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Problems all day trying to access Shortcut (2 posts)

  • Started 7 years ago by fetchhelpwoman
  • Latest reply 7 years ago from Scott McGuire
  • fetchhelpwoman Member

    Hi, this looks like the right place for me. This Mac is running version 10.2.6. I used 4.03 before and downloaded 5.05 just now but the same problem. When accessing one of the shortcuts the application quits.
    I tried making a new shortcut, trashing preferences, cache, the .com file, and shortcuts in preferences. I tried moving preferences first. Now it just quits at startup. I can't understand it, I really needed to use Fetch today to upload one file.

    I am also having problems with I.E. and Entourage. I have two email accounts and when I receive from one Entourage quits. This happened once before after receiving a spam email so I had to disable the mail for a while.

    I did that, but problems remain.
    The thing I did differently this week is run an application using the OS9 Classic Environment.

    Thank you!
    Nat

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi Nat,

    If you are having problems with all network-using applications on your computer (such as Fetch, IE, and Entourage), unfortunately this probably means there's something wrong with Mac OS X, not those programs.

    If you haven't done it already, I'd recommend you try the following first:

    * Restart your computer, and try using Fetch again.
    * If that didn't help, restart your computer using the system CD/DVD that came with it, and use Disk First Aid to see if your disk needs repairs.

    If neither of those helps, we'd need to look at the crash log from Fetch to try to figure out what's going on. To find the Fetch.crash.log file:

    * Choose "Home" from the Go menu in the Finder
    * Open the Library folder
    * Open the Logs folder
    * Open the CrashReporter folder

    Please send it to:

    bugs at fetchsoftworks dot com

    along with a short description of the problem and we'll take a look. Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

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