Your best friend for file transfer.

Fetch application logoFetch

Port numbers being ignored (13 posts)

  • Started 5 years ago by Lisa
  • Latest reply 5 years ago from Scott McGuire
  • Lisa Member

    Hi,

    I'm trying to connect to a client's webserver and fetch appears to be ignoring the port number I've placed in the port field. At first I thought I'd been given the wrong information but the same connection details work via dreamweaver and firezilla. What could be causing this?

    Thanks.

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi,

    Fetch should not ignore the port number, regardless of what kind of server you're connecting to.

    We'd like some more information to help diagnose the problem. Could you tell us which port number you are trying to connect to?

    And then please do the following:

    * Quit Fetch.
    * Open Fetch again.
    * Enter the connection information, including the port number.
    * Try connecting to the server.
    * After you receive an error (or end up in the wrong place), go to the Window menu, and choose Fetch Transcript.
    * Copy the entire contents of the transcript window, and paste them into a reply to this message.

    We'll take a look and see if we can figure out what's going on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • Lisa Member

    Hi Scott,

    Thanks for your response. The port number I've been given is 50004. Here's the transcript as requested:

    Fetch 5.3.1 (5D226) Intel running on Mac OS X 10.4.11 (8S2167) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH5X001-73QN-8PGE T
    Connecting to www.gold-crest.com port 50004 (Mac OS X firewall is off) (3/6/09 14:40:13)
    Connected to 62.128.157.47 port 50004 (3/6/09 14:40:14)
    220 Microsoft FTP Service
    USER mark
    331 Password required for mark.
    PASS
    230 User mark logged in.
    SYST
    215 Windows_NT
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    PWD
    257 "/" is current directory.
    Retrieved 225 items from file list cache, stored 03/06/2009 09:46

    Thanks,
    Lisa

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi Lisa,

    Thanks for the transcript. It shows that Fetch is successfully connecting to port 50004 exactly as requested (the line "Connected to 62.128.157.47 port 50004" confirms that).

    What exactly is the problem you're experiencing?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • Lisa Member

    It's not connecting to the correct folder. I thought it was the login details at first but when I asked my client they are correct only they're taking them to a different file list. They've tried it on firezilla, ws_ftp and dreamweaver and all connect to a different place to the one that my fetch is connecting to.

    Posted 5 years ago #

  • Lisa Member

    Just to add to this I've just done a test myself in DW and it connects to the place it's supposed to. In fetch, even though it's saying it's connected to port 50004, it looks like the file structure when I connect to 50001.

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi Lisa,

    Hmm. I can't immediately say why they are seeing a different file list than you are, at least, not without seeing a transcript from them.

    If you are all entering exactly the same connection information, there is no reason Fetch should be showing you something different from the other FTP clients - because once you connect to the server, it's up to the server to decide what folder to take you to based on the connection information you entered.

    One option would be to ask them what folder/path you should be looking at, and enter that in Fetch's initial folder field in the New Connection dialog (just above the Port number).

    Another option would be to ask them for a transcript of their connection attempt, and then you send that to me, and I will take a look and see if I can figure out what the difference might be.

    Would trying either of those be possible?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi Lisa,

    Oops, sorry, our replies crossed paths. Hold on, I'll follow up on your new information in a minute...

    Scott

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi Lisa,

    Okay, given that, would it be possible for you to send us the transcript from Dreamweaver? Here's how to find it:

    * In Dreamweaver, go to the Site menu, choose Advanced, and choose FTP Log.
    * An FTP Log window should open somewhere on your screen. (In my version of Dreamweaver, it opens at the bottom of the screen in a very narrow window).
    * Select the contents of the log window (clicking in the log window, and typing Command-A selected them all for me), copy them to the clipboard, and paste them in a reply to this message.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Edited 5 years ago #

  • Lisa Member

    Hi Scott,

    Sure thing. This is from the Dreamweaver log:

    Using port
    50004
    < 220 Microsoft FTP Service
    > USER mark
    < 331 Password required for mark.
    > PASS
    < 230 User mark logged in.
    > PWD
    < 257 "/" is current directory.
    > PWD
    < 257 "/" is current directory.

    > QUIT
    < 221
    > CWD /

    Using port
    50004
    < 220 Microsoft FTP Service
    > USER mark
    < 331 Password required for mark.
    > PASS
    < 230 User mark logged in.
    > PWD
    < 257 "/" is current directory.
    > PWD
    < 257 "/" is current directory.

    > QUIT
    < 221
    > CWD /

    Using port
    50004
    < 220 Microsoft FTP Service
    > USER mark
    < 331 Password required for mark.
    > PASS
    < 230 User mark logged in.
    > PWD
    < 257 "/" is current directory.
    > PWD
    < 257 "/" is current directory.

    > CWD /
    < 250 CWD command successful.
    > PASV
    < 227 Entering Passive Mode (62,128,157,47,4,246).
    > TYPE A
    < 200 Type set to A.
    > LIST
    < 125 Data connection already open; Transfer starting.
    < 03-22-09 02:42PM <DIR> _css
    < 03-22-09 02:42PM <DIR> _images
    < 03-22-09 02:42PM 31823 bookingconditions.php
    < 03-22-09 02:42PM 30448 bookingconditions1.php
    < 03-24-09 07:04PM 567 dbx.inc
    < 03-24-09 07:04PM 101 error.inc
    < 03-22-09 02:42PM 2386 error.php
    < 03-24-09 06:11PM 6228 groups.php
    < 05-08-09 02:28PM 1133 inc_footer.php
    < 03-22-09 02:42PM 577 inc_header.php
    < 05-08-09 04:55PM 2355 inc_right.php
    < 03-22-09 02:42PM 4546 index.php
    < 03-24-09 06:15PM 3100 info_request.php
    < 03-22-09 02:42PM 6228 test2.php
    < 03-24-09 06:17PM 2401 thankyou.php
    < 03-22-09 02:42PM 4585 theplay.php
    < 03-24-09 07:08PM 17501 thetour.php
    < 03-22-09 02:42PM 17455 thetouroriginal.php
    < 03-22-09 02:42PM 10217 tickets.php
    < 226 Transfer complete.
    > QUIT
    < 221
    > CWD /

    Using port
    50004
    < 220 Microsoft FTP Service
    > USER mark
    < 331 Password required for mark.
    > PASS
    < 230 User mark logged in.
    > PWD
    < 257 "/" is current directory.
    > PWD
    < 257 "/" is current directory.

    > CWD /
    < 250 CWD command successful.
    > MKD xyiznwsk
    < 257 "xyiznwsk" directory created.
    > CWD /
    < 250 CWD command successful.
    > PASV
    < 227 Entering Passive Mode (62,128,157,47,4,247).
    > TYPE A
    < 200 Type set to A.
    > LIST
    < 125 Data connection already open; Transfer starting.
    < 03-22-09 02:42PM <DIR> _css
    < 03-22-09 02:42PM <DIR> _images
    < 03-22-09 02:42PM 31823 bookingconditions.php
    < 03-22-09 02:42PM 30448 bookingconditions1.php
    < 03-24-09 07:04PM 567 dbx.inc
    < 03-24-09 07:04PM 101 error.inc
    < 03-22-09 02:42PM 2386 error.php
    < 03-24-09 06:11PM 6228 groups.php
    < 05-08-09 02:28PM 1133 inc_footer.php
    < 03-22-09 02:42PM 577 inc_header.php
    < 05-08-09 04:55PM 2355 inc_right.php
    < 03-22-09 02:42PM 4546 index.php
    < 03-24-09 06:15PM 3100 info_request.php
    < 03-22-09 02:42PM 6228 test2.php
    < 03-24-09 06:17PM 2401 thankyou.php
    < 03-22-09 02:42PM 4585 theplay.php
    < 03-24-09 07:08PM 17501 thetour.php
    < 03-22-09 02:42PM 17455 thetouroriginal.php
    < 03-22-09 02:42PM 10217 tickets.php
    < 06-03-09 03:53PM <DIR> xyiznwsk
    < 226 Transfer complete.
    > CWD /
    < 250 CWD command successful.
    > RMD xyiznwsk
    < 250 RMD command successful.
    > CWD /
    < 250 CWD command successful.
    > MKD xyiznwsk
    < 257 "xyiznwsk" directory created.
    > CWD /
    < 250 CWD command successful.
    > PASV
    < 227 Entering Passive Mode (62,128,157,47,4,248).
    > TYPE A
    < 200 Type set to A.
    > LIST
    < 125 Data connection already open; Transfer starting.
    < 03-22-09 02:42PM <DIR> _css
    < 03-22-09 02:42PM <DIR> _images
    < 03-22-09 02:42PM 31823 bookingconditions.php
    < 03-22-09 02:42PM 30448 bookingconditions1.php
    < 03-24-09 07:04PM 567 dbx.inc
    < 03-24-09 07:04PM 101 error.inc
    < 03-22-09 02:42PM 2386 error.php
    < 03-24-09 06:11PM 6228 groups.php
    < 05-08-09 02:28PM 1133 inc_footer.php
    < 03-22-09 02:42PM 577 inc_header.php
    < 05-08-09 04:55PM 2355 inc_right.php
    < 03-22-09 02:42PM 4546 index.php
    < 03-24-09 06:15PM 3100 info_request.php
    < 03-22-09 02:42PM 6228 test2.php
    < 03-24-09 06:17PM 2401 thankyou.php
    < 03-22-09 02:42PM 4585 theplay.php
    < 03-24-09 07:08PM 17501 thetour.php
    < 03-22-09 02:42PM 17455 thetouroriginal.php
    < 03-22-09 02:42PM 10217 tickets.php
    < 06-03-09 03:53PM <DIR> xyiznwsk
    < 226 Transfer complete.
    > CWD /
    < 250 CWD command successful.
    > RMD xyiznwsk
    < 250 RMD command successful.
    > CWD /
    < 250 CWD command successful.
    > MKD xyiznwsk
    < 257 "xyiznwsk" directory created.
    > CWD /
    < 250 CWD command successful.
    > PASV
    < 227 Entering Passive Mode (62,128,157,47,4,250).
    > TYPE A
    < 200 Type set to A.
    > LIST
    < 125 Data connection already open; Transfer starting.
    < 03-22-09 02:42PM <DIR> _css
    < 03-22-09 02:42PM <DIR> _images
    < 03-22-09 02:42PM 31823 bookingconditions.php
    < 03-22-09 02:42PM 30448 bookingconditions1.php
    < 03-24-09 07:04PM 567 dbx.inc
    < 03-24-09 07:04PM 101 error.inc
    < 03-22-09 02:42PM 2386 error.php
    < 03-24-09 06:11PM 6228 groups.php
    < 05-08-09 02:28PM 1133 inc_footer.php
    < 03-22-09 02:42PM 577 inc_header.php
    < 05-08-09 04:55PM 2355 inc_right.php
    < 03-22-09 02:42PM 4546 index.php
    < 03-24-09 06:15PM 3100 info_request.php
    < 03-22-09 02:42PM 6228 test2.php
    < 03-24-09 06:17PM 2401 thankyou.php
    < 03-22-09 02:42PM 4585 theplay.php
    < 03-24-09 07:08PM 17501 thetour.php
    < 03-22-09 02:42PM 17455 thetouroriginal.php
    < 03-22-09 02:42PM 10217 tickets.php
    < 06-03-09 03:53PM <DIR> xyiznwsk
    < 226 Transfer complete.
    > CWD /
    < 250 CWD command successful.
    > RMD xyiznwsk
    < 250 RMD command successful.
    > CWD /
    < 250 CWD command successful.
    > MKD xyiznwsk
    < 257 "xyiznwsk" directory created.
    > CWD /
    < 250 CWD command successful.
    > PASV
    < 227 Entering Passive Mode (62,128,157,47,4,251).
    > TYPE A
    < 200 Type set to A.
    > LIST
    < 125 Data connection already open; Transfer starting.
    < 03-22-09 02:42PM <DIR> _css
    < 03-22-09 02:42PM <DIR> _images
    < 03-22-09 02:42PM 31823 bookingconditions.php
    < 03-22-09 02:42PM 30448 bookingconditions1.php
    < 03-24-09 07:04PM 567 dbx.inc
    < 03-24-09 07:04PM 101 error.inc
    < 03-22-09 02:42PM 2386 error.php
    < 03-24-09 06:11PM 6228 groups.php
    < 05-08-09 02:28PM 1133 inc_footer.php
    < 03-22-09 02:42PM 577 inc_header.php
    < 05-08-09 04:55PM 2355 inc_right.php
    < 03-22-09 02:42PM 4546 index.php
    < 03-24-09 06:15PM 3100 info_request.php
    < 03-22-09 02:42PM 6228 test2.php
    < 03-24-09 06:17PM 2401 thankyou.php
    < 03-22-09 02:42PM 4585 theplay.php
    < 03-24-09 07:08PM 17501 thetour.php
    < 03-22-09 02:42PM 17455 thetouroriginal.php
    < 03-22-09 02:42PM 10217 tickets.php
    < 06-03-09 03:53PM <DIR> xyiznwsk
    < 226 Transfer complete.
    > CWD /
    < 250 CWD command successful.
    > RMD xyiznwsk
    < 250 RMD command successful.

    If you still think getting logs from any of the other programs I mentioned above would be helpful let me know and I'll ask my client for them.

    Thanks,
    Lisa

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi Lisa,

    Thanks for the Dreamweaver transcript.

    No, I don't think we need the transcripts from the other programs at this time.

    Could you please try the following?

    * Open Fetch.
    * Close any open file list windows.
    * Go to the Fetch menus and choose Preferences.
    * Click the Miscellaneous tab.
    * Check the "Ignore file list cache" checkbox.
    * Close the Preferences window.
    * Connect to the server.

    Does that fix the problem?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • Lisa Member

    Brilliant, that fixed it. Many thanks for your help Scott.

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi Lisa,

    You're welcome, I'm glad to hear that did the trick.

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

Reply

  • Or nickname, if you prefer.
  • This will be kept confidential.
  • This is to ensure that you’re a person, not a spambot.