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problem transferring files (14 posts)

  • Started 9 years ago by Prestige
  • Latest reply 9 years ago from Jim Matthews
  • Prestige Member

    We can receive files onto our FTP site from customers using Fetch 4 but cannot receive the same file using Fetch 5. What do we need to do to have vers 5 work. I have downloaded the trials of both at our site and I too cannot get 5 to transfer files. The doggie keeps running. Same file on vers 4 transfers in a flash. Any recommendation for my customers would be greatly appreciated.

    Posted 9 years ago #

  • Scott McGuire Administrator

    Hi,

    Could you please post the contents of the Transcript window, and we'll try to figure out what is going on?

    To do this, try to transfer a file with Fetch 5, and after the dog runs for a bit, choose "Fetch Transcript" from the Window menu, copy the contents, and post them here.

    Also, if you could tell us what FTP software your server is running, that may be helpful.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 9 years ago #

  • Prestige Member

    Hi Scott,
    Below is the information from the transcript from Fetch 4

    Fetch 4.0.3 System 0x1036 Expires 10/05/2005 TR
    Connecting to 192.9.200.40 port 21 (9/21/05 11:18:35 AM)
    220-Prestige Color FTP
    WarFTPd 1.71.02 (Feb 14 2000) Ready
    (C)opyright 1996 - 2000 by Jarle (jgaa) Aase - all rights reserved.
    220 Please enter your user name.
    USER Prestige
    331 User name okay, Need password.
    PASS
    230 User logged in.
    SYST
    215 UNIX Type: L8 Server: "WarFTPd 1.71.02" OS: "WIN32 (NT 5.1 2600 Pentium II 1-CPU)"
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood.
    PWD
    257 "/" is current directory.
    PASV
    227 Entering Passive Mode (192,9,200,40,14,155)
    LIST
    150 Opening ASCII mode data connection for /bin/ls (96 bytes).
    total 2
    drwxrw-rw- 1 root root 0 Sep 21 11:13 .
    drwxrw-rw- 1 root root 0 Sep 21 11:13 ..
    226 Transfer complete. 96 bytes in 0.00 sec. (93.750 Kb/s)
    TYPE I
    200 Type set to I.
    PASV
    227 Entering Passive Mode (192,9,200,40,14,161)
    STOR inserts9_19.sitx
    125 Ready to receive "inserts9_19.sitx" . Mode STREAM Type BINARY.
    226 Transfer complete. 3157973 bytes in 0.72 sec. (4277.334 Kb/s)
    Upload complete at 9/21/05 11:18:56 AM

    Below is the information from the transcript from Fetch 5

    Fetch 5.0.2 (5A664) running on Mac OS X 10.3.6 (7R28)
    StuffIt Engine 0x811, StuffIt SDK Version 9.0.1
    Expires 10/05/2005 T
    Connecting to 192.9.200.40 port 21 (9/21/05 11:21:23 AM)
    Connected to 192.9.200.40 port 21 (9/21/05 11:21:23 AM)
    220-Prestige Color FTP
    WarFTPd 1.71.02 (Feb 14 2000) Ready
    (C)opyright 1996 - 2000 by Jarle (jgaa) Aase - all rights reserved.
    220 Please enter your user name.
    USER Prestige
    331 User name okay, Need password.
    PASS
    230 User logged in.
    SYST
    215 UNIX Type: L8 Server: "WarFTPd 1.71.02" OS: "WIN32 (NT 5.1 2600 Pentium II 1-CPU)"
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood.
    PWD
    257 "/" is current directory.
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (192,9,200,40,14,195)
    LIST -al
    125 Using existing ASCII mode data connection for /bin/ls (96 bytes).
    total 2
    drwxrw-rw- 1 root root 0 Sep 21 11:20 .
    drwxrw-rw- 1 root root 0 Sep 21 11:20 ..
    226 Transfer complete. 96 bytes in 0.00 sec. (93.750 Kb/s)
    TYPE I
    200 Type set to I.
    PASV
    227 Entering Passive Mode (192,9,200,40,14,198)
    STOR inserts9_19.sitx
    125 Ready to receive "inserts9_19.sitx" . Mode STREAM Type BINARY.
    Update check skipped at 09/21/2005 11:23 AM (next check after 09/26/2005 03:01 AM)

    Hope this information will be of use to you. The doggie was still runing at 11:37am.

    Thanks,
    Prestige

    Originally posted by ScottMcGuire:

    Hi,

    Could you please post the contents of the Transcript window, and we'll try to figure out what is going on?

    To do this, try to transfer a file with Fetch 5, and after the dog runs for a bit, choose "Fetch Transcript" from the Window menu, copy the contents, and post them here.

    Also, if you could tell us what FTP software your server is running, that may be helpful.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 9 years ago #

  • Jim Matthews Administrator

    Thanks for the transcript -- that's very helpful. When the transfer stalls what does it say in the status pane (the area below the file list)? I'm interested in how many bytes have been sent, and whether that number is changing.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

  • Prestige Member

    Hi Scott and Jim

    I forgot to tell you what FTP software we are running on our server. It is WAR FTP Daemon 1.70 - www.jgaa.com on a Dell running Windows XP Professional. We been using this software since 2001, which our consultant installed for us.

    In the status window the information displayed there says:
    Putting final_inserts.indd.sit as binary data
    0bytes of 2.6MB
    The doggie keeps running but nothing transfers.

    Below is the transcript again, with info after I click on the X to stop.

    Fetch 5.0.2 (5A664) running on Mac OS X 10.3.6 (7R28)
    StuffIt Engine 0x811, StuffIt SDK Version 9.0.1
    Expires 10/05/2005 T
    Update check skipped at 09/22/2005 11:21 AM (next check after 09/26/2005 03:01 AM)
    Connecting to 192.9.200.40 port 21 (9/22/05 11:21:43 AM)
    Connected to 192.9.200.40 port 21 (9/22/05 11:21:44 AM)
    220-Prestige Color FTP
    WarFTPd 1.71.02 (Feb 14 2000) Ready
    (C)opyright 1996 - 2000 by Jarle (jgaa) Aase - all rights reserved.
    220 Please enter your user name.
    USER Prestige
    331 User name okay, Need password.
    PASS
    230 User logged in.
    SYST
    215 UNIX Type: L8 Server: "WarFTPd 1.71.02" OS: "WIN32 (NT 5.1 2600 Pentium II 1-CPU)"
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood.
    PWD
    257 "/" is current directory.
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (192,9,200,40,6,72)
    LIST -al
    125 Using existing ASCII mode data connection for /bin/ls (96 bytes).
    total 2
    drwxrw-rw- 1 root root 0 Sep 21 11:46 .
    drwxrw-rw- 1 root root 0 Sep 21 11:46 ..
    226 Transfer complete. 96 bytes in 0.01 sec. (9.375 Kb/s)
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    QUIT
    221 Goodbye. Control connection closed.
    Connecting to 192.9.200.40 port 21 (9/22/05 11:29:52 AM)
    Connected to 192.9.200.40 port 21 (9/22/05 11:29:52 AM)
    220-Prestige Color FTP
    WarFTPd 1.71.02 (Feb 14 2000) Ready
    (C)opyright 1996 - 2000 by Jarle (jgaa) Aase - all rights reserved.
    220 Please enter your user name.
    USER Prestige
    331 User name okay, Need password.
    PASS
    230 User logged in.
    SYST
    215 UNIX Type: L8 Server: "WarFTPd 1.71.02" OS: "WIN32 (NT 5.1 2600 Pentium II 1-CPU)"
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood.
    CWD /
    250 "/" is current directory.
    TYPE I
    200 Type set to I.
    PASV
    227 Entering Passive Mode (192,9,200,40,6,173)
    STOR final_inserts.indd.sit
    125 Ready to receive "final_inserts.indd.sit" . Mode STREAM Type BINARY.
    Unsuccessful transfer of final_inserts.indd.sit (137,936 bytes, 254 bytes/sec, 9:03 elapsed) stopped at 9/22/05 11:38:56 AM
    ABOR
    225 ABOR command successful.

    Posted 9 years ago #

  • Jim Matthews Administrator

    This is very puzzling; I can't think of any reason why Fetch 5 uploads would stall while Fetch 4 uploads work from the same machine. Have you tried uploading to that server from the OS X command line ftp client (i.e. by running Terminal and typing "ftp 192.9.200.40")?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

  • Prestige Member

    Hi Jim,
    I can connect using the info you provided, however I don't know the key commands to type in to transfer the files. I could see on both computers that they were communicating. In the meantime I will look up some info for that on line until I hear back from you.
    Thanks,
    Prestige

    Posted 9 years ago #

  • Jim Matthews Administrator

    The command for uploading a file in the command line ftp client is "put", e.g.:

    put inserts9_19.sitx

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

  • Prestige Member

    Hello Jim,
    I do get a connection to our FTP server. I tried this command and it didn't work for me. I have the file right on the desktop and also tried moving it to the hard drive. This is the message I receive from the terminal.

    Last login: Mon Sep 26 14:21:50 on ttyp1
    Welcome to Darwin!
    G4-Computer-1:~ jamesdommel$ ftp 192.9.200.40
    Connected to 192.9.200.40.
    220-Prestige Color FTP
    WarFTPd 1.71.02 (Feb 14 2000) Ready
    (C)opyright 1996 - 2000 by Jarle (jgaa) Aase - all rights reserved.
    220 Please enter your user name.
    Name (192.9.200.40:jamesdommel): Prestige
    331 User name okay, Need password.
    Password:
    230 User logged in.
    Remote system type is UNIX.
    Using binary mode to transfer files.
    ftp> put final_inserts.sit
    local: final_inserts.sit remote: final_inserts.sit
    ftp: local: final_inserts.sit: No such file or directory
    ftp>

    Posted 9 years ago #

  • Jim Matthews Administrator

    My guess is that final_inserts.sit is not in your home folder, so the command line ftp program does not see it. You can fix this by typing

    put

    and then a space, and then dragging the final_inserts.sit icon onto the Terminal window. Terminal will helpfully enter the full path of final_inserts.sit so that the ftp program can find it.

    Let me know how it goes,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

  • Prestige Member

    Hi Jim,

    Moving the file to the home folder worked. The message displays that the file stalls at 7% which I would say where Fetch 5 stalls since the both stopped around the same time. It is baffling to know that Fetch 4 could work around this but the terminal and Fetch 5 can't complete the file. I've done all the tests from the same machine - PowerPC G4 Dual 450MHz. I'm not sure what Mac the customer is using. I'm going to try a different type of file and see if that works. Below is the log from the terminal. I'll do some further testing.

    Thanks, Prestige

    Last login: Mon Sep 26 14:31:06 on ttyp1
    Welcome to Darwin!
    G4-Computer-1:~ jamesdommel$ ftp 192.9.200.40
    Connected to 192.9.200.40.
    220-Prestige Color FTP
    WarFTPd 1.71.02 (Feb 14 2000) Ready
    (C)opyright 1996 - 2000 by Jarle (jgaa) Aase - all rights reserved.
    220 Please enter your user name.
    Name (192.9.200.40:jamesdommel): Prestige
    331 User name okay, Need password.
    Password:
    230 User logged in.
    Remote system type is UNIX.
    Using binary mode to transfer files.
    ftp> put final_inserts.sit
    local: final_inserts.sit remote: final_inserts.sit
    500 'EPSV': command not understood.
    227 Entering Passive Mode (192,9,200,40,11,175)
    125 Ready to receive "final_inserts.sit" . Mode STREAM Type BINARY.
    7% |** | 191 KB 0.04 KB/s - stalled -

    Posted 9 years ago #

  • Jim Matthews Administrator

    That's baffling to me as well. If you send login information to bugs at fetchsoftworks dot com I'll try to reproduce the problem from here, and see what else I can figure out.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

  • leedherman Member

    I am having similar problems with the same kind of stall message using Terminal mode, Fetch 5.04 and Dreamweaver 8 on Mac OS X 10.4.2 with the OS X firewall on or off. Titanium G4 500 running over Linksys wireless to connect to DSL. Unique to FTP uploads from the Mac. Other things on the Mac are fine and FTP upload to the same Unix server is fine from a Windows XP machine.

    Lee

    Posted 9 years ago #

  • Jim Matthews Administrator

    leedherman: Is the Windows machine connected to the Linksys router in the same way as the Mac? Have you tried connecting the Mac directly to the DSL line?

    Thanks,

    Jim Matthews
    Fetch Softworks

    [This message has been edited by JimMatthews (edited 10-19-2005).]

    Posted 9 years ago #

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