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slow download (4 posts)

  • Started 7 years ago by civdig
  • Latest reply 7 years ago from Scott McGuire
  • civdig Member

    I have searched the support forum about this issue and have not found a mention of the particular issue I'm seeing. When I use fetch to download files I get pretty poor performance. A single file of about 250MB takes nearly 40 minutes on the average. That's about the same speed I get through the Terminal.

    However if I create a link in a web pager and download it through Safari or Firefox I get much better performance. The same file takes a good deal less than ten minutes.

    Why is this happening. Is it a setting in Fetch, don't web browser move files synchronously with error correction? How can I speed this up?

    Thanks

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    We'd like some more information to help diagnose the problem.

    When you say Fetch downloads as the same speed as "through the Terminal," do you mean Fetch downloads at about the same speed as the command-line FTP client?

    When you download the same file through Safari, are you downloading it from the same server that you're using when you download it with Fetch?

    And do you have this problem with just this one FTP server, or all FTP servers? (You could connect to ftp.fetchsoftworks.com - no username or password required - and try downloading the Fetch disk image you'll find there and see if the download is slow, although the disk image is only 14 MB.)

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • civdig Member

    [QUOTE]Originally posted by ScottMcGuire:
    [B]Hi,

    When you say Fetch downloads as the same speed as "through the Terminal," do you mean Fetch downloads at about the same speed as the command-line FTP client?

    Yes.

    When you download the same file through Safari, are you downloading it from the same server that you're using when you download it with Fetch?

    I spent some time with my web service provider (Fatcow.com) to find out if the files exists on the same machine or are separated http/ftp. I learned that they put a throttle on FTP transfers but not HTTP. Had not noticed it because the upload speed was about what I expected considering my connection.

    Fetch comes down via FTP from the fetchsoftworks server at about the same speed I am seeing for my files via HTTP.

    So it's my provider. They tell me I can add a feature (for several dollars a month) to my account to improve performance. I think I will look for a new provider.

    Thanks

    Matt

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi Matt,

    Thanks for the followup and it's good to hear you've discovered the cause of the problem... even if there's not a better solution than finding a new provider. Please let us know if we can be of further assistance.

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

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