Fetch Softworks

server busy (15 posts)

• Started 16 years ago by mcvee
• Latest reply 16 years ago from Scott McGuire

• mcvee Member

  My connection to the IP address keeps timing out.
  It was working yesterday, but now I can't seem to connect.
  I've closed all other programs and re-booted, but nothing seems to work

  Posted 16 years ago #

• mcvee Member

  Here's my transcript info:

  Fetch 5.3 (5D161) Intel running on Mac OS X 10.4.10 (8R4061a) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Expires 04/12/2008 T
  Connecting to ftp.gvogel.com port 21 (Mac OS X firewall is off) (3/31/08 2:45:04 PM)
  Update check skipped at 03/31/2008 02:46 PM (next check after 04/05/2008 03:05 AM)
  Connecting to ftp.eyewild port 21 (Mac OS X firewall is off) (3/31/08 3:02:24 PM)
  Connecting to ftp.eyewild port 21 (Mac OS X firewall is off) (3/31/08 3:02:53 PM)
  Connecting to ftp.eyewild.com port 21 (Mac OS X firewall is off) (3/31/08 3:03:45 PM)
  Connecting to ftp.gvogel.com port 21 (Mac OS X firewall is off) (3/31/08 3:23:00 PM)

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  From the transcript it looks like perhaps the server was having some problems yesterday, but as far as I can tell, the server appears to be working again this morning.

  If you are still having troubles connecting this morning, let us know and we will try to investigate further.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• mcvee Member

  Hi Scott,
  Yeah, it's still timing out before connecting. I've had someone try it (yesterday and today) and they don't seem to be having problems. They did, though, change around some parameters to make room for more material. What do you think I can do on my end? Thanks,
  Cat

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Cat,

  We'd like you to try to connect to your server using the command line ftp client that's built into Mac OS X. This will help us determine whether this is a Fetch problem, or something else. To do this:

  * Open the Applications folder.
  * Open the Utilities folder.
  * Open the Terminal application.
  * At the prompt, type:

  ftp your-server-address

  * Replace "your-server-address" with the hostname (or IP address) for your server.
  * And then press the Return key.

  At this point, either you will be prompted for "Name" (your username), or you'll get an error, like you do with Fetch.

  Please let us know which happens.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• mcvee Member

  here's what happened:

  Last login: Tue Apr 1 15:27:42 on ttyp1
  Welcome to Darwin!
  cat-vogels-computer:~ catvogel$ your-server-address
  -bash: your-server-address: command not found
  cat-vogels-computer:~ catvogel$ ftp.gvogel.com
  -bash: ftp.gvogel.com: command not found
  cat-vogels-computer:~ catvogel$

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Cat,

  I'm sorry, what I meant was that you should type the following into the command line:

  ftp ftp.gvogel.com

  You need to type "ftp" twice - once it's the command you're issuing, and second it's part of the hostname you're trying to contact.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• mcvee Member

  no, no...I realized after re-reading your post that I needed to do it that way...sorry...but here's what happend

  Last login: Tue Apr 1 18:03:01 on console
  Welcome to Darwin!
  cat-vogels-computer:~ catvogel$ ftp ftp.gvogel.com
  vogel@gvogel.com

  it didn't prompt for a username, it just went to the next line so I typed the username. Am I still doing it wrong?

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Cat,

  No, I don't think you did it wrong this time - I think it means the command line FTP client is having the same problem that Fetch is having.

  What happens, if in Fetch, you enter 209.59.180.249 as the hostname - but use the username and password you normally use for ftp.gvogel.com ?

  Is your Mac connected to the Internet via wireless or a router (a device that shares an Internet connection between several different computers), or is it connected directly to the DSL/cable modem?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• mcvee Member

  Hi Scott,
  I'm wireless, and I tried the 209 route and still the same result. The fetch dog is still running for it's life.
  It's weird that this wasn't happening before. I was only accessing the ftp site for two days before it happened though.

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Cat,

  Thanks for the additional information.

  It is odd that it started happening unexpectedly; I assume you made no changes to your setup a couple of days ago.

  There are two likely possibilities:

  (1) either something in your network setup (wireless router, cable modem, ISP itself) is blocking your connection to the server;
  (2) the server is refusing to let you connect, probably because of your IP address (your Mac's "Internet address"). Some servers only allow connections from certain IP addresses.

  Unfortunately, while the information we've gathered has ruled out some potential problems, so far I'm not sure which of those it is (and who you should talk to in each case is different).

  Perhaps we should check to see if you can connect successfully to any FTP server. In Fetch, try to connect our server. Its address is:

  ftp.fetchsoftworks.com

  leave the username and password blank.

  Let me know if you can connect successfully or not.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• mcvee Member

  Scott,
  I was able to connect to the fetch ftp site.

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Cat,

  Okay, so it's server-specific.

  The next step would be to do one of two things:

  * Connect your Mac directly to your cable/DSL modem and see if you can connect to the server successfully then. If so, the problem is with your wireless router.

  * Or skip that step for now, and contact the folks who run the server and ask if they are blocking or not accepting FTP connections from certain IP addresses, and if so, find out if your address is one of the ones being blocked. (You can find out your current IP address by going to http://whatismyipaddress.com .)

  I'm sorry we don't have an immediate solution for you, but the problem is not with Fetch, so the above is the best I have to offer.

  Let us know how it goes, or if you have questions about the above.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• mcvee Member

  it's working again! not sure why exactly, but thanks so much for your help!
  cat

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Cat,

  I guess it realized you weren't going to give up. :-)

  You're welcome, and we're glad to hear it's working again.

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #