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Server responded: "User cannot log in" (2 posts)

  • Started 4 years ago by C.S.
  • Latest reply 4 years ago from Scott McGuire
  • C.S. Member

    Hi.

    I have Fetch 5.5.3 And I am having difficulty logging into one of my accounts. I keep receiving the same error message "server rejected the password" I have logged in successfully before when I had the trial version. I purchased Fetch, and I can log in successfully to other accounts just not this one particular godaddy one. I have not changed my password either.

    Help is greatly appreciated!

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi,

    If you receive an error like this when trying to connect to a server that you've previously connected to successfully, usually this indicates a problem with the server. You should contact the company or person who runs the server to have them look into the problem.

    If they confirm that there is not a problem with the server, verify your hostname, username, and password with them, and then double-check what you've entered in the New Connection dialog or the shortcut.

    You may receive an error saying your password is incorrect even if the real problem is that you entered the incorrect hostname or username, or the server is experiencing problems.

    Fetch is not involved in deciding whether your password is correct or not; Fetch sends what you type as your password to the server, and either the server says the password is okay, and allows Fetch to connect; or the server rejects the password and sends back an error message, which Fetch then reports to you.

    So, the people who run the server should be able to help you; please let us know if you have further questions after talking to them.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

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