Your best friend for file transfer.

Fetch application logoFetch

Problems downloading (24 posts)

  • Started 2 years ago by Nicole\'s Niche
  • Latest reply 2 years ago from Nicole\'s Niche
  • Nicole\'s Niche Member

    Hi - I need help getting started. I downloaded, but I don't know what to do after dragging it to applications folder.

    Thanks,
    Nicole

    Edited 2 years ago #

  • Jim Matthews Administrator

    Hi,

    What are you hoping to use Fetch for?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Nicole\'s Niche Member

    Transfer large files between ftp sites.

    Posted 2 years ago #

  • Jim Matthews Administrator

    When you open Fetch you'll see a New Connection dialog, with fields for the Hostname, Username and Password of the FTP account you want to connect to. Fill in those fields and click Connect to open a connection.

    To transfer files between two FTP sites you'll want to then open a connection to the second site by choosing "New Connection" from the File menu.

    Once you have opened connections to both sites, drag files between the two windows to transfer the files between the two sites.

    If you have questions, look for the round purple help button with the question mark in it, or choose Fetch Help from the Help menu.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Nicole\'s Niche Member

    I can't get it to Run.

    Posted 2 years ago #

  • Jim Matthews Administrator

    What sort of Mac do you have, and what version of Mac OS X are you running? Do you get an error message?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Nicole\'s Niche Member

    I'm not seeing the Connection box. :(

    Posted 2 years ago #

  • Jim Matthews Administrator

    It sounds like Fetch is crashing when you open it. What version of Mac OS X do you have? You can find out by choosing "About this Mac" from the Apple menu.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Nicole\'s Niche Member

    10.6.8

    Posted 2 years ago #

  • Jim Matthews Administrator

    And what version of Fetch do you have? You can find out by selecting it in the Finder and choosing "Get Info" from the File menu.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Nicole\'s Niche Member

    5.5.2

    Posted 2 years ago #

  • Jim Matthews Administrator

    I don't know why 5.5.2 would not work, but I would recommend downloading Fetch 5.7 from http://fetchsoftworks.com/fetch/download

    It's a free upgrade from 5.5.2.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Nicole\'s Niche Member

    Downloaded 5.7 and still won't open? :(

    Posted 2 years ago #

  • Jim Matthews Administrator

    That's very odd. Do you get any sort of error dialog?

    Posted 2 years ago #

  • Nicole\'s Niche Member

    no

    Posted 2 years ago #

  • Jim Matthews Administrator

    The next step would be to send us your Fetch.log file. Here are the instructions for finding it:

    1) In the Finder, choose Home from the Go menu
    2) Open the Library folder
    3) Open the Logs folder
    4) Look for a file named "Fetch.log"

    You can submit that file at http://fetchsoftworks.com/fetch/feedback . Ask for Jim.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Nicole\'s Niche Member

    Fetch.log wasn't in the Log folder

    Posted 2 years ago #

  • Jim Matthews Administrator

    Do you see a file named system.log? If so, could you send that one?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Nicole\'s Niche Member

    Don't see that one either. Could it be fsck_hfs.log?

    Posted 2 years ago #

  • Nicole\'s Niche Member

    Don't see that one either. Could it be fsck_hfs.log?

    Posted 2 years ago #

  • Jim Matthews Administrator

    I'm sorry, system.log is found in a different folder. To find it:

    1) Choose Go to Folder... from the Go menu in the Finder
    2) Enter:

    /var/log

    and press Go

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Joe Member

    I'm having the same issue. Mac OS 10.6.8, Fetch 5.7. Did you ever resolve this issue with the previous poster? I can't open the installer either.

    Posted 2 years ago #

  • Jim Matthews Administrator

    Hi Joe,

    No, I don't think we heard from the previous poster. Could you follow the instructions I gave her? I'll take a look at the log files and see what I can figure out.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Nicole\'s Niche Member

    These instructions solved my problem!! :)

    Thank you!

    Posted 2 years ago #

Reply

  • Or nickname, if you prefer.
  • This will be kept confidential.
  • This is to ensure that you’re a person, not a spambot.