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  • Started 6 years ago by stanjd
  • Latest reply 6 years ago from Scott McGuire
  • stanjd Member

    Hello, I am running Fetch from a Mac. I am attempting to upload an audio slideshow. To do this I need to upload the following files:

    *
    400_300 (a folder of JPG files)
    *
    600_450 (a folder of JPG files)
    *
    audio_hi.mp3
    *
    audio_lo.mp3
    *
    index.html
    *
    small.html
    *
    soundslide.txt
    *
    soundslider.swf

    Every time I upload these using Fetch, it uploads all of them as "plain text" files. How do I get fetch to recognize what type of file I am uploading?

    Thanks,

    Jeremiah

    Posted 6 years ago #

  • Scott McGuire Administrator

    Hi Jeremiah,

    Which version of Fetch are you using, and which version of Mac OS X?

    When you say all the files are uploaded as "plain text," do you mean that the Fetch file list lists them all as "plain text," or is something else telling you that they are plain text?

    Assuming you're using Fetch 5, the "Automatic" upload format should be uploading your files in the correct format. You can check which upload format you are using before uploading by going to the Remote menu, going to the Format submenu, and making sure that "Automatic" is selected.

    If the files are still not uploading correctly with "Automatic" format, please let us know.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 6 years ago #

  • stanjd Member

    Originally posted by ScottMcGuire:

    Hi Jeremiah,

    Which version of Fetch are you using, and which version of Mac OS X?

    When you say all the files are uploaded as "plain text," do you mean that the Fetch file list lists them all as "plain text," or is something else telling you that they are plain text?

    Assuming you're using Fetch 5, the "Automatic" upload format should be uploading your files in the correct format. You can check which upload format you are using before uploading by going to the Remote menu, going to the Format submenu, and making sure that "Automatic" is selected.

    If the files are still not uploading correctly with "Automatic" format, please let us know.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Ok, so I figured out that part, but now I've got another problem I can't figure out. I'm trying to upload some movies as .mov files. Every time I do, they'll take a half-hour or hour to load, but when they finish they disappear in Fetch. Do you know whats up?

    Mac osx 10.5.1 and the newest fetch. thanks,

    Jeremiah

    Posted 6 years ago #

  • Scott McGuire Administrator

    Hi Jeremiah,

    When you say the movie files "disappear in Fetch," can you explain more what you mean? Do you see them in the Fetch file list after uploading?

    If not, what happens if you go to the View menu and choose Refresh? Do you see them then?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 6 years ago #

  • stanjd Member

    Originally posted by ScottMcGuire:

    Hi Jeremiah,

    When you say the movie files "disappear in Fetch," can you explain more what you mean? Do you see them in the Fetch file list after uploading?

    If not, what happens if you go to the View menu and choose Refresh? Do you see them then?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Sure, what I mean is that I'll upload the file using fetch to my server. After the upload is complete, there is nothing there. There is a .mov icon there until i click on in. Then when it opens there's nothing there and when I hit the "go-back" button there's nothing there. I'll upload it again, and the same thing happens. I don't know.

    Posted 6 years ago #

  • Scott McGuire Administrator

    Hi Jeremiah,

    That sounds to me like you are out of space in your account on the server. Unfortunately, some servers deal with out of space problems by letting you upload the entire file - and then when they discover it's caused you to go over your space limit - they delete the just uploaded file right away.

    I'd check with the folks who run the server to find out what your space allocation is and compare that with the size of the movie(s) you're trying to upload.

    If space doesn't turn out to be the problem, let us know and we can investigate further.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 6 years ago #

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