Fetch Softworks

Shortcuts Not Being Saved (4 posts)

• Started 8 years ago by PMR_akaHanjive
• Latest reply 8 years ago from Jim Matthews

• PMR_akaHanjive Member

  Following the steps outlined in this tech note:
  http://fetchsoftworks.com/fetch/help/Contents/Tutorial/MovingShortcuts.html

  Old Macintosh to New Macintosh. I am able to open the saved shortcuts file and then drag and drop into the copy of Fetch (v5.7.5) that is running. While Fetch is still running (same session) I can close the shortcuts window and then reopen the window and the shortcuts list is "current". However, when I Quit and the Reopen Fetch, the shortcuts that were dragged 'n dropped are not there. I manually add/created a new shortcuts in the "default list" after dragging 'n dropping - closed the window and then reopened. The old shortcuts and the new item are also not preserved.

  I can create a new ShortCuts list, drag and drop the "old" collection there - save the list/file, close and they are preserved when that file is opened again.

  OS X v10.8.5 w/ Fetch v5.7.5

  Posted 8 years ago #

• Jim Matthews Administrator

  Hi,

  Thanks for reporting this problem. If you open Fetch, create a new shortcut manually, quit Fetch, and open Fetch again, is the new shortcut there?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 8 years ago #

• PMR_akaHanjive Member

  I had tried a variation of manually adding a shortcut without success. Just tried again, exactly as you described. Quit the program, reopen Fetch and alas the manually created shortcut is not in the Shortcuts list.

  Posted 8 years ago #

• Jim Matthews Administrator

  It sounds like there's a problem with saving information to the shortcuts file. Here's what I'd do:

  1) Use the Save a Copy as… command in the File menu to save your shortcuts to a separate shortcut list file (don't check the "Make these my default shortcuts" checkbox)
  2) Quit Fetch
  3) In the Finder, choose Go to Folder… from the Go menu and paste:

  ~/Library/Preferences

  and click Go
  4) Find the file named com.fetchsoftworks.Fetch.Shortcuts.plist and drag it to the trash
  5) Open Fetch
  6) Open the shortcut list file you created in step 1
  7) Choose Show Shortcuts from the Shortcuts menu
  8) Option-drag the shortcuts from the "Fetch Shortcuts" window that appeared in step 6 to the window that appeared in step 7
  9) Quit Fetch
  10) Open Fetch and choose Show Shortcuts from the Shortcuts menu

  Do you see your shortcuts?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 8 years ago #