0
    Error setting up upload of green.css, will retry (attempt #1)
    PWD
    257 "/web/content/templates/tx_zenith/css/styles" is the current directory
    PASV
    227 Entered Passive Mode (98,129,229,120,205,163)
    Making data connection to 98.129.229.120 port 52643
    STOR green.css
    550 green.css: Permission denied
    ftp_store_setup: 2,-30004 (state == PUT_SETTING_UP)
    retry_failed_operation derr = 2, -30004 retry_state = PUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 1
    Error setting up upload of green.css, will retry (attempt #2)
    PWD
    257 "/web/content/templates/tx_zenith/css/styles" is the current directory
    PASV
    227 Entered Passive Mode (98,129,229,120,158,217)
    Making data connection to 98.129.229.120 port 40665
    STOR green.css
    550 green.css: Permission denied
    ftp_store_setup: 2,-30004 (state == PUT_SETTING_UP)
    retry_failed_operation derr = 2, -30004 retry_state = PUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 2
    Error setting up upload of green.css, will retry (attempt #3)
    PWD
    257 "/web/content/templates/tx_zenith/css/styles" is the current directory
    PASV
    227 Entered Passive Mode (98,129,229,120,189,110)
    Making data connection to 98.129.229.120 port 48494
    STOR green.css
    550 green.css: Permission denied
    ftp_store_setup: 2,-30004 (state == PUT_SETTING_UP)
    retry_failed_operation derr = 2, -30004 retry_state = PUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 3
    Fetch could not put “green.css” because the FTP server encountered an error accessing a file or folder. (If you entered a file name, folder name, or URL, check that it is correct.
    Server responded: “green.css: Permission denied”)
    ABOR
    226 Abort successful
    PWD
    257 "/web/content/templates/tx_zenith/css/styles" is the current directory

    Posted 11 months ago #

  • Jim Matthews Administrator

    Hi,

    The server is saying that you don't have permission to upload a file to that folder. It appears that the folder is owned by the vstevensuserg user account, and you are logging in as dbasinger3.

    Do you know why all the files and folders would be owned by vstevensuserg? You may want to contact the web hosting company about this problem.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 months ago #

  • drew Member

    Thanks Jim. I was able to upload files when I logged in as vstevensuserg account... That is the primary account on the FTP.

    Have a great day!

    Posted 11 months ago #

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