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Server file error (7 posts)

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  • Started 10 years ago by cnb
  • Latest reply 10 years ago from cnb
  • cnb Member

    I'm using fetch 3.0.3 on an iMac.

    I was uploading two files recently and pressed the stop button before the upload had finished. When I tried to delete the incomplete files, I got the following error message:

    "Server file error:DELE:Couldn't get file status for NewFNB of Crestview.tif." I can't even delete them when passive mode is turned off.

    Is there any way to override this error message and delete them anyway?

    This is the transcript file that was generated:

    "257 "/webdocs/data/FNB ad stuff" is current directory.
    PASV
    227 Entering Passive Mode (207,217,98,210,238,68).
    LIST
    150 Opening ASCII mode data connection for file list
    226 Transfer complete.
    -rw-r--r-- 1 freeuser wwwfree 106496 Oct 22 22:31 NewFNB of Crestview
    -rw-r--r-- 1 freeuser wwwfree 0 Oct 22 22:31 NewFNB of Crestview.tif
    drwxr-xr-x 2 freeuser wwwfree 4096 Oct 22 23:38 FNB ad stuff2
    NOOP
    200 NOOP command successful.
    NOOP
    200 NOOP command successful.
    NOOP
    200 NOOP command successful."

    Posted 10 years ago #

  • Jim Matthews Administrator

    It looks like there's a problem on the server side. If you keep getting that message I would contact the server administrator to see if the files can be deleted from the server side.

    If you need a quicker fix one idea would be to rename the files in question. If that works you could then upload replacements.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • cnb Member

    Thanks, Jim! I appreciate your response.

    I did try contacting the people running the server; they couldn't delete the files, and gave me a link to the Fetch web site.

    I couldn't do anything to the files--rename, delete, or download them. The error message just keeps popping up.

    Originally posted by JimMatthews:

    It looks like there's a problem on the server side. If you keep getting that message I would contact the server administrator to see if the files can be deleted from the server side.

    If you need a quicker fix one idea would be to rename the files in question. If that works you could then upload replacements.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • Jim Matthews Administrator

    Could you post the entire contents of the Fetch Transcript window after you try to rename and/or delete the file?

    I'm surprised by the server administrator's answer; if they can't delete a file something is seriously wrong with the server.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • cnb Member

    This is what I got after I tried to delete one of the files:

    Connecting to ftp-www.earthlink.net port 21 (6/16/04 10:49:08 AM)
    220 FTP-WWW server ready
    USER okpublishing@earthlink.net
    331 Password required for okpublishing@earthlink.net.
    PASS
    230-
    230- Your disk quota is: 10.00 megabytes
    230- Your disk usage is: 9.15 megabytes (91.49% of quota)
    230-
    230 User okpublishing@earthlink.net logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/webdocs" is current directory.
    PWD
    257 "/webdocs" is current directory.
    PWD
    257 "/webdocs" is current directory.
    CWD data
    250 CWD command successful.
    PWD
    257 "/webdocs/data" is current directory.
    NOOP
    200 NOOP command successful.
    NOOP
    200 NOOP command successful.
    NOOP
    200 NOOP command successful.
    NOOP
    200 NOOP command successful.
    CWD FNB ad stuff
    250 CWD command successful.
    PWD
    257 "/webdocs/data/FNB ad stuff" is current directory.
    PORT 10,0,0,2,248,98
    200 PORT command successful.
    LIST
    150 Opening ASCII mode data connection for file list.
    226 Transfer complete.
    -rw-r--r-- 1 freeuser wwwfree 106496 Oct 22 2003 NewFNB of Crestview
    -rw-r--r-- 1 freeuser wwwfree 0 Oct 22 2003 NewFNB of Crestview.tif
    drwxr-xr-x 2 freeuser wwwfree 4096 Oct 29 2003 FNB ad stuff2
    CWD FNB ad stuff2
    250 CWD command successful.
    PWD
    257 "/webdocs/data/FNB ad stuff/FNB ad stuff2" is current directory.
    PORT 10,0,0,2,223,151
    200 PORT command successful.
    LIST
    150 Opening ASCII mode data connection for file list.
    226 Transfer complete.
    -rw-r--r-- 1 freeuser wwwfree 1578302 Oct 22 2003 NewFNB of Crestview.tif
    DELE NewFNB of Crestview.tif
    550 DELE: Couldn't get file status for NewFNB of Crestview.tif
    ftp_delete or ftp_rmdir: -30006
    PWD
    257 "/webdocs/data/FNB ad stuff/FNB ad stuff2" is current directory.
    PORT 10,0,0,2,72,70
    200 PORT command successful.
    LIST
    150 Opening ASCII mode data connection for file list.
    226 Transfer complete.
    -rw-r--r-- 1 freeuser wwwfree 1578302 Oct 22 2003 NewFNB of Crestview.tif
    NOOP
    200 NOOP command successful.
    NOOP
    200 NOOP command successful.

    ---

    Originally posted by JimMatthews:

    Could you post the entire contents of the Fetch Transcript window after you try to rename and/or delete the file?

    I'm surprised by the server administrator's answer; if they can't delete a file something is seriously wrong with the server.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • Jim Matthews Administrator

    The error message that the server is sending back -- "Couldn't get file status for NewFNB of Crestview.tif" indicates a server problem. There really isn't anything you can do about it -- it's up to Earthlink to fix the problem or delete the files themselves. I would not accept them saying that they can't delete the files -- in order to maintain their servers they have to be able to delete files.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • cnb Member

    It might have been a case of Indian tech support.
    I tried contacting them about it again yesterday, spent about 40 minutes with online tech help, and they wrote it up for the engineers. They called me this morning so it should be resolved soon.

    Thanks for taking a look at it; I appreciate it!

    Renee

    --

    Originally posted by JimMatthews:

    The error message that the server is sending back -- "Couldn't get file status for NewFNB of Crestview.tif" indicates a server problem. There really isn't anything you can do about it -- it's up to Earthlink to fix the problem or delete the files themselves. I would not accept them saying that they can't delete the files -- in order to maintain their servers they have to be able to delete files.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

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