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required permission to download to local folder (7 posts)

  • Started 1 year ago by Ant
  • Latest reply 2 months ago from Tanya
  • Ant Member

    When I attempt to openFetch after installation, I get an error message that says: "The action could not be completed because you do not have the required permissions to download to your local folder. (Try choosing a different folder from the “Save downloaded files to” menu in the Download pane of the Preferences".

    This is not possible to do because I cannot open Fetch and check the preferences. I have checked the path for downloads and User:Library:Prefs and all seem to be available to everyone.

    Anyone run across this problem, find a solution?

    Thanks.

    Posted 1 year ago #

  • Jim Matthews Administrator

    Hi,

    I would try deleting your Fetch preferences file. Here's how:

    1) In the Finder, choose "Go to Folder…" from the Go menu
    2) Enter:

    ~/Library/Preferences

    and click Go
    3) Find the file named com.fetchsoftworks.Fetch.plist and drag it to the Trash
    4) Open Fetch

    If you still see the problem I would recommend deleting your Internet Config preferences files. To find them, follow steps 1-3 above, and look for files that start "com.apple.internetconfig" (there may be com.apple.internetconfig.plist and com.apple.internetconfigpriv.plist). Drag them to the trash, and try opening Fetch.

    Do you still see the problem after following these steps?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Ant Member

    Hi Jim,

    Thanks for you help.

    IN past efforts, I had removed the prefs but not the internet config files. I have removes all of them now, actually anything that is connected to Fetch that I can find (com.fetchsoftworks.Fetch, etc.), and I still have the error.

    I have also removed the app and re-installed it from the latest version.

    Not sure if this matters, but this is a trial version.

    Thanks.

    Posted 1 year ago #

  • Jim Matthews Administrator

    Thanks for trying that. Could you send me your Fetch.log file? That would help me figure out exactly what is causing the error. To find Fetch.log:

    1) In the Finder, choose "Go to Folder…" from the Go menu
    2) Enter:

    ~/Library/com.fetchsoftworks.Fetch/Logs

    and click Go

    You can send it to us using the form at http://fetchsoftworks.com/fetch/feedback

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Tanya Member

    I am having the same problem.

    I can't see either preference file to delete as well..??

    Posted 2 months ago #

  • Jim Matthews Administrator

    Hi Tanya,

    Could you send me your Fetch.log file, following the directions above?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 months ago #

  • Tanya Member

    Thanks so much Jim – log sent :)

    Posted 2 months ago #

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