Your best friend for file transfer.
Fetch
Permission Denied for upload (8 posts)
- Started 3 years ago by leigh
- Latest reply 1 year ago from Jack
-
leigh Member
-
Scott McGuire Administrator
Hi,
The "permissions denied" message comes from the server you're trying to upload the files to.
Sometimes servers say "permission denied" when they don't like the name of one of the files or folders you're trying to upload. Do the folder or any of the files have spaces, extra periods (other than the one before "tif" at the end), or ampersands in them? If so, try renaming the folder or files to remove those, and upload again.
Another thing to check is to make sure that there is enough space on the server to upload the files; sometimes servers that are out of space unhelpfully claim "permission denied."
If neither of those suggestions help, we'd like to see a Fetch transcript, which may give us more information about why you're getting that error. Please do the following:
* Quit Fetch.
* Open Fetch again.
* Connect to the server.
* Try uploading again.
* After you receive the error, go to the Window menu, and choose Fetch Transcript.
* Copy the entire contents of the transcript window, and paste them into a reply to this message.We'll take a look and see if we have any advice.
Thanks,
Scott McGuire
Fetch Softworks -
leigh Member
Thanks so much for getting back to me so quickly,
I went through and looked at the folder and file names. Everything checks out. Here is a copy of the transcript... in the meantime, I am waiting to hear back about any space issues on their server.
Thanks
Fetch 5.5 (5E596) Intel running on Mac OS X 10.5.7 (9J61) Intel English
StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
Partial serial FETCH55001-5K65-5JTW T
Connecting to mediaftp.rogers.com port 21 (Mac OS X firewall is allowing connections) (25/06/09 7:29 PM)
Connected to 209.112.44.56 port 21 (25/06/09 7:29 PM)
220-#########################################################################
220-# WARNING: By using this system, you agree to comply with RCI corporate #
220-# policies governing accessing and using the companys IT sys- #
220-# tems and data. To protect this system from unauthorized use #
220-# and to ensure that the system is functioning properly, acti- #
220-# vities on this system are monitored and recorded and are su- #
220-# bject to audit. Unauthorized access or use of this system is #
220-# prohibited and could be subject to disciplinary actions as #
220-# well criminal and/or civil penalties. #
220-#########################################################################
220
USER rmwrite
331 Please specify the password.
PASS
230 Login successful.
SYST
550 Permission denied.
PWD
257 "/"
MACB ENABLE
550 Permission denied.
PWD
257 "/"
TYPE A
200 Switching to ASCII mode.
PASV
227 Entering Passive Mode (209,112,44,56,209,253)
Making data connection to 209.112.44.56 port 53757
LIST
150 Here comes the directory listing.
226 Directory send OK.
CWD Shumate
550 Failed to change directory.
MKD Shumate
550 Permission denied.
ftp_mkdir: 2,-30000 (state == RPUT_MAKING_DIR)
PWD
257 "/"
Retrieved 0 items from file list cache, stored 25/06/09 7:29 PM
Update check skipped at 25/06/09 7:29 PM (next check after 26/06/09 8:56 AM) -
Scott McGuire Administrator
Hi,
Thanks for the transcript. Based on that, it doesn't look like the problem is that you're out of space.
It looks like either there's a problem with the server, causing it to give bogus "permission denied" errors, or that you need to be in a different folder on the server (many servers do not allow files to be uploaded to the "root" folder, which is what you appear to be looking at). Since there aren't any other folders listed, though, it might be that either they are missing (again, a problem with the server), or the only way to get to them is by entering something in the Initial folder field before connecting.
Regardless, it looks like you need to talk to your client or the people who run their server and describe the problem to them - it looks like there's been some configuration change or problem on the server, and only they can sort it out.
Please let us know if you have further questions after talking to them.
Thanks,
Scott McGuire
Fetch Softworks -
leigh Member
Ok, thanks so much. I will look into it and see.
I appreciate your time looking into this for me.
-
Keith Member
I am getting permission denied. What gives?
Fetch 5.5.2 (5E703) Intel running on Mac OS X 10.6 (10A432) Intel English
StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
Partial serial FETCH55001-JTF2-BKHB T
Connecting to ftp.drkkesler.com port 21 (Mac OS X firewall is allowing connections) (9/11/09 1:07 PM)
Connected to 216.14.208.109 port 21 (9/11/09 1:07 PM)
220 ProFTPD 1.3.2rc3 Server (Main FTP Server) [::ffff:216.14.208.109]
USER drkkesler
331 Password required for drkkesler
PASS
230 User drkkesler logged in
SYST
215 UNIX Type: L8
PWD
257 "/" is the current directory
MACB ENABLE
500 MACB not understood
PWD
257 "/" is the current directory
Retrieved 21 items from file list cache, stored 9/11/09 12:54 PM
CWD laughinggoatstudio.com
250 CWD command successful
PWD
257 "/laughinggoatstudio.com" is the current directory
Retrieved 6 items from file list cache, stored 9/11/09 12:54 PM
TYPE I
200 Type set to I
PORT 192,168,1,10,194,149
200 PORT command successful
STOR freeman.zip
550 freeman.zip: Permission denied
ftp_store_setup: 2,-30004 (state == RPUT_SETTING_UP)
retry_failed_operation derr = 2, -30004 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 0
Error setting up upload of freeman.zip, will retry (attempt #1)
PWD
257 "/laughinggoatstudio.com" is the current directory
PORT 192,168,1,10,194,150
200 PORT command successful
STOR freeman.zip
550 freeman.zip: Permission denied
ftp_store_setup: 2,-30004 (state == RPUT_SETTING_UP)
retry_failed_operation derr = 2, -30004 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 1
Error setting up upload of freeman.zip, will retry (attempt #2)
PWD
257 "/laughinggoatstudio.com" is the current directory
PORT 192,168,1,10,194,151
200 PORT command successful
STOR freeman.zip
550 freeman.zip: Permission denied
ftp_store_setup: 2,-30004 (state == RPUT_SETTING_UP)
retry_failed_operation derr = 2, -30004 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 2
Error setting up upload of freeman.zip, will retry (attempt #3)
PWD
257 "/laughinggoatstudio.com" is the current directory
PORT 192,168,1,10,194,152
200 PORT command successful
STOR freeman.zip
550 freeman.zip: Permission denied
ftp_store_setup: 2,-30004 (state == RPUT_SETTING_UP)
retry_failed_operation derr = 2, -30004 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 3
ABOR
226 Abort successful -
Scott McGuire Administrator
Hi Keith,
The errors are coming from the server; Fetch is asking the server to put a file in the "laughinggoatstudio.com" and the server is saying "you can't do that." So it's out of Fetch's control; the question is why the server is giving you an error.
Have you uploaded files to the "laughinggoatstudio.com" folder successfully before? Or did you just create it, and are now trying to upload to it?
If you just created it and are trying to upload to it, my guess is the server may be giving you errors because it doesn't like periods in the names of folders. You should try renaming the folder and see if that fixes the problem. (Unfortunately, it's possible the server will give you an error when you try to rename it as well.)
If that's not the case - you've uploaded to this folder successfully in the past - then there's some problem with the server, and you should contact the folks who run the server and ask them to look into why you're getting permissions errors when you try to upload to it now.
Please let us know if you have further questions.
Thanks,
Scott McGuire
Fetch Softworks -
Jack Member
The solution is to right click on the file in Fetch, click on Get Info, then select the "write" permission boxes. That's it. Jack
- Page 1
HI, I am trying to upload a folder with "tif" files in it to my client. I've never had problems before but, suddenly it's saying "permission denied". I have Fetch 5.5 and MAC OS 10.5.7
Is there any way to resolve this??
Posted 3 years ago #