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slow pdf upload (4 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 9 years ago by joel reider
  • Latest reply 9 years ago from Jim Matthews
  • joel reider Member

    I'm uploading a 12.8 MB pdf and its taking forever (right now it say 30 hrs How long should this take? What can I do to speed it up? I'm on a T-1 line.

    Posted 9 years ago #

  • Jim Matthews Administrator

    It should not take nearly that long (an empty T-1 line can transfer a file that size in less than 2 minutes). Is the bytes-sent number increasing any, or is it stuck? Do you see the same problem with smaller uploads?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

  • joel reider Member

    It is stuck, no progress. Yes, same problem with smaller uploads. Could this be a password problem? I have no problem accessing the ftp site, navigating around it or deleting files from it. It's only a problem when I try to upload.

    Posted 9 years ago #

  • Jim Matthews Administrator

    The most common cause for that sort of problem is a faulty modem or router that can't properly send lots of data to your ISP. You could try to confirm that diagnosis by trying to upload to a different server, and trying to upload with a different program; if those changes don't make any difference it's probably an issue with your modem/router (or possibly your ISP).

    You can connect to ftp.fetchsoftworks.com (leave the User ID and Password fields blank) and upload in the incoming folder (ignore the permission error) as one test. And you can try a different FTP client, like Interarchy, to see if it has the same problem.

    I hope this helps,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

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