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PHOTOS CORRUPTED DURING FTP UPLOAD (14 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 9 years ago by guest
  • Latest reply 9 years ago from chrisjk
  • guest Registered Member

    I am having trouble again with photos being corrupted during FTP transmission. I am using Mac OS 9.1 and Fetch 4.0.3. Specifically the photos uploaded to the problem FTP site open up with fine lines in them, indicating corruption. When the same photo files are emailed to the same office they are received without a problem. This problem is unique to me sending photos to this particular FTP site. When I posted on this problem a year ago you did not have any suggestions. At that time I did the following and it seemed to resolve it: > In the Fetch preferences I did the following:
    >
    > Under the FIREWALL tab I unchecked:
    > "Use passive mode tranfers (PASV)"
    > I did this in case there was an issue >with any firewall you might have at
    > your end.
    > Under the UPLOAD tab I unchecked:
    > "Add .hqx suffix to BinHex uploads"
    > "Add .bin suffix to MacBinary III uploads"
    > "Encode and decode file and folder names"

    Any clues to trouble shooting this problem would be appreciated.

    Posted 9 years ago #

  • Jim Matthews Administrator

    Could you post the contents of the Fetch Transcript window after you upload a photo?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

  • guest Registered Member

    Jim,

    The following is the Fetch Transcript window information. The transmission photo had the same lines appearing. The exact same photo file was emailed and showed no lines in it. Yesterday we tried sending the photo with the following Upload specifications checked and unchecked, with lines appearing for both methods.

    > "Add .hqx suffix to BinHex uploads"
    > "Add .bin suffix to MacBinary III uploads"
    > "Encode and decode file and folder names"

    Your help is greatly appreciated.

    Fetch 4.0.3 System 0x910 Serial FETCHFL001-G7RN-01D2 TR
    Connecting to ftp.worldpicturenews.com port 21 (12/7/04 11:28:47 AM)
    220 Welcome to the WorldPictureNews FTP Server
    USER tomapplegreen
    331 Password required for tomapplegreen
    PASS
    230 Logged on
    SYST
    215 UNIX emulated by FileZilla
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 Syntax error, command unrecognized.
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    PORT 192,168,1,100,168,91
    200 Port command successful
    LIST
    150 Opening data channel for directory list.
    drwxr-xr-x 1 ftp ftp 0 Dec 03 12:03 Current
    drwxr-xr-x 1 ftp ftp 0 Dec 03 12:03 Request
    drwxr-xr-x 1 ftp ftp 0 Dec 06 12:16 Stock
    226 Transfer OK
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    TYPE I
    421 No-transfer-time exceeded. Closing control connection.
    ftp_store_setup: -30001 (state == RPUT_SETTING_UP)
    Connecting to ftp.worldpicturenews.com port 21 (12/7/04 11:31:50 AM)
    220 Welcome to the WorldPictureNews FTP Server
    USER tomapplegreen
    331 Password required for tomapplegreen
    PASS
    230 Logged on
    SYST
    215 UNIX emulated by FileZilla
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 Syntax error, command unrecognized.
    PWD
    257 "/" is current directory.
    TYPE I
    200 Type set to I
    PORT 192,168,1,100,221,238
    200 Port command successful
    STOR Rice-040527-04.JPG
    150 Opening data channel for file transfer.
    226 Transfer OK
    Upload complete at 12/7/04 11:32:58 AM
    TYPE A
    200 Type set to A
    PORT 192,168,1,100,62,136
    200 Port command successful
    LIST
    150 Opening data channel for directory list.
    drwxr-xr-x 1 ftp ftp 0 Dec 03 12:03 Current
    drwxr-xr-x 1 ftp ftp 0 Dec 03 12:03 Request
    -rw-r--r-- 1 ftp ftp 3171153 Dec 07 11:33 Rice-040527-04.JPG
    drwxr-xr-x 1 ftp ftp 0 Dec 06 12:16 Stock
    226 Transfer OK

    Posted 9 years ago #

  • Jim Matthews Administrator

    The upload is happening in Raw Data format, which is correct. After you upload the file can you select it in the file list and choose "View Media File" from the Remote menu, and see if it is displayed with lines?

    By the way, the settings you mention only affect the name of the file, they don't affect the contents, so I wouldn't bother experimenting with them.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

  • guest Registered Member

    After you upload the file can you select it in the file list and choose "View Media File" from the Remote menu, and see if it is displayed with lines?

    By the way, the settings you mention only affect the name of the file, they don't affect the contents, so I wouldn't bother experimenting with them.

    Thanks,

    Jim Matthews
    Fetch Softworks[/B][/QUOTE]

    Jim,

    I don't understand your question. I can say that we have done a number of tests using Fetch to upload a photo, and each time the tech person who is receiving the photo sees the lines. The tech person is completely stumped. Was there anything in the Fetch Transcript window that might give a clue to the problem?

    Posted 9 years ago #

  • guest Registered Member

    After you upload the file can you select it in the file list and choose "View Media File" from the Remote menu, and see if it is displayed with lines?

    By the way, the settings you mention only affect the name of the file, they don't affect the contents, so I wouldn't bother experimenting with them.

    Thanks,

    Jim Matthews
    Fetch Softworks[/B][/QUOTE]

    Jim,

    I don't understand your question. I can say that we have done a number of tests using Fetch to upload a photo, and each time the tech person who is receiving the photo sees the lines. The tech person is completely stumped. Was there anything in the Fetch Transcript window that might give a clue to the problem?

    Posted 9 years ago #

  • Jim Matthews Administrator

    Based on your transcript I would be very surprised if Fetch was changing the image data during the upload. That leaves two possibilities: the photos have lines before they are uploaded, or the lines are added after the upload.

    I suggested using the View Media File command as a way of checking whether the images are corrupted immediately after they have been uploaded. I would also suggest opening the files with a program on your Mac immediately before uploading, to check whether the lines are there before you upload.

    Please let me know if you need more specific directions.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

  • guest Registered Member

    Jim,

    I'm still a little clueless when you say to look at the photo with View Media File. Do you mean after I send a test photo I should view that photo after it is transmitted to their FTP site? If so, what would I put in the View Media File window when it asks for URL, their FTP address? I have never used this function, so your assistance is appreciated.

    I can tell you that the photos we have been trouble shooting with have no lines in them as they exist on my hard drive, even when viewed at 500% in Photoshop. I can also say that the lines are always straight horizontal lines from edge to edge, and about 10 pixels in the vertical dimension. The only time I have had this occur over the last year was using Fetch. It has occurred with three separate companies. Each time when the the exact same photos were emailed they were received fine, without any lines. As I said before, the issue seemed to be resolved with two of the companies when I unchecked Use Passive Mode Transfers. However this time around whether that is check or unchecked that has not had any effect. Are there ANY settings in Preferences that you would suggest changing to try to resolve this issue?

    Posted 9 years ago #

  • Jim Matthews Administrator

    To use View Media File, select the file (that you just uploaded) in the file list of the Fetch transfer window, and choose "View Media File" from the Remote menu.

    The only way I know of to get this problem is to upload the file in Text format. Since you are uploading in Raw Data format I do not think this is a Fetch issue. I am not saying that Fetch can't make mistakes; just that thousands of images are uploaded by Fetch every day, and if there was a logic error that corrupted images I would have heard about it.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

  • guest Registered Member

    Jim,

    I know I must be an anomaly, but I have to get this worked out. I have done about 35 test transmissions using View Media File to view the results. While the appearance of lines is erratic, I did see the problem on about 40% of the photos tested. Another 20% were blank windows when I tried to look at them using View Media File. I downloaded some of the photos that appeared as blank windows using Get File. When I tried to open them I either got a "Unknown or Invalid JPEG Marker" notice or one that said "Problem Parsing the JPEG Date." I am using an older version of PhotoShop (Version 4), if you think the way that version writes JPEGS could be an issue. If you have no other ideas I guess I will have to experiment with another FTP program and see if that resolves the issue. Thanks for your assistance.

    Posted 9 years ago #

  • Jim Matthews Administrator

    Trying another FTP program is probably a good idea; please let me know how it goes.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

  • guest Registered Member

    Jim,

    Just a quick update and another quick question. Before trying a different FTP program, I tried using Fetch 4.0.3 on an Apple Powerbook running OSX. Transmitting the same photos as before over the same DSL line I had no problems. So if there is some odd glitch in the Software it is isolated to OS9. Of course it could be a glitch in the particular iMac I was using.

    My new question, which should be simple to answer, relates to a problem I had organizing my Shortcuts list using Fetch in OSX. When I open the Shortcuts list and try to move a Shortcut from the bottom to the top of the list, the action doesn't take. Thank you for your assistance.

    Posted 9 years ago #

  • Jim Matthews Administrator

    On OS X we don't support rearranging shortcut lists by dragging items. It's due to a limitation in the list display software on OS X.

    Sorry about that,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

  • chrisjk Member

    I get a lot of corrupted uploads to my website in jpegs and also in php (text) files. Oten I have to resend half a dozen times.

    I have tried many things but not found a sure fire solution. It does help somewhat to send my stuff as a zip file and then to use the facilities on the server to unzip it.

    I have come to the view this is a problem related either to my local line or my ISP.

    Chris

    Posted 9 years ago #

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