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site display (7 posts)

  • Started 2 years ago by Tiebout
  • Latest reply 2 years ago from Tiebout
  • Tiebout Member

    When I log in to the current site I want to update, the index page and html folder does not display. I talked to my host and can see the pages in the control panel and when I log in using dreamweaver. I just upgraded o 5.6 thinking that might solve the problem but it didn't . The host had never heard of this problem. Nothing had changed since my last login. Any suggestions?
    thanks
    Tiebout

    Posted 2 years ago #

  • Scott McGuire Administrator

    Hi Tiebout,

    So the problem is you cannot see the files in Fetch?

    Or that you see the files in Fetch, but you do not see your webpages when you go to the website with a web browser?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 2 years ago #

  • Tiebout Member

    the problem is I can't see the files in Fetch. The site displays fine and I can see the files on the server in the control panel and using filezila and through dreamweaver.
    Tiebout

    Posted 2 years ago #

  • Scott McGuire Administrator

    Hi,

    Okay, thanks for the clarification.

    We'd like some more information to help figure out what's going on.

    First, could you please tell us the address (URL) of the website in question?

    Second, please do the following:

    * Quit Fetch, if it's running.
    * Open Fetch again.
    * Connect to your server.
    * Go to the View menu, and choose Refresh.
    * Then go to the Window menu, and choose Fetch Transcript.
    * Copy the entire contents of the transcript window, and paste them into a reply to this message.

    We'll take a look and try to advise.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 2 years ago #

  • Tiebout Member

    Hitting the refresh button made my files viewable. Here is the transcript.
    Thanks for your help.
    Tiebout

    Fetch 5.6 (5F64) Intel running on Mac OS X 10.5.8 (9L31a) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH55001-R4J9-HRRV T
    Connecting to lwvhouston.org port 21 (Mac OS X firewall is blocking connections (except for essential services)) (6/29/11 8:29 AM)
    Connected to 216.92.53.165 port 21 (6/29/11 8:29 AM)
    220 lwvhouston.org NcFTPd Server (licensed copy) ready.
    USER lwvha
    331 User lwvha okay, need password.
    PASS
    230-You are user #1 of 2 simultaneous users allowed.
    230-
    230-Welcome to pair Networks, Inc. This server is for use only by our
    230-authorized clients. Use of our service constitutes acceptance of our
    230-service contract and policies at http://www.pair.com/policies
    230-
    230-If you do not agree to or understand these policies, or are not an
    230-authorized client, you must disconnect immediately.
    230-
    230-You are logging into Web Hosting Server #321. Please make sure you
    230-are using the following addresses to access your account:
    230-
    230- SSH/FTP: chanas.pair.com◇
    230- WWW: www321.pair.com
    230- IMAP: mail321.pair.com
    230-
    230-For assistance with your account, please visit our Support Resources
    230-section at http://www.pair.com/support/. If you have a question not
    230-answered there, please contact us at support@pair.com or call us at:
    230-
    230- +1 877 PAIR NET (877 724-7638 Toll Free -- US and Canada -- option 2)
    230- +1 412 381-7247 (Global -- option 2)
    230-
    230-Please check http://www.pair.com/support/system_notices.html regularly
    230-for important system information.
    230-
    230-Thank you for choosing pair Networks, Inc!
    230-
    230-
    230 Logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/usr/home/lwvha" is cwd.
    PWD
    257 "/usr/home/lwvha" is cwd.
    TYPE A
    200 Type okay.
    PASV
    227 Entering Passive Mode (216,92,53,165,196,217)
    Making data connection to 216.92.53.165 port 50393
    LIST -al
    150 Data connection accepted from 70.252.164.150:49288; transfer starting.
    -rw-r--r-- 1 lwvha users 1014 May 30 2003 .cshrc
    -rw-r--r-- 1 lwvha users 20 Jun 9 2003 .formmail
    -rw-r--r-- 1 lwvha users 285 May 30 2003 .login
    -rw-r--r-- 1 lwvha users 413 May 30 2003 .mailrc
    -rw------- 1 lwvha users 0 May 13 13:27 .pair_packages.yaml
    -rw-r--r-- 1 lwvha users 583 May 30 2003 .profile
    drwx------ 2 lwvha users 512 Aug 6 2008 .spamassassin
    lrwxr-xr-x 1 root users 21 Aug 6 2008 public_ftp -> /usr/public_ftp/lwvha
    lrwxr-xr-x 1 root users 20 Aug 6 2008 public_html -> /usr/www/users/lwvha
    drwx------ 2 lwvha users 72192 Jun 29 00:01 www_logs
    226 Listing completed.
    CWD public_html
    250 "/usr/www/users/lwvha" is new cwd.
    PWD
    257 "/usr/www/users/lwvha" is cwd.
    Retrieved 21 items from file list cache, stored 6/28/11 6:18 PM
    CWD /usr/www/users/lwvha
    250 "/usr/www/users/lwvha" is new cwd.
    PWD
    257 "/usr/www/users/lwvha" is cwd.
    PASV
    227 Entering Passive Mode (216,92,53,165,211,130)
    Making data connection to 216.92.53.165 port 54146
    LIST -al
    150 Data connection accepted from 70.252.164.150:49289; transfer starting.
    -rwx---r-x 1 lwvha users 14 Aug 29 2006 .htaccess
    drwxr-xr-x 2 lwvha users 512 Jan 21 2010 FtBendGuide
    drwxr-xr-x 2 lwvha users 512 Aug 6 2008 GeneratedItems
    drwxr-xr-x 2 lwvha users 512 Aug 6 2008 HarrisCounty
    drwxr-xr-x 3 lwvha users 512 Oct 5 2009 Issues
    drwxr-xr-x 2 lwvha users 512 Aug 6 2008 NPP
    drwxr-xr-x 3 lwvha users 512 Sep 21 2009 Notices
    -rw-r--r-- 1 lwvha users 10587221 May 24 2005 Officials.zip
    drwxr-xr-x 2 lwvha users 512 Aug 6 2008 Publications
    drwxr-xr-x 2 lwvha users 512 Sep 1 2009 VGNov07
    drwxr-xr-x 2 lwvha users 512 Oct 2 2008 VGNov08
    drwxr-xr-x 2 lwvha users 512 Nov 26 2009 VGNov09
    drwxr-xr-x 2 lwvha users 512 Oct 24 2009 VoterNewsletter
    drwxr-xr-x 2 lwvha users 512 Aug 6 2008 VotersGuide08Primary
    drwxr-xr-x 2 lwvha users 512 Aug 6 2008 VotersGuideMay07
    drwxr-xr-x 2 lwvha users 1024 Aug 6 2008 VotersKey
    -rw-r--r-- 1 lwvha users 471418 Jun 13 2009 VotersKey2009.pdf
    drwxr-xr-x 4 lwvha users 1024 Aug 6 2008 classes
    drwxr-xr-x 3 lwvha users 512 Jun 14 19:07 css
    -rw-r--r-- 1 lwvha users 4195 Dec 1 2009 csshover.htc
    drwxr-xr-x 2 lwvha users 512 Aug 6 2008 fcpc
    drwxr-xr-x 2 lwvha users 1024 Mar 31 12:32 html
    drwxr-xr-x 4 lwvha users 1536 Jun 14 19:08 images
    drwxr-xr-x 2 lwvha users 2560 Jun 14 19:10 images_pres
    -rw-r--r-- 1 lwvha users 9880 Jun 28 20:50 index.html
    drwxr-xr-x 3 lwvha users 2560 Oct 13 2009 media
    drwxr-xr-x 8 lwvha users 512 Aug 6 2008 menumachine
    -rw-r--r-- 1 lwvha users 11559 Jun 14 19:34 navSample.html
    -rw-r--r-- 1 lwvha users 11492 Jun 20 17:02 navSample2.html
    drwxr-xr-x 3 lwvha users 1024 Jan 31 2009 pages
    drwxr-xr-x 5 lwvha users 1024 Apr 26 10:03 pdfs
    drwxr-xr-x 6 lwvha users 512 Jun 21 19:39 revised2011
    -rw-r--r-- 1 lwvha users 1097 Apr 11 2007 style.css
    drwxr-xr-x 2 lwvha users 512 Aug 6 2008 videos
    226 Listing completed.

    Posted 2 years ago #

  • Scott McGuire Administrator

    Hi Tiebout,

    Okay, glad to hear choosing Refresh fixed the problem; it wasn't clear to me if the problem you were experiencing would be solved by that or not.

    What was going on was:

    Fetch caches (stores) file lists locally in order to speed up their display. While it is designed to notice changes to file lists and get a fresh list when there are changes, on rare occasions the algorithm Fetch uses makes a mistake and shows you an out-of-date file list, which may not include all your files and folders. It sounds like that's happened to you.

    If this happens again, you can tell Fetch to get an up-to-date file list from the server by going to the View menu and choosing Refresh. The missing files and folders should show up when you do that.

    Or you can also turn off the file list caching feature completely, so that Fetch always gets a fresh file list from the server, by doing the following:

    * Open Fetch.
    * Go to the Fetch menu, and choose Preferences.
    * Click the Miscellaneous tab.
    * Click the "Ignore file list cache" checkbox to put a check next to it.
    * Close the Preferences window.

    Please let us know if you have further questions.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 2 years ago #

  • Tiebout Member

    Scott
    The client had let their domain name expire, so the site wasn't up for a day or two. Maybe when it reloaded it got an old file list. I had never had any problems with Fetch before so glad this was a minor issue easily resolved.
    Thanks again for your assistance.
    Tiebout

    Posted 2 years ago #

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