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Serial Number (2 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 10 years ago by Mimi
  • Latest reply 10 years ago from Jim Matthews
  • Mimi Member

    I can't register my recent purchase of FETCH. There is an error with the serial number. It keeps telling me that it has to begin with FETCH and have 30 characters, which it has. I have copied and pasted the serial number and it still doesn't work.

    Any suggestions? Can I speak with a customer service rep?

    Posted 10 years ago #

  • Jim Matthews Administrator

    Fetch is very picky about serial numbers (something we're working to correct), so even a stray space or carriage return character shows up as an extra character, and results in that "must have 30 characters" message. We recommend using copy and paste, but be careful to not copy the carriage return at the end of the line. If it still is not working I'd recommend taking a screen snapshot by typing cmd-shift-4 and sending it to bugs @ fetchsoftworks.com.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

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