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Problem with SFTP connection (6 posts)

  • Started 5 years ago by Peter
  • Latest reply 5 years ago from Scott McGuire
  • Peter Member

    I've been trying to establish an SFTP connection to my shared hosting account, but I get the following error message:

    "SFTP connection to "<servername>" could not be opened because the
    server rejected the password."

    I contacted my provider (pair.com) and they said that the settings I'm using should work fine. All they could do was recommend me to try a different FTP client.... :-(

    Any ideas? Thanks!

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi Peter,

    In our experience, password rejections almost are never Fetch's fault. (But we would say that, wouldn't we? :-) ) We'll see if we can figure out where the problem lies.

    Have you been able to connect to this hosting account successfully with Fetch before on this Mac?

    Is your the password field being filled in for you automatically? If so, have you tried typing it manually, replacing what was filled in automatically?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Edited 5 years ago #

  • Peter Member

    Hi Scott,

    I have connected with this computer successfully using Fetch for an FTP connection (many times!). I just tried typing the pw in manually, but no change...

    By the way, the OS is 10.5.6.

    Thanks for the help,

    Peter

    Edited 5 years ago #

  • Scott McGuire Administrator

    Hi Peter,

    Thanks for the info.

    Could you try to connect to your server with the command line sftp client that's built into Mac OS X? To do this:

    * Open the Applications folder.
    * Open the Utilities folder.
    * Open the Terminal application.
    * At the prompt, type:

    sftp your-username@your-server-address

    * Replace "your-username" and "your-server-address" with your username and the hostname (or IP address) for your server, respectively.
    * And then press the Return key.
    * Then you will be prompted to enter your password; enter your password and press the Return key. (The letters you type won't appear on the screen, for privacy.)
    * If you get an error, let us know what it says.
    * If you are connected successfully, you should see an "sftp>" prompt.
    * At the "sftp>" prompt, type "ls" (without quotes).
    * If that works, you can exit exit the command-line ftp client by typing "quit" (without the quotes). If you get an error, let us know what it says.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • Peter Member

    Hi Scott,

    I couldn't connect through terminal either. However, because I had a long complex password and because I got tired of trying to type it in correctly, I simplified the account password in order to continue experimenting. Lo and behold, it works now. From what I can gather, pair's FTP servers don't like passwords with special characters... Is that possible? (By the way, I'm sure I typed in the previous pw correctly...)

    Thanks again for all your help! I was quite sad to think I'd have to give up Fetch after all these years - especially in its latest, most best-est version! Great website update too, by the way.

    Peter

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi Peter,

    You're welcome, and I'm glad to hear the problem is fixed. We would have been sad if you'd given up Fetch, too!

    I guess it's possible that Pair's servers don't like passwords with certain special characters, although it would be to their advantage to accept as wide of range of characters as possible. I guess you could try changing your password to one that just contains the special characters, try connecting, and if doesn't work, ask Pair about it.

    Thanks for the feedback on the website - we're glad you like it!

    Please let us know if we can be of further assistance.

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

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