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Shortcuts are gone / Can't create new ones (6 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 10 years ago by MrsHaffly
  • Latest reply 10 years ago from Jim Matthews
  • MrsHaffly Member

    I've been using Fetch for many, many years. I've had the latest version on my OS X 10.2.8 for almost a year.

    I've had the same shortcuts all this time.

    Day before yesterday, I updated my Dreamweaver MX 2004 with the latest patch. Worked all day and half the night on my site, opened Fetch and posted at around 2:30 a.m.

    The next morning, all of my shortcuts were missing, and Fetch would not let me create new ones. In the New Connection diaglog box, the Shortcut pulldown menu has only two options now: Create New Shortcut, and Create Default Shortcut. Both of which are grayed out and not selectable.

    Using the main menu, Customize, New Shortcut just gives me an error beep. It will not allow me to create a shortcut.

    Besides the DW update patch, the only other program that I have used besides Fetch, DW and Mail is a little program called TimeLog. It has been installed for about a week.

    Has anyone experienced similar problems? Know if there is a bug or conflict between any of these apps? Or know why "all of a sudden" I cannot use shortcuts in Fetch?

    My copy is a registered and paid for copy. Version 4.0.3. OS is Mac OSX 10.2.8. Dreamweaver MX 2004 v7.0.1. TimeLog version 2.0.1.

    Thanks!

    Posted 10 years ago #

  • MrsHaffly Member

    Well, I at least fixed part of my own problem by removing the prefs file. So now I can create new ones.

    Is there a reason this happened, or just a quirk of the beast of apps?

    Posted 10 years ago #

  • Jim Matthews Administrator

    It sounds like your Fetch Shortcuts file got corrupted, but I don't know why (I wish I did, especially if that told me a way to make it not happen in future versions!). I would recommend restoring the Fetch Shortcuts file from a backup if you have one.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • MrsHaffly Member

    Thanks Jim.

    Luckily I had visited most of the sites I manage, so could use the "recent connections" to get me where I needed to go, then create a new shortcut once there.

    It was faster than looking it all back up!

    :)

    Posted 10 years ago #

  • aardvarkbc Member

    Originally posted by JimMatthews:

    It sounds like your Fetch Shortcuts file got corrupted ... I would recommend restoring the Fetch Shortcuts file from a backup if you have one.

    In my case this started with trying to copy my Shorcuts file over to my laptop. The laptop wouldn't see the file, and Fetch showed me only the default shortcuts.

    I'm not clear on why copying a single file from one Mac to another should change its file type and creator code.

    Anyway, when I returned to my main Mac, ITS Shortcuts had also reverted to default. I am SURE I never copied TO this machine, only from.

    I was able to save most of my Shortcuts with the Recent Connections tip, but I am not sure I can trust Fetch right now.

    How about if you see an older file that you don't like, you rename it .bak instead of overwriting it? Or ask me if you can fix the type.creator?

    I have not done any DW update. It is Fetch 4.0.3

    Posted 10 years ago #

  • Jim Matthews Administrator

    If Fetch does not see a Fetch Shortcuts file it is probably because it isn't in the right location (on OS X that's the Preferences folder in the Library folder of the home folder). If the file is in the right place Fetch will open it without checking its type/creator; you only need the correct type/creator to open the file by double-clicking. I've never seen Fetch overwrite an existing Fetch Shortcuts file; if it can't open the file by that name it will operate without one.

    So I don't have a good explanation for the behavior you've seen, but I'm glad that the Recent Connections feature helped you get your shortcuts back.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

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