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Quicktime files converted to "documents" upon upload (4 posts)

  • Started 7 years ago by petey
  • Latest reply 7 years ago from Scott McGuire
  • petey Member

    Hello,
    When I upload a quicktime movie file it is automatically converted to a generic "document" instead of showing up as the actual movie file. i have tried uploading in both "automatic" and "binary" transfer modes.

    One time it uploaded correctly, but then when i revisited the ftp page (logged off, then logged back on) it was in the form of the "document" again.

    Any ideas for what might be triggering this?

    many thanks,
    Petey

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi Petey,

    We'd like some more information to help us figure out what's going on.

    What extension does the file have, if any? That is, the part of the filename after the period. Usually QuickTime movies end in .mov.

    Has the name of the file changed after log off and log back on?

    And does the file still work as a QuickTime movie despite the fact that Fetch isn't labelling it as one? That is, have you tried downloading the file again, or accessing it via a web browser, if it's part of a webpage, and seeing if it still plays properly?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • petey Member

    For some reason they weren't saved with the file extension, so i just typed in the .mov and upload worked fine this time.

    Thank you for your quick response!

    Petey

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi Petey,

    Okay, glad you're all set.

    Just for future reference, in case this happens again... The file was still a QuickTime file, even without the extension and even though Fetch didn't say so.

    It's just that Fetch cannot correctly identify the kind of a file without an extension; unlike the Finder, Fetch has no additional information to fall back on if a file doesn't have an extension.

    If this happens again, all you need to do is rename the file on the server; just adding ".mov" to the file on the server will allow Fetch to display the correct information and download the file as the correct kind.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

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