Fetch Softworks

Proper Web Site link (5 posts)

• Started 13 years ago by Danny
• Latest reply 13 years ago from Danny

• Danny Member

  I recently changed servers, the new server provided the ftp address, and instructed to place files for the site in WebDocs.

  The last time I did this manually through Fetch it worked fine. My current site is uploaded with the proper ftp address user name and password. Up load went fine, but it's using my old site info, not the new.

  Please provide directions to an area that explains the file hierarchy for a web site location on the server.

  Thanks,

  Danny

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Danny,

  So, you uploaded your website to the new server, but you're still seeing the old website, not the new changes you've made - is that the problem you're experiencing?

  If that's not it, could you please try to explain again what exactly the problem is? And we'll do our best to advise.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• Danny Member

  Hi Scott,

  yes, your are correct.

  The new site is uploaded via Fetch into the folder Webdocs, I need to make sure that is in the root folder, and recoginized as the folder to use for displaying my site.

  Thanks,

  Danny

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Danny,

  You cannot use Fetch to specify those things; that's up to the server to do that. Fetch can only put files in the folder you tell it to put the files in; after that, if the server doesn't display them properly, it either means you didn't upload them to correct place on the server (in which case, you need to talk to the server people again, since they were the ones who told you to upload files there), or you need to tell the server where to find the files - in which case, your server people need to tell you how you can do that (usually there's some sort of administrative web interface). Specifying which folder to the server should find your webpage files in is not part of the FTP protocol (the language Fetch uses to communicate with the server), so Fetch can't make changes in that regard.

  However, that said, you might want to make sure that the problem isn't just that you need to empty your web browser's cache; that can often be the cause of changes to webpages not showing up. In Safari, go to the Safari menu and choose Empty Cache. Then quit your web browser, open it again, and visit your website and see if your changes appear now.

  Let us know if you still have questions after trying to empty the cache, and talking to your server people.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Edited 13 years ago #

• Danny Member

  Thanks Scott, I was wondering if I needed to call my server or get help on Fetch, you've clarified that.

  I also should have thought of empting the catch, that wasn't done and may just do the trick.

  Thanks again,

  Danny

  Posted 13 years ago #