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Recovery (4 posts)

  • Started 5 years ago by Kingdomyouthchurch.com
  • Latest reply 5 years ago from Scott McGuire
  • Kingdomyouthchurch.com Member

    Hi, I recently deleted folders that I need to keep, is there any way to get them back?

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi,

    Sorry, there is no way for Fetch to recover files or folders that you have deleted off a server.

    If you have copies of the folders on your Macintosh, you can upload them again to restore them to the server.

    Otherwise, you should contact the company or people who run the server and ask them if there is a way to recover the folders; they would be the only ones who can help you with that. (Unfortunately, most servers do not support recovering deleted files or folders.)

    Sorry not to have a better answer for you.

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • Kingdomyouthchurch.com Member

    ok, is there an 800 number or web address??

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi,

    I'm afraid I can't help answer that. We do not know who runs, or have access to the server, where your files are.

    Fetch Softworks is not a hosting provider. We do not provide a service, or servers, for storing your website or files. We just make Fetch, software that lets you move files from your Macintosh to servers run by other companies or people; so we do not know how to contact them.

    Most likely you purchased a hosting package (possibly with a domain name and an account on a server) from a service provider or hosting company to store your website or files. You need to determine who that is and how to contact them.

    Or, if you're using Fetch to transfer files to another company's server, you should contact that company.

    I apologize that I cannot be more specific; but I hope this clarifies things.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

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