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Server keeps resetting connection (7 posts)

  • Started 8 years ago by kersteincreative
  • Latest reply 8 years ago from kersteincreative
  • kersteincreative Member

    My client's FTP site won't let me download properly -- it keeps dropping my connection. (No issues with uploading.) Any ideas? The transcript is below. Thank you!

    Fetch 5.0.5 (5A835) PowerPC running on Mac OS X 10.4.6 (8I127) PowerPC English
    StuffIt Engine 0x812, StuffIt SDK Version 10.0.1
    Partial serial FETCH5X005-K83T-SJCH T
    Connecting to mail.ccicrosby.com port 21 (OS X firewall is off) (5/11/06 4:54:27 PM)
    Connected to 216.250.231.90 port 21 (5/11/06 4:54:27 PM)
    220 ProFTPD 1.2.10 Server (ProFTPD) [216.250.231.90]
    USER crosby
    331 Password required for crosby.
    PASS
    230 User crosby logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 MACB not understood
    CWD private/Access Learning/
    250 CWD command successful
    PWD
    257 "/private/Access Learning" is current directory.
    TYPE I
    200 Type set to I
    SIZE TH-Sum05-Cover-HiRes.jpg.sitx.bin
    213 6122240
    MDTM TH-Sum05-Cover-HiRes.jpg.sitx.bin
    213 20060511171046
    PASV
    227 Entering Passive Mode (216,250,231,90,189,211).
    ABOR
    Unsuccessful transfer of TH-Sum05-Cover-HiRes.jpg.sitx.bin (0 bytes, 0 bytes/sec, 0:35 elapsed) stopped at 5/11/06 4:55:03 PM
    ftp_retrieve: -30027 (state == RESTART_RETRIEVING)
    Update check skipped at 05/11/2006 04:56 PM (next check after 05/14/2006 09:01 AM)

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi,

    Could you please show us a transcript of a successful upload, followed directly by a download attempt?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • kersteincreative Member

    Originally posted by ScottMcGuire:

    Hi,

    Could you please show us a transcript of a successful upload, followed directly by a download attempt?

    Thanks,

    Scott McGuire
    Fetch Softworks

    The test upload took quite a bit of time, but it did work. Thanks in advance! Transcript below:

    Fetch 5.0.5 (5A835) PowerPC running on Mac OS X 10.4.6 (8I127) PowerPC English
    StuffIt Engine 0x812, StuffIt SDK Version 10.0.1
    Partial serial FETCH5X005-K83T-SJCH T
    Connecting to mail.ccicrosby.com port 21 (OS X firewall is off) (5/11/06 6:55:15 PM)
    Connected to 216.250.231.90 port 21 (5/11/06 6:55:16 PM)
    220 ProFTPD 1.2.10 Server (ProFTPD) [216.250.231.90]
    USER crosby
    331 Password required for crosby.
    PASS
    230 User crosby logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 MACB not understood
    CWD private/
    250 CWD command successful
    PWD
    257 "/private" is current directory.
    TYPE A
    200 Type set to A
    PASV
    227 Entering Passive Mode (216,250,231,90,145,74).
    ABOR
    ftp_list: -30027 (state == GETTING_LIST)
    QUIT
    send_cmd():con_conn->Putline() returns -3208
    Connecting to mail.ccicrosby.com port 21 (OS X firewall is off) (5/11/06 6:56:15 PM)
    Connected to 216.250.231.90 port 21 (5/11/06 6:56:15 PM)
    220 ProFTPD 1.2.10 Server (ProFTPD) [216.250.231.90]
    USER crosby
    331 Password required for crosby.
    PASS
    230 User crosby logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 MACB not understood
    CWD /private/
    250 CWD command successful
    PWD
    257 "/private" is current directory.
    CWD /private
    250 CWD command successful
    PWD
    257 "/private" is current directory.
    TYPE A
    200 Type set to A
    PORT 10,0,1,3,192,11
    200 PORT command successful
    LIST
    150 Opening ASCII mode data connection for file list
    drwxr-sr-x 2 crosby root 4096 May 11 22:53 Access Learning
    drwxr-sr-x 2 crosby root 4096 Jul 22 2005 Advertisers
    drwxr-sr-x 3 crosby root 4096 May 1 20:21 Digital Discovery
    -rw------- 1 crosby root 165 Mar 2 04:43 README.txt
    drwxr-sr-x 2 crosby root 4096 May 11 20:30 Threshold
    -rw-rw-r-- 1 crosby root 4038 Jul 8 2005 index.html
    -rw-r--r-- 1 crosby psacln 805464 May 11 22:54 test_GARBAGE.jpg
    226-Transfer complete.
    226 Quotas off
    CWD Access Learning
    250 CWD command successful
    PWD
    257 "/private/Access Learning" is current directory.
    PORT 10,0,1,3,192,12
    200 PORT command successful
    LIST
    150 Opening ASCII mode data connection for file list
    -rw-r--r-- 1 crosby psacln 654916 May 11 13:46 CIC-070806_0809-Internet Safety_v3.sit
    -rw-r--r-- 1 crosby psacln 4185952 May 10 17:40 CIC_070806_Layouts_v1.sit
    -rw-r--r-- 1 crosby psacln 3400098 May 10 16:02 Covers_LinkedPDFs.sit
    -rw-r--r-- 1 crosby psacln 3600384 May 11 17:09 T-Fall05_Hi-Res.jpg.sitx.bin
    -rw-r--r-- 1 crosby psacln 6122240 May 11 17:10 TH-Sum05-Cover-HiRes.jpg.sitx.bin
    -rw-r--r-- 1 crosby psacln 4141824 May 11 17:08 TH-Win06_Print.jpg.sitx.bin
    -rw-r--r-- 1 crosby psacln 5618048 May 11 17:44 THSpr06Print.jpg.sitx.bin
    -rw-r--r-- 1 crosby psacln 376377 May 11 17:06 Threshold Covers for Randye.sitx.bin
    -rw-r--r-- 1 crosby psacln 43008 May 8 16:23 drafts to RK.sitx.bin
    -rw-r--r-- 1 crosby psacln 1009632 May 11 22:55 test_GARBAGE.jpg
    226-Transfer complete.
    226 Quotas off
    TYPE I
    200 Type set to I
    PORT 10,0,1,3,192,13
    200 PORT command successful
    STOR test_GARBAGE.jpg
    150 Opening BINARY mode data connection for test_GARBAGE.jpg
    Update check skipped at 05/11/2006 06:57 PM (next check after 05/14/2006 09:01 AM)
    PWD
    PWD
    PWD
    226 Transfer complete.
    257 "/private/Access Learning" is current directory.
    257 "/private/Access Learning" is current directory.
    257 "/private/Access Learning" is current directory.
    Transfer of test_GARBAGE.jpg (3,560,851 bytes, 7,576 bytes/sec, 7:50 elapsed) completed at 5/11/06 7:04:16 PM
    SIZE test_GARBAGE.jpg
    213 3560851
    MDTM test_GARBAGE.jpg
    213 20060511230414
    PORT 10,0,1,3,192,14
    200 PORT command successful
    RETR test_GARBAGE.jpg
    150 Opening BINARY mode data connection for test_GARBAGE.jpg (3560851 bytes)
    Unsuccessful transfer of test_GARBAGE.jpg (139,008 bytes, 0 bytes/sec, 0:00 elapsed) stopped at 5/11/06 7:04:38 PM
    ftp_retrieve: -3253 (state == RGET_RETRIEVING)
    Connecting to mail.ccicrosby.com port 21 (OS X firewall is off) (5/11/06 7:05:01 PM)
    Connected to 216.250.231.90 port 21 (5/11/06 7:05:02 PM)
    220 ProFTPD 1.2.10 Server (ProFTPD) [216.250.231.90]
    USER crosby
    331 Password required for crosby.
    PASS
    230 User crosby logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 MACB not understood
    CWD /private/Access Learning/
    250 CWD command successful
    PWD
    257 "/private/Access Learning" is current directory.
    TYPE I
    200 Type set to I
    SIZE Covers_LinkedPDFs.sit
    213 3400098
    MDTM Covers_LinkedPDFs.sit
    213 20060510160220
    PORT 10,0,1,3,192,16
    200 PORT command successful
    RETR Covers_LinkedPDFs.sit
    150 Opening BINARY mode data connection for Covers_LinkedPDFs.sit (3400098 bytes)
    Unsuccessful transfer of Covers_LinkedPDFs.sit (141,904 bytes, 141,904 bytes/sec, 0:01 elapsed) stopped at 5/11/06 7:05:03 PM
    ftp_retrieve: -3253 (state == RGET_RETRIEVING)
    Connecting to mail.ccicrosby.com port 21 (OS X firewall is off) (5/11/06 7:05:13 PM)
    Connected to 216.250.231.90 port 21 (5/11/06 7:05:13 PM)
    220 ProFTPD 1.2.10 Server (ProFTPD) [216.250.231.90]
    USER crosby
    331 Password required for crosby.
    PASS
    230 User crosby logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 MACB not understood
    CWD private/Access Learning/
    250 CWD command successful
    PWD
    257 "/private/Access Learning" is current directory.
    TYPE I
    200 Type set to I
    SIZE Covers_LinkedPDFs.sit
    213 3400098
    MDTM Covers_LinkedPDFs.sit
    213 20060510160220
    PORT 10,0,1,3,192,18
    200 PORT command successful
    REST 141904
    350 Restarting at 141904. Send STORE or RETRIEVE to initiate transfer
    RETR Covers_LinkedPDFs.sit
    150 Opening BINARY mode data connection for Covers_LinkedPDFs.sit (3258194 bytes)
    Unsuccessful transfer of Covers_LinkedPDFs.sit (117,288 bytes, 0 bytes/sec, 0:00 elapsed) stopped at 5/11/06 7:05:14 PM
    ftp_retrieve: -3253 (state == RESTART_RETRIEVING)
    Connecting to mail.ccicrosby.com port 21 (OS X firewall is off) (5/11/06 7:05:17 PM)
    Connected to 216.250.231.90 port 21 (5/11/06 7:05:17 PM)
    220 ProFTPD 1.2.10 Server (ProFTPD) [216.250.231.90]
    USER crosby
    331 Password required for crosby.
    PASS
    230 User crosby logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 MACB not understood
    CWD private/Access Learning/
    250 CWD command successful
    PWD
    257 "/private/Access Learning" is current directory.
    TYPE I
    200 Type set to I
    SIZE Covers_LinkedPDFs.sit
    213 3400098
    MDTM Covers_LinkedPDFs.sit
    213 20060510160220
    PORT 10,0,1,3,192,20
    200 PORT command successful
    REST 259192
    350 Restarting at 259192. Send STORE or RETRIEVE to initiate transfer
    RETR Covers_LinkedPDFs.sit
    150 Opening BINARY mode data connection for Covers_LinkedPDFs.sit (3140906 bytes)
    Unsuccessful transfer of Covers_LinkedPDFs.sit (147,696 bytes, 0 bytes/sec, 0:00 elapsed) stopped at 5/11/06 7:05:19 PM
    ftp_retrieve: -3253 (state == RESTART_RETRIEVING)

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi,

    Thanks for the additional information. Unfortunately, we're stumped - we don't know what could be causing this sort or problem.

    You should try another FTP client, such as Interarchy (which you can get from www.interarchy.com) and see if you can download from this server using it. If you can, please let us know; if not, it's most likely an issue with the client's server.

    Sorry not to have a better answer,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • kersteincreative Member

    Bad news guys. I think it's Fetch. :()

    I downloaded Interarchy and tried it. It didn't work until it Toggled over to Passive Mode, but then I was able to upload/download with no connection drops.

    Hopefully you can come up someting!

    Thanks for the help.

    Originally posted by ScottMcGuire:

    Hi,

    Thanks for the additional information. Unfortunately, we're stumped - we don't know what could be causing this sort or problem.

    You should try another FTP client, such as Interarchy (which you can get from www.interarchy.com) and see if you can download from this server using it. If you can, please let us know; if not, it's most likely an issue with the client's server.

    Sorry not to have a better answer,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi,

    Thanks for the followup. We're sorry Fetch didn't work for you in this case, we'll look into it.

    Just to confirm, you did have the "Use passive mode" checkbox in Fetch checked, correct? (It looks like you did, based on the transcript, but just double-checking.)

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • kersteincreative Member

    Yes. I tried it both wyas many, many times. :()

    Originally posted by ScottMcGuire:

    Hi,

    Thanks for the followup. We're sorry Fetch didn't work for you in this case, we'll look into it.

    Just to confirm, you did have the "Use passive mode" checkbox in Fetch checked, correct? (It looks like you did, based on the transcript, but just double-checking.)

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

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