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server file error (5 posts)

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  • Started 9 years ago by uhls
  • Latest reply 9 years ago from uhls
  • uhls Member

    We have a many clients using our FTP site. We cann ot delete files that one client in particular sends us. They access our FTP site via our homepage and upload like everyone else, but after the files get to us and we try to delete, I get the following message from Fetch:

    Server File Error: (file name) : system cannot find the file specified

    Tried deleting by going into web browsers with our passwords and id's (Explorere and Safari). Had the client try to delete from their browser, and also had them try to delete from Fetch on their end.
    Any ideas? It's just odd that we can delete all other files but theirs. Uploading to our site is idiot proof, so I can't imagine them doing anything different.
    Thanks,
    Uhls

    Posted 9 years ago #

  • Jim Matthews Administrator

    My best guess is that the file name has some special character. Can you get a command line on the server (using ssh or telnet)?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

  • uhls Member

    It looks like there IS a space in front of those file names. That could be just a space or some odd character you mentioned.
    I don't follow you on ssh or telnet - sorry limited on the FTP lingo - printing and graphics is my game. If you could explain what you mean on using ssh or telnet, that would be great.

    Posted 9 years ago #

  • Jim Matthews Administrator

    It sounds like the FTP server does not properly handle file names that start with a space. If that's the case you'll need to use a command line tool.

    SSH and telnet are programs that let you type commands to a server. On Mac OS X you can run the Terminal application (it's in the Utilities folder, inside the Applications folder) and type:

    ssh username@servername

    to connect. Once you are logged in you can type commands (e.g. UNIX commands if it is a UNIX server).

    Is this server at a hosting company, where a technician might be able to help get rid of the files?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

  • uhls Member

    Yes, we have a hosting company. I'll get a tech on it. I tried everything as noted before. Thanks for the help, Jim.
    Uhls

    Posted 9 years ago #

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