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"Server response; Illegal PORT Command" (8 posts)

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  • Started 9 years ago by Maggie
  • Latest reply 9 years ago from Jim Matthews
  • Maggie Member

    When I try to connect I receive the message "Server response; Illegal PORT Command"

    When I check the "Use passive mode transfers (PASV)" box in the Firewall section of Preferences. I recieve the message
    "Server response: Can't open data connection.

    Please can you help

    Posted 9 years ago #

  • Jim Matthews Administrator

    Could you choose "Fetch Transcript" from the Window menu and post the contents after you dismiss the "Illegal PORT Command" error message? That should contain clues to the problem.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

  • Maggie Member

    Jim

    Below is the Fetch transcript. Thanks Maggie.

    Connecting to ftp.on-line.uk.net port 21 (11/1/05 9:44:48 am)
    220 level42.on-line.uk.net FTP server (Version wu-2.4.2-academ[BETA-18](1)
    Mon Nov 8 12:35:12 GMT 1999) ready.
    USER inglis
    331 Password required for inglis.
    PASS
    230 User inglis logged in. Access restrictions apply.
    SYST
    215 UNIX Type: L8 Version: BSD-199506
    PWD
    257 "/inglis" is current directory.
    PWD
    257 "/inglis" is current directory.
    CWD public_html
    250 CWD command successful.
    PWD
    257 "/inglis/public_html" is current directory.
    PORT 192,168,99,12,120,170
    500 Illegal PORT Command
    ftp_list: -30000
    QUIT
    221 Goodbye.

    Posted 9 years ago #

  • Jim Matthews Administrator

    How are you connected to the Internet? Is there some sort of router between your computer and your Internet connection?

    It looks like you are behind a router and that router is not translating addresses for you, which will keep Fetch from working when "Use passive mode transfers (PASV)" is unchecked. And it sounds like your server does not work if you have that option checked.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

  • Maggie Member

    Hi Matthew

    Yes I am behind a router. Can my internet service provider do anything? Or can it be solved by changing settings on my router. I am able to upload files to a different web site held by a different internet service provider using Fetch.

    Thanks Maggie

    Posted 9 years ago #

  • Jim Matthews Administrator

    When you upload to this different provider, is the PASV checkbox checked?

    What brand and model router do you have?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

  • Maggie Member

    Matthew

    No the PASV checkbox isn't checked when I connect to the other ISP.

    The router is a Viking. H/W Version: 81001a.
    S/W Version: VIK-2.1.040311a. I've no idea what this description of the router means.

    Thanks,

    Maggie

    [This message has been edited by Maggie (edited 01-12-2005).]

    Posted 9 years ago #

  • Jim Matthews Administrator

    The fact that you can connect to another server with passive mode unchecked suggests that the fault is not in your router, at least not completely. I would talk to the server administrators. Tell them that you can't connect using either passive mode or active mode; hopefully they can fix the problem from their end.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

Topic closed

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